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Copyright ©2017 The Nielsen Company. Confidential and proprietary. JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX 2018 PRESS RELEASE CREATED & MANAGED BY: COMMISSIONED BY: SURVEY PARTNER: CO-FUNDED BY: IN PARTNERSHIP WITH:

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Page 1: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

JOINT EUROPEAN

CHAMBERS’

BUSINESS

CONFIDENCE INDEX

2018

PRESS RELEASE

CREATED & MANAGED BY: COMMISSIONED BY: SURVEY PARTNER: CO-FUNDED BY: IN PARTNERSHIP WITH:

Page 2: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

RESEARCH METHODOLOGY

SELF-COMPLETION VIA

ONLINE SURVEY

QUESTIONNAIRE15 MINUTE

FIELDWORK CONDUCTED

22ND FEB’18 – 4TH APRIL’18

Page 3: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

PROFILE OF SURVEY

RESPONDENTS

Page 4: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

PROFILE OF RESPONDENTS

One-Fifth of the respondents come from Services (private) sectors

Reff: Q5| Base: 112

KEY BUSINESS SECTORS OF COMPANIES

20% 13% 13% 12% 7% 6%

CHEMICALS,

PHARMA,

COSMETICSINFRASTRUCTURE

& CONSTRUCTION

ENERGY &

NATURAL RESOURCESRETAIL /

CONSUMER

GOODS

BANKING,

FINANCE, &

INSURANCE

SERVICES

(PRIVATE)

#1

SAMPLE SIZE

112

112 respondents out of 1,001 e-mail contacts

Page 5: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

OUTLOOK TOWARDS THE

BUSINESS ENVIRONMENT

Page 6: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

RESPONDENTS ARE MORE POSITIVE TOWARDS THEIR

BUSINESS OUTLOOK IN INDONESIA

Reff: Q7 | Base: 112

4% 35% 62%

Negative Neutral Positive

-10% -2% +13%

: Significant increase/decrease with 95% confidence

#2

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE/ VERY POSITIVE

“How would you describe your outlook on your business in Indonesia over the next twelve months?”

Page 7: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

“How would you describe your outlook on the following business sectors in Indonesia over the next twelve months? “

INCREASED POSITIVE OUTLOOK TOWARDS HOSPITALITY/

TRAVEL & TOURISM, F&B AND AGRICULTURE/ FISHERY &

FORESTRY

Reff: Q8| Base: 112

77% 75%68%

52% 51%

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE/ VERY POSITIVE

HOSPITALITY, TRAVEL & TOURISM

INFRASTRUCTURE & CONSTRUCTION

FOOD & BEVERAGE

AGRICULTURE, FISHERY & FORESTRY

SERVICES (PRIVATE)

(-1%)(+13%)(+9%)

(+8%) (+3%)

(XX%) : DIFFERENCES FROM 2016/ 17 DATA

#3

: Significant increase/decrease with 95% confidence

Page 8: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

THE MAJORITY OF RESPONDENTS CONTINUE TO EXPECT

INCREASES IN REVENUE, PROFIT, AND WORKFORCE

Reff: Q19| Base: 112

TOP 2 BOX : THOSE WHO ANSWERED INCREASE/ SIGNIFICANT INCREASE

R E V E N U E P R O F I T W O R K F O R C E I N V E S T M E N T

66%

(-12%) (-5%) (-6%) (0%)

55% 53% 48%

#4

: Significant increase/decrease with 95% confidence

Page 9: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

28% OF RESPONDENTS HAVE EXPANSION PLANS – MORE

RESPONDENTS ARE INTERESTED IN EXPANDING OUTSIDE

JAVA

Reff: Q20, Q21 | Base: 112

28% CONSIDER TO EXPAND THEIR BUSINESS IN NEXT 12 MONTHS

33%KALIMANTAN

27%BALI NUSRA50%

EAST JAVA

38%SUMATRA

23%SULAWESI

22%PAPUA

17%WEST JAVA

2%CENTRAL

JAVA

(-3%)

(+16%)

(-10%)

(-6%)

(-3%)

(+6%)

(-8%)

(+2%)

