Jennifer Jordan1 Richmond Hill, Cork City.

Tel: 0894780348Email: jenannjordan@hotmail.com

Profile: A hard working graduate with great communication, analytic and leadership skills and a friendly, enthusiastic and professional approach to work. I enjoy a challenge and learning new things. A team player with strong abilities show initiative.

Work Experience:

April 6th 2015- Present Voxpro, Mahon Building, Cork

Position: Airbnb German Customer Experience Specialist (Trip)

Duties:

Answering calls and emails for both German and English speaking customers.

Mediating between hosts and guests and helping with their reservations (including rebooking assistance when a cancellation happened).

Helping users before, during and after their trip to ensure they had the best experience.

Organizing payouts to hosts and payments from guests, including refunds.

Providing an in-depth knowledge of the product and Terms of Services to help customers and educating them when they violate the Terms of Service.

(21st July 2014- April 3rd 2015) Voxpro, Mahon Building, Cork

Position: Airbnb German Customer Experience Specialist (Non-Trip)

Duties:

Answering calls and emails for both German and English speaking customers.

Mediating between hosts and guests and helping with their profile verifications.

Helping users setting up their account and maintaining their listings.

Providing an in-depth knowledge of the product and Terms of Services to help customers.

Escalating cases to the relevant specialist teams when needed.

8th May 2014- 18th July 2014 SouthWestern, Little Island, Cork.

Position: German Call Center Representative for Car Trawler (Temporary Contract)

Duties:

Answered the phone for German speaking customers. Answered customer’s questions, made reservations and amendments to current bookings.

Helped Customers with questions about Allianz Insurance, which we provided for car rentals.

Mediated between the customer and the car rental agents when there was a problem.

Dealt with customer’s complaints and queries through emails as well as by phone.

Education:

2012-2014 University College CorkBachelor of Arts Degree (Major

Hons)

German (Major): Applied Psychology

2011-2012 National University of Ireland MaynoothBachelors of Arts Degree (Hons)

German: Sociology: Psychology

Key Skills:

CEFR level of German is C1, from speaking German for 10 years IT literate with strong Photoshop skills. Able to use CRM programmes, Lantern and KOIOS system. Capable of helping calm down customers and finding a resolution to problems quickly

and efficiently which suits everyone. Strong investigative and research skills

Interests/Achievements:

Sports: I enjoy swimming and going to the gym. I used to play badminton non-competitively in secondary school.

Societies: Member of UCC’s German Society, UCC Environmental Society, and was PRO of NUIM Psychology Society.

Personal Interests: I enjoy reading, playing board games, cooking and baking. Achievements: Won an iPad 2 from NUI Maynooth School of Business for a

marketing campaign idea, which promoted their post-graduate courses. Received the iPad from Bill Cullen. Completed the Great Limerick Run in 2012.

References available on request.