Nitty-Gritty Details of Remote CART

Captioning for Honda Center

Honda Center is a premier entertainment and sports center in California.

Located in Anaheim, this center is owned by the Honda Motor Company. It’s

a popular venue for several concerts and sports, including Elton John and

USA Basketball, to name just a few.

ADA compliance and Honda Center

The center’s director of events, Quinn Macklin called the front desk at CaptioningStar to

know if we provided Communication Access Real-Time Translation (CART) services. The

receptionist responded saying captioning services are our specialty, and any services

associated with it are within our realm. Fortunately, Honda Center was aware of ADA

compliance and the services and the importance of letting the content accessible to visitors

with disabilities.

Because in most of the cases we had to

explain to clients why it is mandatory.

Hence, they were considering how good

our service is, cost, and not the

compliance. Let’s have a look at how

CaptioningStar was assigned to provide

live captioning service for the event “ New

Kids on the Block”. Keep reading this

quick case study to understand how the

reliability and accuracy of our captioning

services helped Honda Center and the

director of events’ feedback on the end

product (live caption)

Captioning Organized for a Hearing Impaired Ticketed Guest

Quinn explained that one of their

ticketed guests for the concert was

deaf and the responsibility lies in their

hands to make the event accessible to

that individual. That’s the reason why

they were in need of live captions.

The center’s director before calling the

front desk had visited our website and

had familiarized himself about the

bouquet of services the company

provided.

Given two choices ‘onsite’ or ‘remote’

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CaptioningStar proposed two choices to Quinn, either we send one of our captioning staff to

the venue or provide real-time remote services. The center’s director chose the remote option,

stating it would be a safer option, with better accuracy assured.

Before we set up the remote captioning facility, we confirmed from Quinn the availability of

WiFi connection and audio support systems that would be provided to the captioning personal

who would be assigned to them.

On the day of the event accurate captions were beamed live, the hearing impaired guest had

no reason to complain, and seemed pretty satisfied with the outcome. Following the efficient

live captioning operations that were completed without a glitch, Mr. Quinn sent us the word of

appreciation, stating –

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“First, I was not sure about working

with CaptioningStar but now I am

happy that I did. I knew, captioning

isn’t as easy as we imagine but

CaptioningStar’s real-time captioner

delivered real-time captions in a

cinch. For all my future captioning

requirements, I would surely contact

CaptioningStar for its best-in-class

service at a more reasonable price in

the industry”.

THANK YOU

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108-44 63rd Rd, Queens, NY 11375,

United States

+1 707-200-4628

Info@captioningstar.com