Joe BaahMaximo Sales Leader

The Smart Software Symposium: Asset Management

Market dynamics• Our clients, across all industries, are looking for ways to – Cut costs– Preserve Capital – Create & Support new business models

• Asset & Service management are proven to drive hard dollar ROA and ROI • IBM’s solutions enable you to manage the service management helps to;­ Streamline operations…..reduce labor & inventory costs, ­ Asset infrastructure that can help improve competitiveness­ Improve productivity…..reliability, quality - OEE­ Prepare for regulatory changes; standardize & enforce processes, consolidate

systems­ Extending useful asset life and deferring non-essential maintenance

The Challenge - Customer pain points• Increasing the reliability and availability of assets, and the

services the assets collectively support – Example; reduce lost revenue due to Equipment failures

• Improving performance of assets to impact the top and bottom lines– Example; timely vehicle maintenance to reduce costly fuel

consumption• Capturing actual costs for labor, materials, tools & services

– Example; improve bottom line by reducing unnecessary repairs

• Managing 3rd party service providers interacting with business operations– Example; measuring provider performance against SLA’s–

• Reducing the cost and complexity of the IT environment support the business – Example; eliminating duplicative systems while

standardizing on modern technologies

• Standardizing & enforcing business processes – Example; support regulatory requirements to document

and test business processes while improving efficiency and consistency of worker activities

ROI, ROA & ROI, ROA & Value for Value for

CustomersCustomers

Risk, Compliance ManagementRisk, Compliance Management­­­­­­­•­Regulatory­compliance­­­­­­­•­Operational­control

Operational ExcellenceOperational Excellence­­­­­­­•­Productivity­&­Energy­Efficiency­­­­­­­•­Reliability

Business AgilityBusiness Agility­­­­­­­•­Process­Standardization­­­­­­­•­Ability­to­Adapt­–­New­Business­Models

Business AlignmentBusiness Alignment­­­­­­­•­Investment­Accuracy­­­­­­­•­Resource­Allocation

Rational System ConsolidationRational System Consolidation­­­­­­­•­Modern,­Standards-based­Technologies­­­­­­­•­Cost­of­ownership­and­Complexity

|­­­­­­­­­­­IBM­Internal­Use­­­­­|

Slide:­6

IBM Asset Management Leadership: Analyst View

“Under IBM ownership, MRO software has moved to extremely high viability. Global sales and implementation resources makes the solution widely available. Combined with Tivoli software, IBM Maximo Asset Management offers

the opportunity of being able to manage IT-enabled assets with the same solution used to manage traditional EAM assets. High EAM investment and the leverage of IBM's research capabilities is bringing advanced maintenance functionality to market in the near future. It supports integration with a wide variety of ERP suites. It has native

integration with ESRI’s GIS. It has versatility across multiple platforms."

Gartner, “Magic Quadrant for Enterprise Asset Management for Transmission & Distribution”

September, 2008 Gartner Magic Quadrant’s for Enterprise Asset Management

Transmission & Distribution

Power GenerationManufacturing

It’s not just about the asset …

..and services delivered to the customer.

it’s about what the

asset does…

• Industry is evolving to address complex, highly specialized asset management

• Automation Performance Services takes a growing trend and applies it to the highly specialized area of industrial automation

• Delivers automation excellence that drives business performance while optimizing risk

• Pay for Asset Performance and Usage

Performance Services Applied“Power­by­the­Hour”

“MRI­By­the­Image”

Proven business models re-defined industry definition of “performance”.

ABBAPM

Asset Management – The Connection to Shareholder Value

Asset management directly contributes to INCREASE REVENUES

DECREASE COST

Product quality and reliability

Process and equipment availability and­productivity

Cost control/reduction

Equipment/fleet size

Spares/Stockpiles

Return onAssets

generatedProfit

Capital employed

Revenue

Costs

Fixed

Working

Price

Quantity

Value propositions - Hard Dollar ROI with Asset Management

Business Scenarios ROI Points Customer Example:

Transportation Industry

Labor Utilization Up 10-20%

• A major railroad saved Euro 5M by better tracking labor to specific work

Asset Utilization Up 3-5%

• A large OEM reduced overhaul process time from 56 days to 21 days

Equipment purchases Down 3-5%

• A fleet management company saved Euro 9.5M by meeting 100% availability with less

Warranty recoveries Up 10-50%

• A consumer products company with a medium size fleet increased warranty recovery 50%

Inventory needs Down 20-30%

• A large passenger railroad was able to identify Euro18M in excess or obsolete inventory

Inventory carrying costs Down 5-20%

• A railroad reduced saved US $1.8M impacting financing, insurance, handling, overhead, etc.

