JOB DESCRIPTIONRole title: Senior RAN Support Engineer – Test Facility Version No: 1.0

Reports to: Senior Manager – Test Facility Function: NSDD

GGS: 12 Location: Borehamwood & Bristol

Organisation structure & department profile:

The Test Facility within NSDD is providing our customers with the best mobile telecoms Network Test Facility in the UK, enabling research, development, testing and integration of world class solutions, on best in class environments.

Role purpose:

Accountable for the technical build and support of the NSDD Test Facility and working to ensure the timely availability of robust and proven test environments, building towards a defined standard and ensuring appropriate connectivity between systems both internally and externally, applying appropriate security.

Key Responsibilities & Accountabilities:

(In priority order)

Accountable for the completion of build, support or investigation of problems using department instructions, tools and process as a guide.

Maintaining SLA’s where practical and in the event that an SLA is not met, working to achieve the earliest resolution.

Identify technical solutions which will avoid repeated raising of work packages for similar problems, plan the potential implementation, assess the impact and make the agreed changes.

Provide technical support to a specific technology area, understanding how it impacts on other areas within the Test Facility and ensure that the knowledge accrued is documented, guiding and training other staff in their area of expertise.

Develop additional areas of knowledge and expertise to widen the overall Test Facility understanding and how all technical components work together, being recognised as a technical expert in multiple areas.

Define the proactive work required in order to maintain the test estate in order that it is usable by the wider integration, test and development communities driving improvements in the team’s working and technical methods.

Work using local processes as a guide and implement changes in order to improve the process. Represent the team as an owner of the process.

Responsible to abide by and maintain company Health and Safety policy.

Key Challenges:

(in priority order)

Provision of a robust environment in a timely manner. Improving the Test Facility by strategic planning and implementation. Driving efficiency in the working practices of the entire team. Influencing Management in order to improve the facility Working with multiple technologies and resolving complex issues over themManages people? noIf yes, direct or virtual (project)? direct / virtual / bothResponsible for:allocation of work (task based)setting direction (objective based)performance managementrecruitment (technical support)absence management

yesnonoyesno

No of direct reports: 0

People Management:

Overall team size (headcount): 4 - 6People Management comments: May be required to lead on technical subject matters.

Cost centre manager noOPEX responsibility £ indirectCAPEX responsibility £ indirect

Financial:

P&L responsibility £ indirectFinancial Impact comments:

Key Relationships:

(level, nature & purpose)

within own function: Other members of the Build and Support Community in order to further their own

knowledge and assist with work coming into the department. Environment Engineers in order to help plan and prepare environments for project and

programme utilisation.

across other function: With the wider NSDD at all levels, assisting with project delivery and providing

technical support during the supply and maintenance of environments. With Network Services operations in order to build and maintain the stable network. Peer relationships with development, design and operation departments in order to

obtain assistance with problem resolution and build an extended support network.

external suppliers: Managing suppliers to drive resolution of issues raised via work packages through to

resolution. Guiding suppliers and influencing how they interface with other suppliers or with other

network components.external customers: XxOther key relationship comments:

EE valuesBe BoldBe ClearBe Brilliant

professional / technical

must have:

Very good relevant industry knowledge of RAN (2G, 3G, and 4G)

Good breadth of knowledge of other technical areas of work; e.g. Core, IP or VASI, Network Support, Facility Services.

Able to describe the key elements of a mobile network and understand how the components function and interact.

Understand the detail of how a call is made and received over the network and the systems it touches en route.

Good knowledge of the Testing and Project Life-cycles. Significant experience of Operation & Maintenance, and use

of monitoring/call trace systems for troubleshooting. An ability to understand and assimilate technical jargon. Able to interpret and implement complex architecture

designs within test and proof of concept networks. Technical experience implementing connectivity between

RAN and CN systems, for rapid re-parenting. Technical experience with internet routing and architecture

to support IP Transport connectivity on Cisco, Huawei, & Juniper networks.

An very good knowledge is required in the operation of the RAN systems (BSC/BTS, RNC/NodeB, eNodeB, and associated OSS systems, and an overall general knowledge of IT & Networks.

Ability to influence network designs. Engineering, Science or IT based degree or equivalent

experience

nice to have: Member of relevant professional bodybusiness / contextinternal company knowledge (policies; procedures; strategies); industry background; knowledge of external market

must have: Xx

Critical Knowledge & Experience (non time related):

nice to have: Xx

Skills and knowledge: Skills and knowledge required for recruitment purposes should be recorded here. Please

select from the list below (also available on the Resourcing intranet site) Knowing the Commercials Planning & Organising Creating the Strategy Working Collaboratively Leading our People Coaching & Developing Influencing & Persuading Delivery of Results Leading & Implementing Change Focusing on the Customer

Any other comments:

Required to travel as team is based over multiple locations.UK based with occasional need to travel to international locations, depending on requirement.This role forms part of the Network Services community and as such will be expected to inspire and encourage the whole community by demonstrating trust, mutual dependency, support and co-operation.