john hemken, owner & ceo | tbl business development angela owen, president | tbl leadership...
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The Purpose Driven Business
Driven by the Triple Bottom LineJohn Hemken, Owner & CEO | TBL Business
DevelopmentAngela Owen, President | TBL Leadership Partners
Business
Personal
Community
TBL Leader
Leadership Development
Blue Ocean Innovation
Customer Attachment
Global Sourcing /
Virtual Alliances
Intentional Business
Transformation
Brand Licensing
Purpose Driven
Business
TBL Leader
Heartbeat of the Purpose Driven Business
The TBL Cause
Business TransformationWorld Class Business ResultsMarket position, profitability, customer engagement, community goodness
Community TransformationEconomic DevelopmentFair trade, living wage, new jobs, leadership development, improved skills
Personal TransformationPersonal GrowthThink tall, stand tall, live tall, smile tall!
The Cause of TBL (Triple Bottom Line)
Business TransformationWorld Class Business ResultsMarket position, profitability, customer engagement, community goodness
Community TransformationEconomic DevelopmentFair trade, living wage, new jobs, leadership development, improved skills
Personal TransformationPersonal GrowthThink tall, stand tall, live tall, smile tall!
The TBL Cause (Triple Bottom Line)
Business Transformation: World Class Business Results
Entry point for the next two bottom lines
Profit provides the engine for economic development in the community
Excellent business results establish credibility
Business TransformationWorld Class Business ResultsMarket position, profitability, customer engagement, community goodness
Community TransformationEconomic DevelopmentFair trade, living wage, new jobs, leadership development, improved skills
Personal TransformationPersonal GrowthThink tall, stand tall, live tall, smile tall!
The TBL Cause (Triple Bottom Line)
Community Transformation: Economic Development
Investment in the surrounding communities
Local job and wealth creation
Community leadership and influence
Business TransformationWorld Class Business ResultsMarket position, profitability, customer engagement, community goodness
Community TransformationEconomic DevelopmentFair trade, living wage, new jobs, leadership development, improved skills
Personal TransformationPersonal GrowthThink tall, stand tall, live tall, smile tall!
The TBL Cause (Triple Bottom Line)
Personal Transformation: Personal Growth
Investment in people
Organizational excellence
Individual growth in skills and knowledge
Foundation of the Purpose Driven Business
Mission, Vision, Values, Priorities
Mission
1 •Why are we here?
2 •What is our unique purpose?
Vision
1 •What should our business look like in 2-3 years?
2 •Clearly articulate vision to everyone
3 •Allow the people to help develop the “hows”
Values Behaviors
1 •What are our core beliefs?
2 •What character attributes are critical for teamwork?
3 •What behaviors do we expect?
Values Behaviors:TBL Core Values
Passion
Servant Leadership
Integrity
Leader of the Purpose Driven Business
The TBL Leader
5 Characteristics of the TBL Leader
The TBL Leader has the ability to…
1. Create the Context & Manage the
MessageCommon Thread within a Common Frame
1. Create the Context and Manage the Message
Know and understand the end game
Where are we going?
What does success look like?