Material Costs Reduced 10-50% • A rail maintenance service company

reduced costs 20% by optimizing material purchases

Purchasing labor Reduced 10-50%

• A fleet management company reduced purchasing staff by 20%

• Over 82% of projects $50,000 and higher require a business value analysis (source: Alinean, 2006).In their procurement process, most customers are requiredto develop an business case for major IT investments

• Final purchasing decisions are sliding back to the CFO… We need to solidifya buying decision by strengthen client’s business case

• Asset Management models now part of IBM Business Value Assessment approach– Link to W3 site…

“Every human being, company, organization, city, nation, natural system and man-made system is becoming

interconnected, instrumented and intelligent. This is leading to new savings and efficiency—but perhaps as

important, new possibilities for progress.”

And Maximo is a big part of it!

Something Meaningful is Happening.

Ultimately every asset will be “smart”GLOBAL SALES OF WIRELESS MODULES FOR DEVICES, SENSORS AND MACHINES WILL GROW RAPIDLY FROM APPROX.33 MILLION UNITS THIS YEAR TO ABOUT 400 MILLION IN 2011.

SOURCE: HARBOR RESEARCH

THE NUMBER OF MACHINES CONNECTED TO CELLULAR NETWORKS IN NORTH AMERICA WILL REACH 66 MILLION BY 2011.AT THE END OF 2006, THERE WERE ABOUT 9 MILLION ACTIVE CELLULAR AND SATELLITE M2M CONNECTIONS IN THE U.S. & CANADA.SOURCE: BERG INSIGHT

GLOBAL M2M MARKET WILL REACH $250 BILLION IN 2010.SOURCE: THE FOCALPOINT GROUP

The Changing Landscape:Embedded IT Components

Virtually­every­mobile­assettoday­has­data­collection­capability.­Whether­continuously­fed­to­the­EAM­application­or­via­batch­upload­—­performance­data­is­being­used­for­predictive­maintenance.

The­typical­plant­has­thousandsof­devices­with­some­degreeof­embedded­intelligence­used­for­real-time­performance­monitoring.

From­vibration­sensors­to­bearings­withBluetooth­to­microprocessor­based­engine­controls­—even­mobile­equipmentis­now­IT-dependant.

Fieldbus­and­IEC­61850­(UCA)­technologies­for­

instrumentationand­control­need­self-

discoveryand­software-

configurability­tools.

What’s smart about infrastructure?Centerpoint­Energy­uses­Smart­Meters­to­reduce­power­

consumption­through­demand­response.

A­bridge­has­built-in­sensors­to­monitor­stress­and­

indicate­potential­failure.

Locomotives­built­by­Bombardier­have­on-board­computer­

systems­using­telematics­for­real-time­diagnostics.

A­datacenter­reduces­energy­consumption­and­optimizes­service­

delivery­by­collecting­power,­thermal­and­temperature­inputs­

from­IT­equipment,­datacenter­infrastructure­and­facilities.

Smart­buildings­use­building­automation­systems­to­

optimize­comfort,­safety­and­energy­consumption.

What is the role of asset management in a smarter planet?

• Manage business and IT assets together as services

• Transform these assets into business value

• Prevent asset-related health, safety, and business risk

• Harness and manage emerging “smart assets”

A smarter planet is built on intelligent, instrumented, and well-managed business

and IT assets that enable rather than constrain innovation, transformation, and

differentiation.

17

The knowledge and capability to deliver a specified business outcome when it needs to occur, within the time and cost parameters

you promised it would.

The Service Management from IBMDelivering quality service and enabling business innovation

18

Swiss Rail Outage – June 22nd 2005• The good news– Nobody was hurt– 2 passengers fell in love and got married

• The bad news– 199,998 other passengers affected– 5,000,000 U$ of direct costs occurred

• The ugly news– There would have been enough time, to handle the situation correctly but…

.... there were 18,000 system alarms within 60 minutes

... and the tools to handle them correctly were missing!

