Jeremy Kane Beyond 2010 Presentation

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Jeremy Kane Beyond 2010 Presentation panellist.

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<ul><li> 1. Smart Technology for Smart People <br />Jeremy Kane<br />Assistant Director Business Systems<br />Great Places Housing Group<br />www.greatplaces.org.uk<br />jeremy.kane@greatplaces.org.uk<br /></li></ul> <p> 2. Extracare Schemes<br /> 3. What is Extracare? <br />Its Housing first people having their own self-contained apartments<br />Extracare Housing is accommodating people who would otherwise be frequent uses of acute health services<br />Extracare consumers are older people being offered independent living with other services on hand if &amp; when they need them <br /> 4. So what can Extracare Customers look like?<br /> 5. better looking in Blackpool though <br /> 6. How many schemes are Great Places building? <br />Tulloch Court Blackpool opened June 2010 <br />Elk View Blackpool opened August 2010 <br />North Manchester Scheme scheduled to open in February 2011 <br />Stoke Scheme site available, planning permission obtained and scheduled to open 2012?<br /> 7. Why be technology smart in a hard to reach/digitally excluded customer base ? <br />Great Places are new into the Extracare market and wanted to make a difference<br />To provide excellent services and for the business model to stack up smart technology needed to be embedded into the schemes<br />To design a model that we could role out to all our Extracare schemes scalable<br />People are smart irrespective of their age and have vast knowledge and experience <br /> 8. Controlled Secure Access throughout the building <br />Using Video Call Entry System<br />See who is visiting you on your TV and let them in<br />No Door keys fobs used to control your access throughout the building<br /> 9. WiFi throughout the Extracare schemes &amp; at an affordable cost <br /> 10. Touch PC Screen Information and Whats On-Guide<br /> 11. Smart people designing their own content <br /> 12. and this is what it can look like<br /> 13. a word from Peter<br /> 14. What has the uptake been like?<br />The 2 Extracare schemes that have recently opened uptake has been excellent<br />Most residents have taken a Sky+ package so have access to Looking Local Application in their own apartments<br />20 % plus also hooked into the wifi and have their own laptops<br /> 15. Are customers more satisfied?<br />Satisfaction is extremely high with their new homes and all of the technology available but relatively early still<br />There has not been rejection of the technologies through indirect methods reporting failure, breakages, etc<br />Customers have told us where the wifi signal has needed to be boosted!<br /> 16. What is the impact on inclusion?<br />By embedding smart technology into the fabric of the building this has helped acceptance<br />Residents making their own videos of Whats on and events <br />Breaking down fear factors but also use an organic approach <br />Make the technology fun <br /> 17. How can we make access more mobile and does it deliver better service for less?<br />The Looking Local PC Touch Screen application is available in the residents own apartment as well as public areas<br />Many of the residents are not that mobile but have access to all the services that they want<br />Let your customers not only help you design applications but build them as well<br /> 18. Let me share some learning with you<br />Mr G. Reaper is a resident at one of our Extracare Schemes in Blackpool <br />Apparently you can only change your last name 3 times using deed poll. Unfortunately he only foundthis out after his 3rd name change! <br /></p>