JOHN14453 SW 172 Lane,

CAREER OVERVIEW

QUALIFICATIONS

TECHNICAL SKILLS

WORK EXPERIENCE

09/2011 to Current

, FL 33177 | H: 305 234 0575 | C: 786 295 1905 | Jhaviles@hotmail.com

Strong analytical skills Technical help desk experienceStrong collaborative skills Web content managementExcellent problem solving skills Landing page developmentCustomer needs assessment Excellent Troubleshooting SkillsContent management systems GUI and toolsDocument management Capacity and scalability planningKnowledge of streaming video Optimizing and performanceplatforms Excellent Leadership Skills

Microsoft Windows 3.1, 95. 98, 2000, Vista, 7, 8, 2008 Server, WordPress, Microsoft Word, Excel, PowerPoint, SAP, Oracle, Web Management, Outlook, Constant contact, Aweber, AVM2000, Quantum

IT TrainingDeveloped and trained all employees on the usage of the company'sAviation Maintenance Management Software (Avm2000, Quantum).Developed all Technical guidelines and procedures

Website Creation and ManagementDesigned and created company's website (WordPress).Secured website.

Social Media ManagementDeveloped Company's Social Media PresenceFacebook, Twitter, YouTube Channel, Google+

Marketing /AdvertisingResponsible for all email and Social Media Marketing

Network SupportFirst point of contact for all major technical issues. Responsible for the company's network infrastructure,help-desk Windows issues

Customer ServiceResponsible in providing the customer constant support throughout therepair process to ensure that their needs are always met in a timelymanner.

IT ServicesMEKCO Group - Miami, FLResponsible in recommending all information regarding technology strategies,policies, and procedures by evaluating the organization's outcomes; identifyproblems; evaluate trends and anticipate requirements. Utilizing in-depthtechnical knowledge and business requirements to design and implementsecure solutions to meet customer / client needs while protecting the

AVILESMiami

ACCOMPLISHMENTS

Results-driven IT Professional well-versed in software administration, Hardware repair, Desktop Applications, Data Communication,

08/1999 to 12/2008

12/1984 to 06/1999

2010

2010

2003

1998

1984

Operations Team LeadRockwell Collins - Miami, FLmanaged a team composed of Technicians, Inspectors, and Customer ServicePersonnel. Responsible for the Technical and Software training of all Teammembers. Analyzed metrics using Business Intelligence, SAP reportingsoftware. Troubleshooting and repair of all in-house computers, electronics, andcomputerized in-flight entertainment systems on-board aircrafts /bench.Maintained knowledge and understanding of the Miami Service Base FAARepair Station and Quality Control Manual as well as all other applicableFederal Aviation Regulations (FAR's) and Rockwell Collins Service BaseOperating Procedures. Received Lean Electronic certificationManufacturing SupervisorEquitrac Corporation - Coral Gables, FLmanaged the manufacturing and operation of all electronic assembly andrepairs. Coordinate and setup daily work orders using Oracle-basedmanufacturing reporting systems. Member of various Production andManagement Teams consisting of Manufacturing, purchasing, orderprocessing, and quality control for the purpose of streamlining and improvingthe manufacturing process. Troubleshooting and repair of all electronic boardsto component level

Certification: Microsoft Certified Systems AdministratorNew Horizons Computer Learning Center - Miami, FL, USAThis course provided the knowledge and skills to configure and troubleshootWindows Server 2008 and Windows Server 2008 R2 Sp1Certifications: CompTIA A+ IT Tech, Security+, Network+ New Horizons Computer Learning Center - Miami, FL, USABachelor of Science: Information TechnologyUniversity - Plantation, FL, USAThe Bachelor of Science in Information Technology (BSIT) program focused onthe acquisition of theory and application of technical competenciesassociated with the information technology profession. We learned thefundamentals of the core technologies, such as systems analysis and design,programming, database design, network architecture and administration, Webtechnologies and application development, implementation andmaintenance. The Web Development concentration provided specifictheories, competencies, and skills necessary for success as a Web professional.Associate of ArtsMiami Dade College - Miami, FL, USAGeneral Concentration on learning the basics of Electronics, networking.Managing information systems components and security, designing a siteinfrastructure, planning a network and security.Associate of Applied Science: Electronic Engineering TechnologyRets Technical - Miami, FL, USAThis degree specialized in the modern electronics industry, skills and knowledgerequired to test, repair, and design a wide range of electronic equipment.

EDUCATION AND TRAINING