Jennifer Townsend Denver Metro CO 720-352-6600 Dribblerella@hotmail.com

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL

Experienced and highly motivated administrative assistant committed to deliver outstanding customer service. Demonstrated ability to perform under high pressure and meet deadlines. A natural extrovert with a contagious cheerful and up-beat disposition. Great interest in customer satisfaction and enjoys working with a team.

Superior organizational skills Meticulous attention to detail

Always safety conscious Unfailing honesty

Excellent multi-tasking skills Effectively work under stress

Motivated and quick learner Consistently flexible

Articulate Solid interpersonal and communication skills

PROFESSIONAL EXPERIENCE

Full-Time Private Nanny SharePrivate Business March 2009 – January 2016

Maintained excellent communication between parents and accommodate varying parenting styles Developed close relationships with children and families Commitment to providing a loving and safe environment for children to learn through creative play Kept detailed daily journal of activities Provided education for first-time mothers

Housekeeper / cleanerPrivate Business 2003 – Current

Thorough deep cleaning expertise Physically able and strong Self directed time management skills

Personal Care ProviderPersonal Touch Senior Services September 2009 – May 2015

Organized and accomplished daily activities in a timely manner Documented and reported daily activities and responsibilities Assisted with activities of daily living, prepared and served modified diet Provided housekeeping and shopping; entrusted with client’s credit card

Administrative Support – International Travel ClinicTri-County Health Department July 2000 – January 2009

Scheduled appointments and created appointment profiles Worked with a team to improve the scheduling process Understanding of medical terminology and answered general medical questions Excellent computer and Microsoft Office skills Effectively trained and supervised new employees in clinic operations and Insight computer system Maintained accurate data input Received “You Peaked” awards for service above and beyond

SKILLS

Microsoft Word, Power Point, Excel, Outlook Internet research Multi-Line phone system

EDUCATION

Brigham Young University – Idaho January 2013 – Current General studies

Community College of Denver August 2000 – December 2008 Nursing ADN (Associate Degree Nursing) INTERESTS

Cycling – 15 years participant in annual 150 mile charity bike ride supporting Multiple SclerosisCub Scout Den Leader – Boy Scouts of AmericaBoot camp workout enthusiast – Camp Gladiator