• A power system at a single regional node created a local problem that avalanched into a system-wide breakdown

• The volume of alarms over-whelmed control systems in place at the time, making it impossible to quickly isolate and correct the original problem

• A power system at a single regional node created a local problem that avalanched into a system-wide breakdown

• The volume of alarms over-whelmed control systems in place at the time, making it impossible to quickly isolate and correct the original problem

Swiss Federal Railways

Unified IBM solution to manage all critical assets across the

enterprise

Application ConsolidationManage all assets in one IBM system for greater efficiency and return on investment

Facilities

ProductionTransportation

Business process similarities between EAM

and IT Service Management (ITIL)

ERP like consolidation of applications for asset management.

Fosters effective management of IT-enabled assets.

Improves communication lines, streamlines workflow and optimizes labor across asset classes.

Reduces management and maintenance cost of multiple, disconnected systems.

Increases IT and operational efficiency.

Convergence through Consolidation

ITIT

IBM Maximo Asset Management• Addresses business challenges of

Operations and IT• Provides Service Management

capabilities for– Asset Owners– Asset Managers– Service Providers

• Consolidates point solutions for Asset and Service Management

• Consolidates point solutions for various asset classes

• Next generation J2EE Technology Platform

Maximo Asset Managementmanage all assets, their conditions and work processes

Asset Management

Maximo Enterprise Adapter

WorkManagement

Materials Management

Purchasing

Locations

Asset­

Failure­Codes­

Condition­Monitoring

Meters

Meter­Groups

Request­for­Quotation

Receiving

Receiving­Inspections

Purchase­Requisitions

Invoices

Purchase­Orders

Desktop­Requisitions

Item­Master

Storerooms

Inventory­

Lot­Management

Kitting

Issues­&­Transfers

Condition­Codes

Stocked­Tools

Service­Items

Job­Plans­&­Routes

Service­Requests

Service­Items

Work­Order­Tracking

Safety

Quick­Reporting

Labor­

Qualifications

Lock-Out/Tag-Out­

Tools/Crafts/Companies

Preventive­Maintenance

Master­PM

Assignment­Manager

Enhanced Workflow – Event Driven, Context-based / Escalation Manager

Contract Management

Purchase­Contracts

Master­Contracts

Warranty­Contracts

Lease/Rental­Contracts

Labor­Rate­Contracts

Payment­Schedules

Service Management

Service­Catalogs

SLA­Management

Incidents

Problems

Changes

Releases

Solutions

KPIs / Reporting / Analysis

Customer

Customer­Agreements

Customer­

Management

Customer­Billing

Bill­Review

Sales­Order

Response­Plans

Service­Address

Price­Schedule

Service Provider (optional)

Configuration – UI, Database Fields, and Applications

Industry Solutions ­(optional)

Security & Administration

Architecture Matters• Built from the ground up in a true Web Architecture– Evolution of technology since 1997; stable on platform 2015+– Non-proprietary standards based technology framework– Modern next generation architecture today; ‘Harrier’ point release

• All applications built in a J2EE, n-tiered component architecture – Java 2 Enterprise Edition– Standard for developing multi-tier enterprise applications– Natively supports global security models

• Maximo one of the few major applications J2EE certified– SAP and Oracle will ditch proprietary architectures for J2EE– Major technology jumps for vendors not on full J2EE or .NET platform

• J2EE and Web Services provide ideal model for integration– Truly delivers Services Oriented Architecture (SOA) concept– Integration built directly into Maximo business processes– Compliant with Web Services-Interoperability Organization (WS-I)

• Database led deployment and configuration suite– Screens, business process and integration settings deployed on database– Upgrade paths delivered for data model, screens, Workflow and Integration

Ease of Configuration

Database Configuration & Application Designer­­

Built-in­Tools­

Easy­and­Quick­to­use­by­all­end-user

Configure­UI,­dashboards,­KPIs,­reports,­create­new­applications­and­more…

Visibility of Performance Metrics and SLAs

Configurable­role­based­Start­Center­portlets

Real-time­KPI­based­dashboards

Seamless­integration­of­ITIL­–­based­processes

Configurable­graphical­representation

Integration• Maximo Enterprise Adapter– Integrate any Maximo object– Dynamic Web services– Pre-built integration points• Assets, Locations,

Work Orders, Service Requests …– Pre-built integrations to• SAP and Oracle

• Maximo Fusion– Integrate Asset Center with any IT asset discovery tools– Pre-built integrations to• SMS, Altiris, Radia, Tivoli…

