jimmy's resume
TRANSCRIPT
JIMMY FERNANDEZ165 Prospect Street, Englewood, New Jersey 07613 Cell 201-290-5897 • [email protected]
Desktop Support TechnicianTalented support professional with a comprehensive background in providing client solutions
Technically sophisticated Desktop Support professional with a diverse background in providing quality and sustainable solutions to a wide ranging and diverse group of clients. Broad knowledge and familiarity in providing support on multiple PC and Mobile platforms, along with functionality and expertise in numerous software and testing environments. Leverage strong critical thinking and troubleshooting skills to swiftly and proactively resolve the most complex issues. Talented trainer and project leader who is also bilingual in English and Spanish.
Servers & Databases / Mobile Device Platforms / Active Directories Workstations / LAN and VPN / Wireless Networking
Technical Proficiencies
Platforms: Windows 7 & 8, Blackberry Enterprise, iOS, Android
Tools: SQL Server and Customer Database, LANDesk Deployment
Other: Microsoft Office, Iconfigure and Administration of SQL, Hardware Backup, CrashPlan and Safeboot, Video Conferencing, Wireless Network Management, Level II MacAfee Support
PROFESSIONAL EXPERIENCE Marsh & McClennan Companies, New York, New YorkLocal Technology Coordinator (9/2000 – Present)Technical Scope: Microsoft Word and Excel, Lotus Notes, Join.Me, DameWare Remote, McAfee
ePolicy Orchestrator, Quest One ActiveRoles Console, Service Desk Manager, Beyond Compare 3, Blackberry Administration Service, LanDesk Management Suite Web Console, MobileIron Admin Portal, Taptera, Good Mobile Control, CrashPlan, PROe for Enterprise
Provide leadership and support within an organization with over 50,000 Worldwide Employees for reported incidents via ticket or personal contact, collaborating with entire IT Team and providing guidance and assistance in resolving day-to-day and more complex issues. Coordinate and facilitate conferencing solutions, scheduling and providing business solutions. Key Achievements:
Consistently among company leaders in successful resolution of incident tickets. Provide project leadership on software applications, hardware, systems issues and
development of sustainable data solutions. Repair and refurbish equipment to delay the need for purchase of replacements. Lead initiatives to develop and present reports to detail key performance metrics, including
stock, project data, company-owned equipment and various other assets. Develop and facilitate new hire training and onboarding programs.
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JIMMY FERNANDEZPAGE TWO
Inacom Corporation, New York, New York Desktop Support Technician (5/1998 – 9/2000)Technical Scope: Novell, Windows 95, Windows 98, Lotus Notes, Microsoft Office ApplicationsGained significant experience supporting various software and hardware environments while developing renowned troubleshooting abilities. Provided timely and effective support by phone, email and in person to assist team members, clients and other stakeholders with small and large projects, ensuring hardware and software were functioning in an optimal manner. Key Achievements:
Skillfully repaired and refreshed hardware, resolved warranty issues and organized and facilitated movement of equipment.
Continually updated antivirus software to strengthen security posture and support optimal system performance.
Created and updated logs for deliveries, loaned equipment, vendors and supplies.
EDUCATION AND TRAINING
Associates Degree in Business CommunicationBergen Community College, Paramus, New Jersey
Technical CertificationsNetwork Certified Technician, Alpha Train, Union, New Jersey
Computer Certified Technician, Computer Learning center, Paramus, New Jersey