(XX%) : DIFFERENCES FROM 2016/ 17 DATA

#5

: Significant increase/decrease with 95% confidence

Page 10: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

FACTORS AFFECTING

INDONESIA AND BUSINESS

Page 11: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

IN TERMS OF MACROECONOMIC FACTORS, RESPONDENTS

ARE INCREASINGLY POSITIVE ON INVESTMENT CLIMATE AND

REGULATORY/ LEGAL ENVIRONMENT

Reff: Q9| Base: 112

35%

27%

13%18%

9%

43%40%

14% 16%11%

48%

38%

19% 17%

11%

INVESTMENT CLIMATE FISCAL POLICY REGULATORY/LEGALENVIRONMENT

POLITICAL ENVIRONMENT LABOR POLICY

2015/2016 2016/2017 2017/2018

+5%

+5%

-2%

+1%0%

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE/ VERY POSITIVE

#6

: Significant increase/decrease with 95% confidence

TOP OUTLOOK STABLEINCREASING

Page 12: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

HOWEVER, POLITICAL AND SOCIAL INSTABILITY IS A CAUSE

OF INCREASING CONCERN

Reff: Q10| Base: 112

84% 82%76% 76%

59%

79% 79%71% 71% 68% 67%

BUREAUCRATICINEFFICIENCY/ RED TAPE

REGULATORYENVIRONMENT

CORRUPTION LACK OFINFRASTRUCTURE

POLITICAL & SOCIALSTABILITY

RELIGIOUS INFLUENCE

2016/2017 2017/2018

TOP CHALLENGES CHALLENGES 2017/ 18 vs. 2016/ 17

-5%

+9%-3%

-5% -5%

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED LIKELY/ VERY LIKELY

#7

Page 13: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

BUREAUCRATIC INEFFICIENCY IS THE BIGGEST CHALLENGE

WHILE POLITICAL & SOCIAL STABILITY IS STILL CONSIDERED

TO BE AN INCREASING CONCERN IN BUSINESS

Reff: Q11| Base: 112

71% 69%

32%

51%57%

70% 72%

47% 45% 47% 49%

77%73% 71%

59%52% 50%

43%

BUREAUCRATICINEFFICIENCY/ RED

TAPE

REGULATORYENVIRONMENT

CUSTOM AND IMPORTREGULATION

POLITICAL & SOCIALSTABILITY

PROTECTIONISM LACK OF SKILLEDLABOR

LABOR POLICY

2015/2016 2016/2017 2017/2018

TOP CHALLENGES CHALLENGES 2017/ 18 vs. PREVIOUS YEARSINCREASING

CONCERN

+1%+7%

+3%-6%

+7%+12%

#8

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED LIKELY/ VERY LIKELY

Page 14: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

NEVERTHELESS, 77% OF RESPONDENTS ARE CONSIDERING

FURTHER INVESTMENT IN INDONESIA

Reff: Q6| Base: 112

23% 37% 40%

No Maybe Yes

-4% +5%-1%

#9

: Significant increase/decrease with 95% confidence

“Is your company considering any major investments in Indonesia in the next 2 years?”

Page 15: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

GOVERNMENT POLICY

Page 16: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

PERCEPTIONS OF THE GOVERNMENT ATTITUDE REMAINS

SIMILAR TO 2016/ 2017

Reff: Q13| Base: 112

21%

29%35%

40%

54%

Effective ImplementationClear And Concise

Explanations Provided

Pro-Business DecisionCoordination With Other

Ministries

Consultation With

Business

-1%

-3%-1%

+3%-5%

#10

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED WILL IMPROVE/ WILL IMPROVE A LOT

Page 17: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

EXPECTATIONS OF THE GOVERNMENT ACTIONS REMAINS

SIMILAR TO 2016/ 2017

Reff: Q14| Base: 112

56%

48%

60%55%58%

Effective ImplementationClear And Concise

Explanations Provided

Pro-Business DecisionCoordination With Other

Ministries

Consultation With

Business

+7% +4%+3%

- 5%+2%

#11

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE IMPACT/ VERY POSITIVE IMPACT

Page 18: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

29% OF THE RESPONDENTS ACTUALLY FEEL THE IMPACT OF

THE ECONOMIC STIMULUS PACKAGES

Reff: Q24| Base: 112

33% 38% 29%

Not Affecting Neutral Affecting

+3% -4%+1%

#12

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED SOMEWHAT AFFECTING/ AFFECTING A LOT

Page 19: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

2017/2018 INDEX SHOWS A SIGNIFICANT CHANGE IN

SENTIMENT FROM PREVIOUS YEARS

Reff: Q7 | Base: 112

71%

50% 49%

62%

2014/ 2015 2015/ 2016 2016/ 2017 2017/ 2018

#13

: Significant increase/decrease with 95% confidence

Page 20: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

SUMMARY

Page 21: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

SUMMARY

BUSINESS OUTLOOK FACTORS AFFECTING BUSINESS

BUSINESS CONFIDENCEINDEX

GOVERNMENT POLICY

• Business outlook has

improved as compared to last

year

• The outlook for Hospitality/

Travel, Infrastructure and

Food & Beverage is

particularly positive

• Business expansion is

targeting East Java,

Sumatra and Kalimantan

• While Macroeconomic

outlook still shows positive

trend, political environment

remains a concern

• There is a rise in concern

around political & social

stability and main challenges

remain bureaucratic

inefficiency and regulatory

environment. Custom/

import regulations present a

new challenge.

