josh seiden sense and respond business of software conference 2017
TRANSCRIPT
PRINCIPLES FOR THE NEXT CENTURY OF WORK
SENSE & RESPOND:
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SENSEANDRESPOND.CO NO INDUSTRY IS IMMUNE
“We came to the realization that, ultimately, we are a technology company operating in the financial-services business.”
— PETER JACOBS, CIO @ ING
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SENSEANDRESPOND.CO SENSE & RESPOND
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SENSEANDRESPOND.CO
YOUR TEAM WANTS TO WORK THIS WAY
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SENSEANDRESPOND.CO WORLD VIEWS IN CONFLICT
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SENSEANDRESPOND.CO
LEAN + AGILE = CONTINUOUS LEARNING
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“It’s not about the methods…”
— BRENDAN REYNOLDS, TODAY @ LUNCH, @ LX CONF ‘17
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SENSEANDRESPOND.CO
5 PRINCIPLES TO BUILD A SENSE & RESPOND CULTURE
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OUTCOMES ARE THE USER AND CUSTOMER BEHAVIORS THAT DRIVE BUSINESS RESULTS
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BUT… FEATURES, CONTRACTS, AND FUNDING
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SENSEANDRESPOND.CO
OUTCOMES ARE THE USER AND CUSTOMER BEHAVIORS THAT DRIVE BUSINESS RESULTS
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SENSEANDRESPOND.CO
THERE’S A GOOD CHANCE THAT WE’RE WRONG.
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HUMILITY & LEARNING CULTURE
“Without humility, you are unable to learn.”
— LASZLO BOCK, EX-VP, PEOPLE OPERATIONS @ GOOGLE
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1. EMBRACE CONTINUOUS CHANGE2. MANAGE VIA OUTCOMES3. CREATE A 2-WAY CONVERSATION4. CREATE COLLABORATIONS5. CREATE A LEARNING CULTURE
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THANK YOU!JOSH SEIDEN / @JSEIDEN / [email protected]
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