ERP Support in Maximo

IBM Industry Frameworks Drive IT Alignment with Business Processes

Industry Solutions

Composite­Business­Services

Process­Models

Data­Models

Industry FrameworksOpen, Industry Standards

ITOperations

BusinessOptimization

Business Integration

ISV­Services

SOA Foundation

•PDIF Product Development Integration Framework

•MIF Manufacturing Integration Framework

•IIF Integrated Information Framework

Differentiators.. ERP vrs EAM

• “Productized” integration adapters for SAP and Oracle• Ability to substantially reduce the number of applications needed to support the business growth objectives

Maximo is the market-leading, best in class solution for Asset Management. • Most MAXIMO customers have implement ERP systems (SAP, Oracle) and integrated them

• Our customers find EAM to be complimentary to ERP

• Customers want to have unified view of all Assets & their impact on key business objectives

• This visibility enables customers to drive a better Return On Asset (ROA & EBITA)

Maximo integrates with ERPs to combine information and optimize business processes across the enterprise.

Industry Solutions

• Support regulatory requirements of each Industry• Provides data standards for each industry...ISO 14224• Follow unique business processes and requirements of industry which avoid customisation of the system reducing Cost

of Ownership (TCO)

Vertical Industry Focus

Energy & UtilitiesEnergy & Utilities Public SectorPublic Sector

TransportationTransportation

TelecomTelecom FinancialFinancial

IndustrialIndustrial

ServicesServices

Oil & GasOil & Gas Life SciencesLife Sciences

Working in Partnership with ClientsCharter/

ObjectiveExternal Members

Set Direction C-Level

Internal IBM

Group Type

Advisory Council

Special Interest

User Groups

DevelopmentPartners

Subject Matter

Experts

Users

P&TServices

Industry Mktg

Industry Mktg Sales

Services

ExecutiveCommittee

Industry Mktg

Exchange of Best Practice

Develop Requirement

Maximo WORLD

UsersC-Level All IBMersPromote Brand

Exchange

Run by

Maximo Industry

Mktg

Customers Users

Maximo Products &

Tech

MRO

Marketing

Maximo Industry Solutions• Life Sciences Pharmaceuticals

• Utilities

• Nuclear Power Generation

• Oil & Gas

• Transportation / Fleet

• Government

• ITSM

• FM

Key Transportation Assets

Rail­Rolling­Stock Railway­Infrastructure

Support­FleetStations­&FacilitiesTechnology

Maximo is the only solution that can manage all of these assets!

Key Rail Industry Wins in 2008/2009• Will manage all rolling stock for French National Railway• Key to win: Ability to manage complex asset configurations

• Will manage all rolling stock for Dutch service provider• Key to win: Ability to manage complex assets, integration to ERP

• Will manage Rail infrastructure in Russia• Key to win: Ability to manage complex asset configurations

and integrate to the SAP ERP

• Will manage rolling stock for Australian service provider• Key to win: Deep industry capabilities, manage complex assets

• Upgrading to internet architecture to manage all rolling stock sites• Key to win: Deep industry capabilities, ability to integrate to ERP

• Will manage support fleet assets for UK rail service company• Key to win: Deep industry capabilities, and multiple asset support

Overview

The New approach provides:• Vehicle location track & trace• Insurance and liability cost

controls• Intersection of telematics

logistics & Supply Chain Management

• Regulatory compliance• Vehicle operations reliability– Integration to

Maximo for Transportation

Product Expansion Model – Transportation

Customer Configuration

Industry Solutions

Maximo

Inventory

Position­CodesCount­Books

WarrantyOEM­WarrantiesPart­WarrantiesWarranty­Tracking­&­Recovery

Dispatching & SchedulingMotor­Pool

Alerts

Maintenance­AlertsPM­AlertsWarranty­Alerts

Line­CodesSupport­of­VMRS/AAR/ATA

Industry Codes

Asset Information

Asset­AliasAsset­HistoryEquipment­GroupsEquipment­StatusLicensing­&­InsuranceSerial­#­ChangesSpecifications­&­Vehicle­Data

Fuel ManagementFuel­RecordFuel­Tank­MonitoringFuel­Transaction­Import

Reporting & AnalysisDrivers­LogIndustry­Reports­&­KPIsLife­Cycle­CostingLog­Segments­&­Problems

Work ManagementMechanic­Work­OrderRecent­&­Repeat­RepairsRepair­Orders

LaborAssignment­ManagerLabor­Certification

CampaignsCampaign­SetupProgress­Status

Maximo for Transportation 6.3 modules

MetersMeter­AdjustmentsMeter­Change­OutMeter­ImportMeter­HistoryPrimary­MeterUnlimited­Meters

