john palmer north harbour consulting march 2012
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SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION Presentation to CRISPP/SP Homelessness Event by. John Palmer NORTH HARBOUR CONSULTING March 2012. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION. - PowerPoint PPT PresentationTRANSCRIPT
SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS:
A PERFORMANCE EVALUATION
Presentation to CRISPP/SP Homelessness Eventby
John PalmerNORTH HARBOUR CONSULTING
March 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
HOMELESSNESS IN NI• NIHE is the statutory homelessness agency for NI• 18,000 to 21,000 households per annum applied to NIHE
for assistance between 2003/04 and 2010/2011• 6,500 to 9,000 p.a. awarded ‘full duty applicant’ status• Households are defined as ‘homeless’ if
– there is no accommodation that they are entitled to occupy; or – they have accommodation but it is not reasonable for them to
continue to occupy this accommodation
• If they are ‘roofless’ and ‘vulnerable’ NIHE has a duty to consider their immediate needs and offer temporary accommodation with support if appropriate
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
ROUTES INTO TEMPORARY ACCOMMODATION• NIHE has four main options for the provision of
temporary accommodation– SP-funded hostels owned by NIHE (for families and single
people)
– SP-funded accommodation provided by the voluntary sector (mainly single people)
– Private sector accommodation (families and singles) not SP-funded
– Accommodation with family or friends
• This research focussed on the first three options
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
FUNDING TEMPORARY ACCOMMODATION• Two main sources
– Housing Benefit funds housing costs– Supporting People Grant funds housing-related support
• SP funding for ‘temporary accommodation’ is provided on the basis that– It is not permanent housing and is normally provided for 1 year
or less• However, this aim can be frustrated by:
– Non-availability of permanent move-on accommodation– Resident’s continuing need for intensive support– Quality of temporary accommodation vs permanent
accommodation (consumer preference)– Provider’s performance
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SIZE OF THE SP-FUNDED HOUSING SECTOR IN NI• Approximately 1,500 places in Supporting People-funded
temporary accommodation for homeless• The research found that the average length of stay is 7.5
months• Therefore temporary accommodation provides for
approx 2,500 households each year - far fewer than the 6,500 to 9,000 households accepted as FDA
• This results in significant use of the private rented sector• It puts a premium on provider performance in SP-funded
accommodation – the focus of the research
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
STATISTICS• 110 providers of SP-funded accommodation – elderly,
disabled, mental health specialist services, and homeless services
• 38 providers with temporary accommodation for the homeless included in this study, providing– 96 schemes– 1460 units of accommodation (the term covers houses, flats,
bedspaces in shared accommodation etc)
• Contract value in 2010/2011 = £23,073,000
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
AIMS OF THE RESEARCH
• To develop and apply performance measures that are appropriate for different providers and schemes
– To form a basis for benchmarking ‘good’ and ‘weak’ performance
– To form a basis for comparing the performance of providers / schemes on a like for like basis
– To inform the strategy for Supporting People funding and reviews of the Homelessness Strategy
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
PERFORMANCE MEASURES• Success in meeting capital funding and environmental health
requirements (where relevant)– Standard of accommodation assessed through survey
• Providers’ success in meeting SP funding requirements– maximising use of their accommodation (‘occupancy’)– demonstrating that accommodation is being provided on a temporary
basis (‘length of stay’)– ensuring that people leaving temporary accommodation do so on the
basis of a planned move minimising the risk of repeat homelessness (‘% leaving on basis of a planned move’)
• Four value for money tests – SPG per unit, SPG + HB per unit, SPG per user, SPG + HB per user
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
METHODS OF PERFORMANCE MEASUREMENT• % score against a minimum standard or benchmark set
by SP team• Ranking of scheme against other comparable schemes
on % score • Rank of ranks (a cumulative score) across
– Management indicators– Financial indicators– Management plus financial indicators
• Traffic light system to highlight good and weak performers
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
1. ANALYSIS BY CLIENT GROUP
Big differences on some measures
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
PROPERTY SURVEY
North Harbour Consulting 2012
Client GroupNumber of schemes in each traffic light category
N =
Vulnerable single homeless 2 5 6 22 35
Homeless families 0 2 4 21 27
Women escaping domestic violence
0 0 5 9 14
People involved with the criminal justice system
0 0 0 2 2
People who abuse drugs and alcohol
0 0 0 11 11
TOTAL 2 7 15 65 89
Percentage 2% 8% 17% 73% 100%
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
OCCUPANCY
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
THROUGHPUT
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean0.00%
200.00%
400.00%
600.00%
800.00%
1000.00%
1200.00%