• Business Confidence Index

has seen its first rise in the

last 4 years

• Opinion towards

Government Policy &

Regulations remains similar

• Perceptions of the

Government Action remains

positive

• Two thirds of the respondents

remain unimpacted by the

revamped economic

stimulus packages

#14

Page 22: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

APPENDIX

Page 23: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

PERCEPTIONS TOWARDS CHAMBERS OF COMMERCE REMAIN

EXTREMELY POSITIVE

Reff: Q26 | Base: 112

1% 1% 1%

35% 35%39%

64% 64% 60%

2015/2016 2016/2017 2017/2018

Negative impact Neutral Positive impact

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE IMPACT/ VERY POSITIVE IMPACT

#15

Page 24: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

47%55%

32%

52%

37%

27%

66%58%

46% 45%39% 37%

INFRASTRUCTUREDEVELOPMENT

BUREAUCRATICEFFICIENCY

COUNTER TERRORISM FIGHTING CORRUPTION REGULATORYENVIRONMENT

POLITICAL & SOCIALSTABILITY

2016/2017 2017/2018

EXTENT TO WHICH INDONESIA HAS MADE POSITIVE

PROGRESS

Reff: Q12| Base: 112

TOP PROGRESSION

+19%

-7%

+3%

+2% +10%+14%

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED IMPROVED/ IMPROVED A LOT

#16

Page 25: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

RESPONDENTS EXPECT IMPROVEMENTS IN INFRASTRUCTURE

OVER THE NEXT 12 MONTHS

Reff: Q16| Base: 112

59% 59%

45% 48%

28%

76%68%

62%56%

41%

ROADS AIR TRANSPORT RAILWAYS COMMUNICATION UTILITIES

2016/2017 2017/2018

+9%

+8%

+17%

+17%

+13%

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED WILL IMPROVE/ WILL IMPROVE A LOT

#17

Page 26: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

IMPROVEMENTS TO ROADS WILL IMPACT BUSINESS THE MOST

Reff: Q17| Base: 112

54% 52%

39%

61%

46%

65%

53%

38%

63%

46%

ROADS AIR TRANSPORT RAILWAYS COMMUNICATION UTILITIES

2016/2017 2017/2018

+1%+2%+11%

-1%+0%

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE IMPACT/ VERY POSITIVE IMPACT

#18

Page 27: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

LABOR ISSUE OUTLOOK DESCRIPTION

Reff: Q18| Base: 112

26%

15%18%

5%10%

27%

19%23% 21%

17%

IMPROVEMENT IN THEAVAILABILITY OF TALENT POOL

IMPROVEMENT IN HONESTY &INTEGRITY OF LABOR

INCREASE IN THE COSTS OFSKILLED LABOR

RESTRICTIONS ONEMPLOYMENT OF EXPATRIATES

HIGH RATE OF STAFFTURNOVER

2016/2017 2017/2018

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED WILL IMPROVE/ WILL IMPROVE A LOT

+1%

+4%+5%

+16%+7%

#19

Page 28: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

Copyright ©2017 The Nielsen Company. Confidential and proprietary.

ANTICIPATION TOWARDS ASEAN ECONOMIC COMMUNITY

(AEC)

Reff: Q23| Base: 112

47% 45%40% 37%

22%

56%53% 51%

46%

34%

SIMPLIFICATION OF CUSTOMPROCEDURES

HARMONIZATION OFSTANDARDS TECHNICAL

REGULATIONS

TRANSPARENCY OF NON-TARIFF BARRIERS

ENHANCEMENT OFCOMPETITIVENESS AND

DYNAMISM OF ASEAN SMES

INVESTMENT PROTECTION

2016/2017 2017/2018

+9% +8% +11% +9%+12%

: Significant increase/decrease with 95% confidence

TOP 2 BOX : THOSE WHO ANSWERED POSITIVE IMPACT/ VERY POSITIVE IMPACT

#20

Page 29: JOINT EUROPEAN CHAMBERS’ BUSINESS CONFIDENCE INDEX Report (final) - 180418 REV.pdf · 22ND FEB’18 –4TH APRIL’18 ... Colin G Harvey –BritCham Board (retired) and a Partner

AN UNCOMMON SENSE OF THE CONSUMER

With additional appreciation to: Jenny Simmons – BritCham Board and Marketing Manager at British School Jakarta,

Colin G Harvey – BritCham Board (retired) and a Partner at HCG,KADIN and BKPM