Linear Use Case – Railway & Roads• Value Proposition

– Railway maintenance is 20-30% of operating costs of a railroad

– 5-15% annual revenue lost due to track occupancy for maintenance

– DOTs: $92B / year to maintain state highways

– Municipalities: declining funding, aging infrastructure

• Challenge– Need to manage as a continuous asset

with dynamic segmentation– Mile or chain markers, track #, offset,

switch, frog/crossing, signals…– Mile or Km markers, lane, direction,

offset, bridges, tunnels, signs• Operations Process

– DOT’s, Munic’s, Rail Inspectors walk track weekly, identify conditions

– Crews make repairs or perform construction projects

• Partners: – Bentley Systems – Optram– Mermec – Ramsys– Pavement - Envista

Extraction

• Field­development

• Drilling­operations

• Crude­oil­&­gas­Production

• Mining­Coal­&­Uranium­

Generation DistributionRetail­

Customer

CommercialCustomer

•­Fossil­Generation•­Hydro­Generation•­Nuclear­Power•­Wind­Power

•­High­Voltage­­­­transmission•­Substations•­Mobile­Inspection

•­Work­Management•­Operations­Management

Transmission

•­300­+­utilities­worldwide­using­MAXIMOGeneration­(160),­transmission­(38),­distribution­(21),­Gas­pipeline­&­distribution­(23),­water/wastewater­(120)

•­5­of­10­Global­500­Energy­Companies­­­•­7­of­10­Fortune­1000­Energy­Companies­•­17­of­30­Fortune­1000­Utilities­Companies

Energy & Utilities Value Chain

The­Vision­for­the­SmartGrids­of­the­­future­http://www.smartgrids.eu/documents/vision.pdf­has­been­developed­in­response­for­the­need­to:

Provide­a­user-centric­approach

Provide­innovation­in­the­process­of­electricity­networks­renewal

Maintain­security of supply

Provide­accessibility­to­a­liberalized market

Ensure­interoperability

Enable­distributed generation­and­utilization­of­renewable­energy­sources

Best­use­of­clean­central generation

Consider­appropriately­the­impact­of­environmental­limitations

Enable­demand­side­participation

Inform­the­political­and­regulatory­aspects

Consider­the­societal­aspects

The European Union is one example of a region developing a comprehensive plan to proactively address its requirements

Strategic Deployment Document for Europe’s Electricity Networks of the Future

Trends in Distribution Operations

Meter

Standard Grid

Emergency & Unplanned

Traditional Distribution Infrastructure

Source:­ IBM­Institute­for­Business­Value­(IBV)­analysis

Advanced Meter

Network Automation

and Analytics

Planned

• Customer­energy­management

• More­accurate­billing

• Improved­power­forecasting

• Remote­shut­on/shut­off

• Improved­outage­restoration

• New­products­and­services

• Improved­safety­for­line-workers

• Automated­information­about­equipment­status

• Responsive­Service

• New­Construction­and­planning

• Inventory­and­Procurement­integration

• Decreased­capital­cost

Intelligent Utility Networks

Characteristics

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Practical Benefits for Businesses Around the World

Enables­delivery­of­enterprise-level­business­continuity­services­for­as­little­as­3­USD­a­day.­Reduces­client­recovery­times­from­days­to­less­than­an­hour.

In­the­first­year,­dramatically­improved­overall­quality­of­service­by­reducing­system­failures­58­percent,­IT­interruptions­39­percent,­and­downtime­80­percent­using­Tivoli­Monitoring,­Event­Management­and­Configuration­and­Change­Solutions

Implemented­Tivoli­Identity­Management­Solutions.­­Projected­50%­reduction­in­the­number­of­administrators­assigned­to­support­identity­management­processes­within­18­months.­­Expected­annual­cost­reduction­of­$20­Million/year.

Reduced­IT­administration­costsMonitoring­and­dynamic­allocation­of­resources­to­meet­service­level­objectives

Enterprise­Asset­Management­and­Service­Request­Manager­based­solution­Increased­revenue­through­accurate­charge-back­information­and­helped­enhance­security­efforts­and­streamline­compliance­reporting

Tivoli­solution­providing­Business­Service­Management­on­top­of­Tivoli­Monitoring­and­Event­Management­enables­Fast­impact­and­root­cause­analysis­to­pinpoint­customers­and­links­that­need­immediate­remedial­attention­

Enterprise­Asset­Management­Solution­projected­25%­increase­in­staff­productivity­Reduced­operational­costs.­­Increase­First­Call­Resolution­to­60%­at­Help­desk­for­increased­Customer­Sat

Saved­the­company­US$250,000­annually­through­streamlined­business­processesGained­a­33%­increase­in­end-user­satisfaction,­a­key­indicator­of­increased­bid­accuracy

The­US­Food­&­Drug­Administration­FDA­was­drawn­to­IBM's­CCMDB­and­CDT­capability­–­to­optimize­IT­­processes,­­by­leveraging­a­­topological­map­of­discovered­­infrastructure­components­to­­business­applications.

