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  • Jonathan Ferrar Co-Author, The Power of People

    Founder, OchreRock – HR Strategy, Analy@cs & Future of Work Former Vice President, IBM

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    jonathan ferrar

    @jaferrar

    💻 jonathan@ochrerock.com

    ☎ +44 7494 277466 www.jaferrar.com

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Workforce analy)cs is the discovery, interpreta)on, and communica)on of

    meaningful paHerns in workforce-related data to inform decision making and improve performance.

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Contributor Organiza@ons

    Note: VigneNes are short stories that emphasize key points in workforce analy@cs. They are taken from interviews with experts who work for or who worked at these organiza@ons. The use of logos does not mean that any of these

    organiza@ons endorse The Power of People book. They are being used for illustra@ve purposes only.

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Part III – Building Your Capability •  Know Your Data •  Know Your Technology •  Build the Analy)cs Team •  Partner for Skills •  Establish an Opera)ng Model

    Part I – Understand the Fundamentals •  Why Workforce Analy)cs? •  What’s in a Name? •  The Workforce Analy)cs Leader •  Purposeful Analy)cs •  Basics of Data Analysis •  Case Studies

    Part II - Geang Started •  Set Your Direc)on •  Engage with Stakeholders •  Get a Quick Win

    Part IV – Establishing an Analy)cs Mindset •  Enable Analy)cal Thinking •  Overcome Resistance •  Communicate with Storytelling and

    Visualiza)on •  The Road Ahead

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Start with the Business Issue

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    An Eight-Step Model for Purposeful Analytics

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Case Studies

    Note: Case studies are detailing complex workforce analy@cs projects with substan@al business benefit. The use of logos does not mean that any of these organiza@ons endorse The Power of People book. They are being used for illustra@ve purposes only.

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017 Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

    Business Ques)ons

    ISS wanted to know whether it would see a return on investment from interven)ons aimed at increasing employee engagement. “While there is substan)al evidence of a posi)ve associa)on between engagement and performance in the scien)fic and business literature, before making considerable investment in increasing engagement at ISS, we wanted to see if we could iden)fy that associa)on in our own organiza)on.”

    Hypotheses

    1.  Employee engagement is posi)vely related to both employee and customer experience. 2.  Customer experience is posi)vely associated with contract profitability.

  • 4.52

    7.75

    Low

    High

    Low

    High

    cNPS

    eNPS

    Case Study 1: ISS Key:

    eNPS = employee Net Promoter Score cNPS = customer Net Promoter Score Numbers represent average contract profitability as a percentage

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017 Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 2 February 2017

    Business Ques)ons

    •  What factors make associates more likely or less likely to leave Nielsen? •  What could we do about it? •  What is the financial impact of people leaving?

    Hypotheses

    1.  Women and diverse employees have higher aHri)on risk than men. 2.  Employees who work remotely (for example, at a client’s loca)on) have higher

    aHri)on risk than employees who work from a Nielsen office.

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Case Study 2: Nielsen

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Emerging Data Privacy & Ethics

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Email metadata: Courtesy of

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • ©The Power of People Book: @guenolen @jaferrar @s_feinzig

    Privacy & Ethics

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Storytelling

    Convince Don’t

    Confuse

    Educate Don’t

    Fabricate

    Enlighten Don’t

    Overwhelm

    Principle 3 Principle 1 Principle 2

    •  Present Facts •  Convey Your Message •  Be Honest

    •  Provide Highlights •  Stay Relevant •  Be Concise

    •  Guide Your Audience •  Articulate Actions •  Inform Decision Making

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    Techniques

    Content: ©The Power of People Book: @guenolen @jaferrar @s_feinzig

    Set the Scene Create an Emo)onal AHachment

    Reveal the Conflict

    Call to Ac)on with a

    Memorable Message

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

    jonathan ferrar

    @jaferrar

    💻 jonathan@ochrerock.com ☎ +44 7494 277466

    www.jaferrar.com

  • Presenta)on: © OchreRock Ltd | All rights reserved | Jonathan Ferrar | 25 April 2017

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