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![Page 1: Joanne Young Master title style here lorem ipsum long title/media/internet/content-documents/lea… · 02.01.2015 · 01.02.2015 Human Factors in Healthcare Forum, 6 June 2017 Joanne](https://reader034.vdocuments.mx/reader034/viewer/2022042317/5f06acc07e708231d4192c86/html5/thumbnails/1.jpg)
Master title style here lorem ipsum long title 01.02.2015
Human Factors in Healthcare Forum, 6 June 2017
Joanne Young
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Master title style here lorem ipsum long title 01.02.2015
Medication Area Redesign Using Human Factors Principles Jo Young, Quality Use of Medicines Pharmacist & Tristan Vasquez, Senior Improvement Manager
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Master title style here lorem ipsum long title 01.02.2015
Problem being Addressed
Used as a thoroughfare Within main nursing station
Very cluttered and challenging to clean
Prone to distraction during medication preparation risk of human error
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Master title style here lorem ipsum long title 01.02.2015
• To use human factors methodology to redesign a medication preparation and storage area
• To apply these learnings and incorporate human factors principles into a guide for medication area design for our hospital
Objectives
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Master title style here lorem ipsum long title 01.02.2015
Methodology
(Develop ‘Medication Room Design Guide’)
Refine medication area design & provide technical specifications for build
User trial
Design new medication area
Task analysis
Data collection
Consultation with experts
Consultation with stakeholders
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Master title style here lorem ipsum long title 01.02.2015
• Task duration and variability • Task frequency • Task sequence • Task allocation • Task complexity • Environmental conditions • Tools required for the task • User skills, education, and
training
Task Analysis Filmed tasks
Developed process maps
Staff feedback
Analysed
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Master title style here lorem ipsum long title 01.02.2015
Video
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Master title style here lorem ipsum long title 01.02.2015
Example Process Map
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Master title style here lorem ipsum long title 01.02.2015
Nursing Staff • Well-lit bench • Clean environment • Pull out drawers just like current • Uncluttered bench with room to lay out
required materials • Out of the way of people flow • Keep bench at same height • More storage space • Clear, structured labelling of medicines • Quiet area clear from interruptions, but
able to hear patient alarms and the phone if necessary
Analysis of the Task Analyses
Clinical Assistant • Uninterrupted access • More storage space • Able to restock without interfering
with nursing work flow
Pharmacy Technician • Trolley gets in the way • Dividers to separate
medicines is important
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Master title style here lorem ipsum long title 01.02.2015
User Trial
2. Move linen trolley
1. Move medication area
3. Move computer
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Master title style here lorem ipsum long title 01.02.2015
User Trial
OLD linen trolley area NEW medication area
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Master title style here lorem ipsum long title 01.02.2015
User Trial
Linen stored in desk area Linen trolley placed in hallway
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Master title style here lorem ipsum long title 01.02.2015
• Overall – General acceptance – Liked the new space – Felt it would provide better patient care
• Suggestions – Store some small-volume fluids (100mL) in medication area – Need a shelf for a frequently used medication resource – Leave the controlled drug safe next to the nursing station – Need alcohol gel nearby – Move computer to existing medication area (stand up desk)
User Trial Feedback
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Master title style here lorem ipsum long title 01.02.2015
Final Plan
2. Move linen trolley
1. Move medication area
3. Move computer (stand up desk)
![Page 15: Joanne Young Master title style here lorem ipsum long title/media/internet/content-documents/lea… · 02.01.2015 · 01.02.2015 Human Factors in Healthcare Forum, 6 June 2017 Joanne](https://reader034.vdocuments.mx/reader034/viewer/2022042317/5f06acc07e708231d4192c86/html5/thumbnails/15.jpg)
Master title style here lorem ipsum long title 01.02.2015
Final Plan
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Master title style here lorem ipsum long title 01.02.2015
Using human factors methodology allowed us to:
Engage all user groups
Make informed decisions
Achieve a user-centered design
Draft a Medication Room Design Guide