1. Create the Context and Manage the Message
Create a common frame of reference
Established background
Contextual points of clarity
1. Create the Context and Manage the Message
Clarify and manage the message
Key points to remember
Consistency of message
1. Create the Context and Manage the Message
Franklin Delano Roosevelt
Reset the context after Pearl Harbor
Transition from Peace Time to War Time
2. Maintain Emotional Intelligence, Resolve, &
ResiliencyStanding Tall in Both Calm and Storm
2. Maintain Emotional Intelligence, Resolve & Resiliency
Stand tall in tough times
Stand firm when times get tough
No running for the tall grass
2. Maintain Emotional Intelligence, Resolve & Resiliency
Moral fiber and emotional strength
Steady and consistent
Emotional fortitude
Centered and grounded
2. Maintain Emotional Intelligence, Resolve & Resiliency
Nelson Mandela
Faced emotional and physical turmoil with dignity and grace
Kept resolve after 27 years in prison
Committed without fail to the struggle against Apartheid
3. Exercise Judgment for Crisis, People &
StrategyDisplayed Discernment
3. Exercise Judgment for Crisis, People & Strategy
Think long & short term even in times of crisis
Not short sighted in decision-making
Maintains cool and nonreactive
3. Exercise Judgment for Crisis, People & Strategy
Wisely choosing people
Excellent top team
People discernment
Individually coach
3. Exercise Judgment for Crisis, People & Strategy
Smartly establish strategy
Careful navigation through business situation
Clear plan and map to success
3. Exercise Judgment for Crisis, People & Strategy
Sir Ernest Shackleton, Captain of the Endurance
Wisely selected crew
Put his crew first
Calm, confident leadership in lengthy crisis
4. Exhibit Character through Servanthood, Followership & Moral
ChoicesLead as You Serve and Serve as You Lead
4. Exhibit Character through Servanthood, Followership & Moral
Choices
Serve and follow before you lead
Give unto others
“Getting your hands dirty”
4. Exhibit Character through Servanthood, Followership & Moral
Choices
Doing what’s right no matter what
No Shortcuts Allowed
4. Exhibit Character through Servanthood, Followership & Moral
Choices
Mother Teresa of Calcutta
Faithfully served the people
5. Deliver Sustained Endgame Results
Systemic Excellence
5. Deliver Sustained Endgame Results
Excellence through systems
Repeatable
Demonstrated results
5. Deliver Sustained Endgame Results
A.G. Lafley, CEO of P&G
“Consumer is boss”
Sustainable organic growth
Sales growth of >$40 billion from 2000-2007
Five Qualities of the TBL LeaderSummary
Create the Context & Manage the Message
Maintain Emotional Intelligence, Resolve & Resiliency
Exercise Judgment for Crisis, People & Strategy
Exhibit Character Through Servanthood, Followership & Moral Choices
Deliver Sustained Endgame Results
Five Characteristics of ExcellenceThe TBL Leader Defined
Promise of the Purpose Driven Business Driven
The TBL Covenant
TBL Expectation:“Extraordinary Performance”
•CompetencyCan
•Drive•AccountabilityMust•Ownership•CommitmentChoose
To be known
To be needed
To be able to win
To have hope for the future
To see dreams come true
TBL: Promise
Expectations Promise
TBL Covenant
TBL Covenant
Techniques of the Purpose Driven Business
Tools Tried and True
Team Development
Strategic Planning
People Systems Model
TBL Techniques
Team Development: Principles Discussion
•“I” own my success or failure•I take responsibility for myself
Personal Responsibility
•“My” ability to influence another’s thinking•How I influence others is up to me
Circle of Influence
•Success is directly proportional to teamwork•Personal sacrifice sometimes required
Common Objectives
•“I” own getting information I need•“I” own giving information to my customers
Communication
Item Responsible
“R”
Approval
“A”
Consult
“C”
Inform“I”
Measure
Accurate production plan for 2008
Bonita Fred RobertPaulPeter
JohnPatti
95% schedule adherence
System to ensure goods are not stolen
Tony Victor RobertDale
JohnFredBonita
Nothing stolenNo product on e-Bay
TBL Strategic Processes:Flexible PS/DM with RACI Charts
People Systems
• Staffing System
• Training System
• Development System
• High Performance Systems
Selection Skills
RewardsWork Design
Leadership
The Purpose Driven Business
Summary
Business TransformationWorld Class Business ResultsMarket position, profitability, customer engagement, community goodness
Community TransformationEconomic DevelopmentFair trade, living wage, new jobs, leadership development, improved skills
Personal TransformationPersonal GrowthThink tall, stand tall, live tall, smile tall!
The Purpose Driven Business: Driven FOR The TBL Cause (Triple Bottom Line)
Create the Context & Manage the Message
Maintain Emotional Intelligence, Resolve & Resiliency
Exercise Judgment for Crisis, People & Strategy
Exhibit Character Through Servanthood, Followership & Moral Choices
Deliver Sustained Endgame Results
The Purpose Driven Business: The TBL Leader
Expectations Promise
The Purpose Driven Business: The TBL Covenant
TBL Covenant
The TBL Cause
The TBL Leader
The TBL Covenant
The Purpose Driven Business
TBL Leadership Partnerswww.tblleadershippartners.com
Blue Bridge International Student & Professional Exchange &
Development
www.bluebridgeint.com
Reference Information