Transportation Case Study – Tube LinesThe­Company

Tube Lines• Responsible­for­Jubilee,­Northern­and­Piccadilly­lines­at­London­Underground

The­Challenge• Required­an­up-to-date­solution­to­proactively­maintain­200­miles­of­track,­255­trains,­100­stations,­2,395­bridges­and­structures,­71­lifts­and­227­escalators

The­Solution

• Maximo­for­Transportation• Maximo­Mobile• Integration­to­Oracle­Financials­and­HR

The­Benefits

• Improved­cost­collection­and­accountability• Fast­remote­access­and­greater­management­of­assets• System­consolidation­to­a­single­asset­solution

Deploying a single asset management solution across the enterprise to streamline processes, drive proactive maintenance strategies, maximize performance and reduce passenger interruptions.

July,­2008

• Reduced asset failure rates •Minimized passenger interruptions • Improved service level agreement compliance• Reduced emergency maintenance• Increased proactive maintenance• Improved information accuracy• Streamlined maintenance processes with mobile technology

Smarter asset management

Company at glance:­30-year­Public­Private­Partnership­contract­with­London­Underground­to­maintain­200­miles­of­track,­255­trains,­100­stations,­2,395­bridges­and­structures,­71­lifts­and­227­escalators.

Business Challenge

Smart Business Benefits:

“Creating a single source of all asset information has provided unprecedented

visibility of asset performance …”

The­CompanyBombardier• Maintain­48­rail­sites­worldwide• 6.000­locomotives­&­passenger­cars

The­Challenge• Provide­a­packaged­maintenance­solution• Implement­Inventory­and­Consignment­Stock­functions• Manage­train­configuration­down­to­a­detailed­level

The­Solution• Maximo­Asset­and­Work­Management,­• Maximo­Inventory­and­Purchasing­Management• Integration­to­SAP­ERP

The­Benefits• Improved­Warranty­tracking• Failure­reporting­available­to­all­Bombardier­customers• Reduced­inventory­by­20%­through­optimization

Transportation Case Study – Bombardier

Tivoli - How does it reduce costs, How much, How fast to implement, 1 customer example

46

Maximo Asset Management Comprehensive enterprise asset lifecycle management

“To enable a rapid, cost effective deployment, International Power required an asset and maintenance management product that could meet the business objectives of improved effectiveness and cost control and was supported in all the territories of the world”

—Andrew DickinsonIT Director

International Power­

Highlights Gain insight across all of your assets, their conditions and work processes

around them for better planning and control. Manage all of your asset deployment, specifications, monitoring,

calibration, costing and tracking from a single system. Comprehensive maintenance work management solution for planned

and unplanned activities such as preventive, reactive and condition-based maintenance.

Plan inventory to meet maintenance demand precisely, making the right parts available at the right location when needed.

Manage your vendor contracts with comprehensive contract management support for purchase, lease, rental, warranty, rate, master, blanket and user-defined contracts.

Service Provider offering manages multiple customers in a single deployed instance, provides accurate billing and improves service delivery efficiency.

Maximo Asset Management provides comprehensive asset lifecycle management for all asset types enabling you to develop comprehensive programs for preventive, predictive, routine and unplanned maintenance. Supports asset, work, service, contract, materials and procurement management.

The Company

Desalination, transmission and distribution of water Generation, transmission and distribution of electrical power 250,000 electric customers, 150,000 water customers 200 Gallons per Day desalination, 3000 MWs generated

The Challenge Modernize the utility through privatization Diverse Assets Staff Reductions Information Technology

The Solution MAXIMO core to new integrated solution for state of the art

maintenance and material management system Integrated with Oracle Financials Standard for 8 business units with 1600 users

The Benefits $30M savings in materials management and inventory reductions $2.5M savings from optimizing maintenance Improved business process and workflow in functional area Cost reduction goal of 25% enabled with Maximo

Case Study: Abu Dhabi Water and Electricity Authority (ADWEA)