Johnston Sweepers Parts Procedures Handbook

Johnston Genuine Parts

Why order from Johnston? By using quality, genuine Johnston parts, you will maintain peak performance of your Johnston sweeper and guarantee ‘right fit, first time’. Our industry-leading parts supply system is designed for easy ordering and rapid delivery, and is supported with a no-hassle returns policy.

KEY BENEFITS INCLUDE:

■■ One Stop Shop for all parts requirements

■■ Best value on quality genuine parts

■■ 12-month manufacturer’s warranty

■■ Assistance from expert Parts Advisors to ensure the correct part is ordered

■■ Same-day despatch for orders received before 5pm (UK mainland)

■■ Free next-day delivery (subject to conditions)

■■ 24/7 ordering via eShop

■■ Maximised residual value for your Johnston Sweeper

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World Parts Centre

Contact InformationThe Johnston World Parts Centre is based in Dorking, United Kingdom, and is the central contact for all Johnston Sweepers parts enquiries.

WORLD PARTS CENTRE CONTACT DETAILS

Telephone: +44(0) 1306 874606

Fax: +44(0) 1306 740369

Email: partsplus@johnstonsweepers.com

Website: www.johnstonsweepers.com

Operating HoursThe Parts Centre team are available: Monday - Friday, 08:00 – 17:00The order deadline for same-day order despatch is 17:00 (GMT)

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EQ Number LocationThe EQ Number can be found within the VIN/Serial Number.

TRUCK MOUNTED EQUIPMENT

The VIN/Serial plate is located at the rear of the machine, on the rear sub frame cross member.

MID-RANGE AND COMPACT EQUIPMENT

The VIN/Serial plate is located inside the cab, to the outside of the passenger seat.

142A 101T

5A1Q934NX C4068623

4000 KG

4750 KG

1970 KG

2030 KG SerialDigit

Last 7 digits ofVIN Number

2000 202520 01 12

Parts Delivery All UK mainland orders over £30 are delivered next working day free of charge*. A delivery charge applies to any orders beneath the minimum order value. Brush orders of 10 units or more are delivered free of charge.

*Brush orders of less than 10 units will incur a weight based carriage charge.

Please check your delivery upon receipt to ensure your parts are received in good condition. Please communicate any issues or concerns regarding deliveries to the parts centre on the day of receipt.

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Returns Procedure In order to return parts that have either been ordered in error, are no longer required, are damaged or faulty, simply:

■■ Contact the Parts Centre and provide a contact name and number, including full collection address.

■■ A Johnston parts advisor will provide you with a returns form complete with authorisation number. Please ensure a copy of the form is attached to the consignment.

■■ Our chosen courier will make contact to arrange collection the next working day. Please ensure the goods are packaged appropriately and ready for collection.

Returns that have been ordered in error or are no longer required will incur a handling charge. Damaged or faulty goods are exempt from the handling charge. Credits for all non-warranty parts returns will be processed within 5 days.

Parts Collections Collections are available from the World Parts Centre at Dorking.

COLLECTION INFORMATION

Time: Monday - Friday, 9:30 - 16:30 (GMT)

Contact: Parts Department

Address: Johnston Sweepers, World Parts Centre, Curtis Road, Dorking, RH4 1XF

Website: www.johnstonsweepers.com

Telephone: 01306 874606

Parts will be available for collections two hours after order placement.

Warranty A 12-month manufacturer’s warranty is included on all parts.

Terms of Business All orders are accepted in accordance with our Terms of Business. Please visit the Johnston website to review our full Terms of Business.

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Open all hours, our eShop

The Johnston eShop provides access to the following features:

■■ Instant availability and prices

■■ Interactive parts manuals for ease of use

■■ Parts order status updates

■■ Access to your complete order history

■■ Printable quotations and order confirmations

■■ Upload and download orders to your in-house ordering system

You will require a trading account in order to access our eShop online portal. Please contact the Parts Centre for an account application form.

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Parts OrderingJohnston?

All Johnston customers are allocated a six-digit account number. An additional ship-to number applies for multiple delivery addresses.

Please quote the following information on all communications:

■■ Parts Account Number

■■ Delivery Account Number

■■ EQ Number

EQ Number UK Reg Model Fleet Number

Account & Fleet Information

Note all of your vehicle and account details within the below table for easy reference:

Visit the Johnston Parts eShop at www.shop.johnstonsweepers.com

Access to eShop

Parts Account Number:

Delivery Account Number:

Username:

Password:

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Johnston Sweepers Curtis Road, Dorking, Surrey RH4 1XF, UKTel: +44 (0)1306 884722 Fax: +44 (0)1306 884151Email: enquiries@johnstonsweepers.com

World Parts Centre Tel: +44 (0)1306 874606Fax: +44 (0)1306 740369Email: parts@johnstonsweepers.com

www.johnstonsweepers.com

Due to continuous product development Johnston Sweepers reserves the right to alter specifications without prior notice.Parts/TMB/0516/1000