Joe MeltonRCI-SAFETY

The Training Trap

What is the trap?

• We often re-train without proper incident investigation and direct root cause analysis – So we re-train– Assumption that employee lacked necessary

knowledge– Blame culture

Why does your company train/educate their employee’s?

A. Regulatory mandatesB. InsuranceC. LiabilityD. Production efficiency E. Safe environmentF. Employee bettermentG. Because everyone else

does H. All of the aboveI. None of the above Regulato

ry mandate

s

Insurance

Liabilit

y

Producti

on efficie

ncy

Safe envir

onment

Employee betterment

Because

everyone else

does

All of t

he above

None of the ab

ove

0% 0% 0% 0% 0%0%0%0%0%

Training your people

• The mission/goal– Specific job type procedures and task– Identifying hazards/risk – To maintain the bottom line- production

• Avoiding work stoppage by way of injuries

– To keep employees safe• Creates good culture

– Higher retention rate

When do we want re-train

• Regulatory compliance • Change in workplace process• Through due diligence a knowledge or

technique gap and not performance was determined

What is the common response at your company when an employee is injured? 1. We investigate and look to hold

someone accountable2. We re-train all employees that

have the same job task3. We follow up immediately with

all the employees and review that particular job procedure

4. We do a tool box talk with the employees to make sure they understand the procedures

5. Analyze incident and apply necessary corrective actions

6. None of the above

1 2 3 4 5 6

0% 0% 0%0%0%0%

What is the common response when an employee violates a procedure and/or policy?1. That employee is re-trained2. All employees are re-trained3. We have a three strike policy,

the employee could be fired4. All of the above5. Other 6. None of the above

1 2 3 4 5 6

0% 0% 0%0%0%0%

What are the outcomes at your company after re-training employee(s) as a result of

an injury/policy violation? A. Lower injury ratesB. Higher awarenessC. Increased near

miss reporting D. No change at allE. OtherF. None of the above

Lower i

njury rate

s

Higher aware

ness

Increase

d near miss

repor..

.

No change

at all

Other

None of the ab

ove

0% 0% 0%0%0%0%

At your company do you quiz your employees following a safety training?

1. Yes2. No3. Why quiz?

1 2 3

0% 0%0%

Agenda

• Why do we train/educate employees• Response to injuries/violations

– The trap- re-train

• How to avoid the trap– Model

• Set baseline- quiz- similar to concussion test – Re-quiz employee(s)

• Incident investigation- root cause analysis – Knowledge gap

» Should be found in baseline test• If evident than re-train that employee• Could pull random 20% of same employee job type to gauge if whole job type

needs re-trained – Condition deficiency

» Submit work order– Environmentally reinforced- culture

» If so- CARES Survey

How to avoid the trap…..

• Set baseline data– Test and quiz at initial or annual training

• Maintain an accessible copy– Hasty validation

• Electronic capabilities

– Consistency and Fluency • Safety program• Employee education• Policies and Procedures

Don’t be trapped……. OUCHY

• Allows for a tangible documented procedure for beginning the root cause analysis procedure

• Identifies knowledge • Consistent starting point for root cause analysis• Validation

Incident Investigation

• Consistency• Tracking and recording • Identifying action items• Improves culture

– Company commitment

Root Cause Analysis- Knowledge Gap

• Incident investigation findings– Baseline quizzes

• Re-testing• Was there a knowledge gap

– Possibility of re-education » Root cause of why initial education was not successful

• Can be gauged by trending results of similar job type employees

• Compare from database • Audit education training materials

– Next phase

Root Cause- Condition Deficiency

• Investigation – Interviews– Inspection of incident area

• Deficient physical condition– Types

• Equipment, Material, Surface, Machinery, ect…

– Result• Corrective action

– Item is repaired or removed from service

• Trap avoided

Root Cause- Environmentally reinforced

• Investigation– Interviews

• Common practice for job task– Root cause

• Reinforced – Root cause

– Past assessment survey results• Not present

– Best proactive environmental leading indicator

Model in Review

– Model• Set baseline- quiz- similar to concussion test

– Re-quiz employee(s)

• Incident investigation- root cause analysis – Knowledge gap

» Should be found in baseline test• If evident than re-train that employee• Could pull random 20% of same employee job type to gauge if whole job

type needs re-trained – Condition deficiency

» Submit work order– Environmentally reinforced- culture

» If so- CARES Survey

• There may be more than one root cause on major incidents

Don’t get trapped

• Don’t blame employees • Investigate not interrogate • Uncover root cause before action is taken• Set corrective actions

– Re-train– Condition repair– Cultural improvement

• Follow the model

•“Action is the real measure of intelligence”– Napoleon Hill

The Speaker met my expectations

A. Strongly agreeB. Somewhat agreeC. No opinionD. Somewhat disagreeE. Strongly disagree

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The speaker knew the subject matter.

A. Strongly agreeB. Somewhat agreeC. No opinionD. Somewhat disagreeE. Strongly disagree

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agree

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Strongly

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