Pursued and successful ly completed a Bachelor degree in Computer Sc ience.

A u g u s t 2 0 0 9

B A C H E L O R o f S c i e n c e i n I n f o r m a t i o n T e c h n o l o g y - S U P I N F O

Pursued and successful ly completed a Baccalauréat in Sc iences .

A u g u s t 2 0 0 6

L Y C E E J O S E P H G A I L L A R D H I G H S C H O O L

Pursued and successful ly completed a Master degree in Computer Sc ience.

A p r i l 2 0 1 1

M A S T E R o f S c i e n c e i n I n f o r m a t i o n T e c h n o l o g y - S U P I N F O

E D U C A T I O N

- Part ipated in the launching of the 3G Network for DIGICEL in the Car ibbean

- L inux Server administrat ion/Operat ion

- Bash & Per l Scr ipt ing

- Java Web Services (SOAP) , Java Server Pages , Servlet

- Troubleshoot ing / Reverse / Engeener ing Debugging

- Er icsson node (Er icsson Charging System (Real - t ime Charging/Customer Valor isat ion ) , LUVA/AIR/AF

(UCIP , VSIP , Voucher) ,Er icsson Mult i -Act ivat ion (EMA) , EMM, Er icsson Automatic Device Con�gurat ion

(ADC) , VMWare

S e p t e m b e r 2 0 0 8 - S e p t e m b e r 2 0 1 0

S Y S T E M E N G I N E E R @ D I G I C E L F . W . I

- Involved in a l l of the integrat ions of the new systems for the VAS operat ions

- L inux and Solar is Server administrat ion/Operat ion (Red Hat 6 , Ubuntu, Debian) ,

- Bash Scr ipt ing

- Troubleshoot ing / Reverse / Engeener ing Debugging

- Er icsson EME ( IP GSM Gateway) , MMS, SMS, HSP, SMPP protocol , USSD, Diameter protocol , Voicemai l

solut ions , SMS Welcome

A p r i l 2 0 1 1 - A u g u s t 2 0 1 3

V A L U E A D D E D S E R V I C E T E C H N I C I A N @ V I D É O T R O N

- Subject Matter Expert on Videotron’s Value Added Services

- P laned, managed, integrated and operat ional ized Value Added Services (VAS) products

- Eased the introduct ion of the new features whi le making sure to not a l terate the customer exper ience

- Led the MOP reviews with the vendors before any changes on the systems

- R isk management

- Tra ined of a l l the members of the team on the protocols , systems to operate and handle issues

- Improved processes in order to reduce costs and better the work

- Developed, implemented and managed tools and long term solut ions/workarounds

- Market ing and R&D’s pre�ered contact for the operat ions

- Directed workshops invloving tranversals teams to ident i fy / correct “ large scaled” issues

- Mobi le-Video streaming infrastructures (TV-Mobi le/Web-TV) : HLS, RTP, RTCP, H.264, RTMP, HLS,

A u g u s t 2 0 1 3 - T o d a y

S Y S T E M & A P P L I C A T I O N A N A L Y S T ( V A S ) @ V I D É O T R O N

W O R K E X P E R I E N C E

A N A L Y T I C A L

C O D I N G

S Y S T E M A D M I N I S T R A T I O N

S K I L L S

C O M M U N I C A T I O N

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j o a n a n . m p o @ g m a i l . c o m

6 0 A v e n u e d e s P i n s O u e s t ,

M o n t r e a l , Q U E B E C - C A N A D A

+ 1 ( 5 1 4 ) - 5 0 3 - 5 3 1 9

C O N T A C T

F r e n c h S y s t e m & A p p l i c a t i o n A n a l y s t

7 + y e a r s e x p r i e n c e i n t h e T e l e c o m m & I T S y s t e m s

P R O F I L E

S Y S T E M & A P P L I C A T I O N A N A L Y S T

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