JOBTALKSJOBTALKS

Motivating and Rewarding Employees

Indiana UniversityKelley School of BusinessC. Randall Powell, Ph.D

Motivating and Motivating and Rewarding Rewarding EmployeesEmployees

Discussion SessionDiscussion Session

Topics CoveredTopics CoveredHallmarks of a Motivated Workplace

Motivation MythsMotivation TipsKeeping Yourself MotivatedWhat Motivates EmployeesMotivational ToolboxThings That Don’t Motivate

Hallmarks of a Motivated Hallmarks of a Motivated WorkplaceWorkplace

Commitment to results and Commitment to results and responsibility for actionsresponsibility for actions

Open communicationOpen communication Low employee turnoverLow employee turnover Creativity and ingenuity, especially in Creativity and ingenuity, especially in

solving problemssolving problems CollaborationCollaboration Excellent customer service, both Excellent customer service, both

internally and externallyinternally and externally

Motivation Myths:Motivation Myths: Everyone is in agreement in a Everyone is in agreement in a

motivated workplacemotivated workplace Motivated employees work plenty of Motivated employees work plenty of

overtimeovertime Employees who are motivated don’t Employees who are motivated don’t

need much input from managementneed much input from management A formal plan for motivating A formal plan for motivating

employees is unnecessaryemployees is unnecessary Money motivates bestMoney motivates best

Why Motivate Why Motivate Employees?Employees?

The High cost of employee The High cost of employee turnoverturnover

Maintaining the competitive edgeMaintaining the competitive edge

Happy employees keep clients Happy employees keep clients happyhappy

Attitudes are contagious.

Is yours worth catching?

In a poll by Robert Half In a poll by Robert Half International,International,

25% of HR executives said that 25% of HR executives said that a lack of recognition is the a lack of recognition is the most likely reason a good most likely reason a good

employee would leave a job.employee would leave a job.

Motivation TipsMotivation Tips Offer a positive work environmentOffer a positive work environment Keep lines of communication openKeep lines of communication open Provide opportunities for Provide opportunities for

advancementadvancement Have fair compensation packagesHave fair compensation packages Recognize and Reward your Recognize and Reward your

employeesemployees Encourage teamworkEncourage teamwork

To Motivate Others, You Need to be Motivated

Stay Upbeat and Positive

Laugh it up (Appropriate Humor)Laugh it up (Appropriate Humor) Be cooperative and approachableBe cooperative and approachable Practice open communicationPractice open communication Stay calmStay calm Be part of the solution, not the Be part of the solution, not the

problemproblem Choose your friendsChoose your friends Share good newsShare good news

Finding Personal Motivation

Take pride in your workTake pride in your work Practice good time-management skillsPractice good time-management skills Pat yourself on the backPat yourself on the back Indulge your passion, whether at work or Indulge your passion, whether at work or

after hoursafter hours Take classes to indulge your creative sideTake classes to indulge your creative side Make time for friendsMake time for friends Do something totally different from your workDo something totally different from your work Relax over the weekendsRelax over the weekends Take a vacationTake a vacation Change your routine, get a different Change your routine, get a different

perspectiveperspective Pay attention to your healthPay attention to your health

Lead by Example If you are in a position of If you are in a position of

authority, you’re a role model-authority, you’re a role model-whether you want to be or not.whether you want to be or not.

Your actions and demeanor set Your actions and demeanor set the stage for others.the stage for others.

People will look to you as the People will look to you as the example of what is expected.example of what is expected.

Actions speak louder than Words

Come back on time from lunchCome back on time from lunch Honor deadlines and commitmentsHonor deadlines and commitments If something comes up and you can’t attend If something comes up and you can’t attend

a meeting, arrange for someone else to a meeting, arrange for someone else to take your placetake your place

Make sure that you show up for work each Make sure that you show up for work each dayday

Offer to assist when you canOffer to assist when you can Show you really care by remembering Show you really care by remembering

birthdays, taking employees out to lunch on birthdays, taking employees out to lunch on occasion, and regularly thanking them for a occasion, and regularly thanking them for a job well donejob well done

What motivates employees?

Different things motivate Different things motivate different peopledifferent people

People want to use their talents, People want to use their talents, skills and knowledge skills and knowledge

People want to do something People want to do something rewarding and intrinsically rewarding and intrinsically valuablevaluable

Your Motivation Toolbox

Balance Benefits Communication Compensation Corporate culture Recognition and rewards Responsibility Teamwork Training and promotions

REMEMBER!

What motivates you doesn’t always

motivate your staff.

Balance

All work and no play All work and no play makes Jack a grumpy makes Jack a grumpy

employee.employee.

BenefitsMoney isn’t everything

InsuranceRetirement plan

Incentives

Communication

It’s not just about what YOU have to say.

Employees have opinions too!

Corporate CultureWhat’s it like to work for your

company?

Recognition and Rewards

Public Recognition Money Company Awards Programs

ResponsibilityLearn to Let Go and

Delegate

Teamwork

Collaborating=Success

Training and Promotions

Training=professional growth

Things That Don’t Motivate

Personal Attacks Embarrassing Governing by Fear Shouldering All Responsibility Overworking Employees

Motivating and Rewarding Motivating and Rewarding Employees Employees

Evaluation QuestionsEvaluation QuestionsUSE: USE:

a. Strongly a. Strongly agreeagree

b. Agreeb. Agree

c. Disagreec. Disagree

d. Strongly d. Strongly disagreedisagree

e. Don’t knowe. Don’t know

1. I found the presentation material easy to understand.

2. This Advantage session increasedmy knowledge of the subject presented.

3. I will be able to use some of the information from this session in the future.

4. The presenter was well prepared for this Advantage session.

5. This presentation should be repeated in future semesters.

If you would like If you would like to learn more, to learn more, Career Career Planning Planning StrategiesStrategies textbook will textbook will supply additional supply additional information on information on this topic.this topic.