Contact Information

Address

Cell : (480) 453-4254E-mail : Joseph.Lewis89@yahoo.com

3240 E Southern Ave #41, Phoenix AZ, 85040

ProfileObjective I am seeking a position within your company to help better myself as a professional and

get started with a goal of a long term career. I’m detail oriented and enjoy learning new skills that help me continuously move forward in my career.

Availability I have open availability, including nights, holidays and weekends.

I.T Experience

Service Desk:

-Inventory management: Receiving, Imputing info into Excel spreadsheets, asset racking, Deploying systems, Etc.-Troubleshoot IT related issues at various school locations-Answer calls and create tickets with in-house ticketing system-Troubleshoot general problems related to computers, phones, and printers-Remote connect to computers through Adobe Connect to assist teachers and students offsite/ working from home-Assist students and teachers with user credentials for classes online. Accessing account information through the site administration tools.-Setup and configure VoIP phones and Landline phones (would need to brush up on this)-Setup IT Infrastructure for new school sites such as setting up computer labs, Switches, Firewall, Media Gateway, Patch Panels, Etc.-Block websites from Command Prompt using the Host file-Run Virus scans, removing any found virus or malware-Image Desktops and Laptops-Software maintenance & installation-Hardware maintenance & installation-Creating & implementing improved or new procedures for daily tasks.-Training new technicians-Working knowledge of windows 7 / 8.1 / 10 Operating Systems

Networking:

-Establishing basic network functionality after ISP network installation-Ran CAT5 Ethernet cables from Patch panel, through the ceiling to wall ports.-Punch down cables on both wall port and on patch panel-Set up Avaya POE switch and HP ProCurve switches on Server rack-Connected Ethernet cables from the patch panel to POE switch and HP switch for the VoIP phones.-Reset HP Procurve Switch to DHCP so it could work properly verified correct settings using teraterm.exe for the Switch-Maintenance for Server racks at Data Center and installed more servers and switches-Ran new and previous CAT 5 cables through cable manager and used Velcro to keep them neat and presentable-Make new Ethernet cables from CAT 5, both straight through and crossover-Cable management, Connection tracing between hardware installed at Data Center and onsite at schools/offices.-Troubleshooting LAN connection issues-Troubleshooting browser related issues-Troubleshooting Wi-Fi related issues for mobile device and computers.

Joseph C. Lewis

Date of birth : 15 October 1989

-Tone check and correct wiring issues within Lan networks.

Work Experience

Company: MGRM Pinnacle Education2224 W Southern Ave #1, Tempe, AZ 85282480-755-8222Job Title: I.T. SpecialistDates Employed: 12/2015-PresentResponsibilities: Provide help desk support for our staff & students. Set up the complete communications infrastructure at the new school sites. Maintain the current infrastructure at the schools already operating. Provide on-site support for the out sourced I.T. team when they configured the network (i.e. firewall, switch, VoIP phones.) as that work was always done through that team. Troubleshoot and resolve any computer, phone, printer & network related issues.

Company: Hope Depot4141 S Arizona Ave, Chandler, AZ 85248Dated Employed: 09/2015 - 12/2015Job Title: CashierResponsibilities: Providing excellent customer service, run a point of sales system & corrals the carts in the parking lot and move them all to cart bays at each store entrance. Also to carry out or load heavy merchandise into customer vehicles

Company: Wal-Mart41650 W Maricopa-Casa Grande Hwy. Maricopa, AZ 85138520-568-0846Dated Employed: 06/2015 - 07/2015Job Title: Cart PusherResponsibilities: Corral the carts in the parking lot and move them all to cart bays at each store entrance. Also carry out and load heavy merchandise into customer vehicles.

Company: Circle K21212 N John Wayne Pkwy. Maricopa, AZ 85139520-568-3276Dated Employed: 02/2015 - 06/2015Job Title: Team MemberResponsibilities: Providing excellent customer services, unload merchandise from trucks, and stock the storewith the merchandise. Also ensure that the store is organized and clean. Otherwise run a register and train new employees for the third shift.

Company: Whataburger7375 W Chandler Blvd. Chandler, AZ 85226480-940-3707Dated Employed: 09/2014 – 12/2014Job Title: Team MemberResponsibilities: Providing excellent customer services, unload merchandise from trucks, and stock the store with the merchandise. Also ensure that the store is organized and clean. Otherwise taking customer orders and ensuring they got out in time while meeting company standards for quality and food safety. I work all over the restaurant in many different positions routinely almost every day.

Company: Support.com900 Chesapeake Drive, 2nd FloorRedwood City, California 940631-650-556-9440Dated Employed: 05/2014-08/2014Job Title: Remote Support TechnicianResponsibilities: Provide technical support over the phone as well as home networking solutions for Comcast customers. Ranging from connecting devices over wifi, to reconfiguring a computer to connect to the internet.

Company: GoDaddy7419 S Roosevelt St. Tempe, AZ 852831-800-367-5690Dated Employed: 06/2013-12/2013Job Title: ConsultantResponsibilities: Provide technical support over the phone as well as business solutions for the customer bringing their small business and ideas to the digital age. Solutions ranging from their website to email communication, social media integration, Search Engine Optimization, Etc.

Company: Earnhardt Ford7300 West Orchid Lane. Chandler, AZ 85226480-783-4600Dated Employed: 12/2012-06/2013Job Title: Shuttle DriverResponsibilities: Providing excellent customer service, while transporting customers maintaining a very strict time schedule. Otherwise while I’m not driving I am a Lot Attendant. As a lot attendant it’s my job to maneuver customers and their cars through our service area. Setting up appointments and getting them to the correct departments is a critical part of the job.

Company: Whataburger7375 W Chandler Blvd. Chandler, AZ 85226480-940-3707Dated Employed: 03/2012-12/2012Job Title: Team MemberResponsibilities: Providing excellent customer services, unload merchandise from trucks, and stock the store with the merchandise. Also ensure that the store is organized and clean. Otherwise taking customer orders and ensuring they got out in time while meeting company standards for quality and food safety. I work all over the restaurant in many different positions routinely almost every day.

Company: Macayo's Mexican Kitchen12637 S. 48th St. Phoenix, AZ 85044480-598-5101Date Employed: 04/2010-03/2012Job Title: Server/Busser/Stocker/Expo/HostResponsibilities: Providing excellent customer service, while helping maintain restaurant cleanliness. I bus tables, do dish washing, Also ensure that the restaurant is organized and clean. Otherwise taking customer orders and ensuring they got out in time while meeting company standards for quality and food safety. I work all over the restaurant in many different positions routinely every week. Regularly rotating positions daily to fill business needs

Reference & EducationSchools:2005 to 2008 Skyline Technical High School. (Diploma)(480) 763-842515220 S 50th St # 109, Phoenix AZ, 85044

2008 to 2009 Universal Technical Institute. (Automotive Tech Training)(800) 510-584510695 West Pierce Street, Avondale AZ, 85323

References:Isaac Oswald, Personal - (480) 292-1427Richard Hinkle, Professional – (602) 791-1484Edward LaBounty, Professional - (928) 614-0218Joseph Downs, Professional – (480) 352-0458