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
% PLANNED MOVES
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
OVERVIEW OF MANAGEMENT PERFORMANCE– 26% either had green traffic lights for all the assessments, or a
combination of green and light yellow (signifying minor issues only)
– 74% had either red or amber traffic lights, and in some cases a combination of the two, for one or more of the performance measures
– 28% had a red traffic light for one of their performance measures
– 2 schemes had two red traffic lights for management performance; one scheme had three red traffic lights for performance
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG / UNIT / WEEK
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean£0.00
£100.00
£200.00
£300.00
£400.00
£500.00
£600.00
£700.00
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG + HB / UNIT / WEEK
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean£0.00
£100.00
£200.00
£300.00
£400.00
£500.00
£600.00
£700.00
£800.00
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG / USER / WEEK
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean£0.00
£100.00
£200.00
£300.00
£400.00
£500.00
£600.00
£700.00
£800.00
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG + HB / USER / WEEK
North Harbour Consulting 2012
Low result Lower Quartile Median Upper Quartile High result Mean£0.00
£100.00
£200.00
£300.00
£400.00
£500.00
£600.00
£700.00
£800.00
£900.00
WomenHomeless FamiliesSingle HomelessAddictionsCriminal Justice
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
TRAFFIC LIGHT ANALYSIS – OVER-VIEW
North Harbour Consulting 2012
Contract bedspaces Property Survey Traffic Lights
Occupancy 2 year Average Q1 2009 - Q4 2010 (%)
Throughput 2 year AverageQ1 2009 - Q4 2010 (%)
Planned Moves 2 year Average Q1 2009 - Q4 2010 (%)
08/09 Weekly SP Unit Rate £
Average HB per unit contracted - weekly rate 2008/09
total weekly cost (SPG + HB) per unit
Weekly cost per user - SPG
Weekly cost per user HB (£)
Weekly cost per user SPG + HB
12 G 94.52 183.33 82.61 £430.86 £65.92 £496.78 £130.19 £19.92 £150.11
11 G 76.04 213.64 60.77 £281.25 £47.12 £328.37 £29.27 £4.90 £34.18
11 LY 78.50 192.05 99.17 £560.87 £42.82 £603.69 £128.65 £9.82 £138.47
7 G 91.82 126.13 100.00 £214.00 £99.53 £313.53 £103.58 £48.18 £151.76
11 G 86.17 229.28 88.59 £264.40 £64.39 £328.79 £53.82 £13.11 £66.92
7 G 62.89 178.57 87.99 £490.54 £52.40 £542.94 £162.32 £17.34 £179.66
6 G 72.30 185.42 76.40 £502.16 £53.77 £555.93 £59.58 £6.38 £65.96
20 G 94.25 179.38 38.99 £306.16 £93.90 £400.06 £54.42 £16.69 £71.11
20 LY 93.73 270.63 84.02 £281.53 £64.72 £346.25 £26.87 £6.18 £33.05
13 LY 91.09 220.19 99.22 £409.59 £56.82 £466.41 £69.06 £9.58 £78.64
12 LY 94.12 212.50 98.08 £466.40 £62.32 £528.72 £88.22 £11.79 £100.01
60 R 93.31 148.75 68.32 £82.79 £62.32 £145.11 £34.74 £26.15 £60.88
14 LY 93.41 266.33 41.59 £344.60 £65.19 £409.79 £63.63 £12.04 £75.66
20 A 97.98 161.43 32.69 £264.96 £64.64 £329.60 £102.06 £24.90 £126.95
18 LY 90.47 236.05 41.09 £288.76 £63.80 £352.56 £71.20 £15.73 £86.93
19 G 91.27 179.70 44.19 £313.39 £87.16 £400.55 £104.22 £28.99 £133.21
15 LY 96.38 200.00 57.09 £320.44 £51.19 £371.63 £88.01 £14.06 £102.07
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
RANKING ANALYSIS – OVER-VIEW
North Harbour Consulting 2012
Cost per user rank of Ranks
CalcCost per user rank of Ranks
RANK OF RANKS: Property,
management & cost per user
(Calc)
RANK OF RANKS: Property, manage-
ment & cost per user
Overview Finance Calc
Overview Finance RANK
OF RANKS
RANK OF RANKS - ALL INDICATORS
calc
RANK OF RANKS - ALL
INDICATORS
32 27 20 9 46.5 49 30.5 2123 16 38 35 22 18 38.5 3242 45 34 29 49 52 37.5 3154 59 46 41 51.5 57 45.0 4519 12 13 6 21.5 17 15.0 551 57 48 45 58 65 51.5 5416 9 29 19 35.5 35 42.0 3822 15 33 27 37 37 44.0 445 3 4 1 20.5 15 9.5 3
23 16 11 4 33 33 19.0 731 24 13 6 43 44 22.5 1221 13 28 18 8.5 6 24.5 1321 13 24 12 31 30 32.5 2345 51 50 47 42 42 45.0 4528 21 36 30 31 30 40.0 3348 53 55 53 53 60 58.0 6334 31 27 14 34.5 34 28.0 18
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
ADDRESSING THE RESEARCH QUESTIONS
Your comments welcome
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
VARIABLES AND PERFORMANCE MEASURES• Methodology
– Gives a good over-view – Allows relevant comparisons between types of scheme and
providers– But is essentially quantitative and misses quality
• Quality Assessment Framework (QAF) method available– But labour intensive
• Suggest QAF is used as a basis for – Peer group reviews by providers to raise standards and promote
good practice– Targeting weaker performers for review by NIHE
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
INFORMING THE SP & HOMELESS STRATEGIES (1)• The research has raised important issues about:
– the need for a whole systems approach that integrates needs analysis on both a socio-economic and spatial basis with commissioning, so that the clustering of schemes in particular localities – a feature of much provision outside Belfast – does not lead to significant gaps in provision
– shortcomings in the systems, processes and procedures through which different types of homeless person have their needs assessed, and are then assigned to an accommodation-based scheme funded by SPG or one in the private sector where standards vary and support is often not available.
North Harbour Consulting 2012
SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS:
A PERFORMANCE EVALUATION
Presentation to CRISPP/SP Homelessness Eventby
John PalmerNORTH HARBOUR CONSULTING
March 2012