jayadev ad resume -2017

JAYADEV ANTHIAT DEVARAJAN

Summary An enthusiastic, ambitious and professional individual who has a proven track record of achieving results in highly competitive environments. A true professional who is driven to hunt for new business, and is mentally resilient enough to be able to push past rejection to achieve results. A talented team player who can enhance the performance of any business by using his energy, drive and commitment to succeed to build outstanding relationships with customers and drive overall revenue growth. Right now looking for a suitable position with a company that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities.

Negotiator – able to find common ground; wins while preserving relationships; can be both assertive and diplomatic Decision Maker - uses sound judgement to provide an accurate and prompt solution or course of action Communicator - proactively conveys a clear, convincing and timely message; possess strong verbal, written and presentation skills Results Driven - achievement-orientated; achieves and exceeds goals; pushes self and others for results Networked - possesses a multitude of contacts, acquaintances and resources; is popular and connected to newly released and vital information Customer Focused - Passionate about delivering excellent customer experiences. Aware of customer needs;makes decisions with customer in mind; builds strong customer relationships Analytical - Logical, systematic and methodical in working through a plan or problem; provides solid research on which to base decisions; establishes process for workflow Versatile - Adjusts effectively to new work demands, processes, structures, and cultures Quality Conscious - Delivers accuracy and precision in work products; mindful of technical requirements,rules and standards Innovative - Generates new ideas and solutions from self and others

+971527550955 [email protected]

#203,Wide Range Hotel Building,Karama,Dubai

A MID-LEVEL PROFESSIONAL WITH 10 YEARS OF EXPERIENCE IN CUSTOMER SERVICE,COLLECTIONS,MARKET RESEARCH & SALES.


Corporate Consultant (Collections) | DU Telecom at Sutherland Global Services February 2016 - Present

Working as a Collections Corporate Consultant for a leading telecom operator in UAE.

Use various negotiation & resolution techniques to achieve revenue targets. Evaluate the debtor’s financial circumstances and arrange an appropriate payment agreement. Evaluate the debtor’s ability and intent to pay and effectively monitor agreements made to ensure they are honored by the debtor. Demonstrate strong telephone skills while answering queries as efficiently as possible. Be firm but fair when dealing with debtors/customers over the phone. Remain professional at all times when dealing with difficult debtors/customers. Use appropriate methods to persuade debtors to pay.Manage the call and the conversation at all times. Send legal & pre legal notice to defaulters.

Group Lead | Etisalat at Mabeaat LLC August 2014 - January 2016 (1 year 6 months)

Worked as a Group lead & Relationship officer

Deliver Sales as per Targets Sell & Up sell communication products to corporate and consumers clients (Handset,Landline,Broadband &PRI) Handle & Support a team of 8 Sales executives. Achieve Individual and Group sales target simultaneously. Building prospect database and funnel creation Mapping of accounts and sales planning Work with the principal to ensure closure of sales as per Business Plan Build relationships with the Accounts (Customers) and sell Enterprise solutions

971527550955 [email protected]


Sr Process Associate | Citigroup at Tata Consultancy ServicesJune 2010 - August 2014 (4 years 3 months)

Worked as Process Analyst & Financial Advisor Clients : Citigroup , Commercial Bank of Qatar

Collections Recovery process. Handling letter queries.Working out Arrangements on defaulted accounts. Handling Bankruptcy and deceased cases. Referring Litigation accounts to the concern teams and respond back to customers. Queue movements for charged off cases. Handling debt sale customers and referring them to agencies. Offer advice or refer customers to debt counselors Send statements of delinquencies to credit bureau. Initiate repossession proceedings or hand over account to law practice that specializes in debt collection. Purge records if debt has been satisfied. Report satisfied debts to credit bureaus. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Client :Nielsen Company

Meeting and liaising with clients to negotiate and agree research projects; Conduct Market research survey for the new products which are yet to be released in the market Formulating a plan or proposal and presenting it to the client or senior management; Assign survey questions to appropriate groups Analyse the report and advise appropriate action to the client on the promised date. Conducting qualitative or quantitative surveys, which may involve field, interview or focus group assessments


Senior Customer Service Executive | DHL UK at Sutherland Global Services October 2006 - February 2010 (3 years 5 months)

Clients : Intuit INC & DHL UK

Worked as a customer service executive and had the opportunity to explore different support roles like Call Audit,Subject Matter Expert,Trainer & Team management.

Handling Outbound calls (Collection) Inbound call (Customer services) Monitoring calls Handling Supervisor call Conducting team meet and team hurdles Informing major updates to the team agents Retaining our Customers Handling Inbound calls ( B2B & B2C) Handling holding accounts Conducting refresher training for the non-performers

Education

National council for vocational training

Draughtsman Civil, Civil Drafting and Civil Engineering CAD/CADD, 2002 - 2004

Grade: A

Nationality : Indian

Age: 31

Marital Status:Married

Languages Known : English,Tamil,Malayalam &Hindi

971527550955 [email protected]


Certifications

Certification in UK Banking

Certification in FMEA & RCA

Debt Management

Payment Cards & Collections

Foundation certification in Telecom

Recommendations

"Jayadev is great leader to guide the team and best problem solver ,"

— Thasthakeer Meerasahib, Sals Officer,Etisalat

"Jayadev is a proactive and tireless contributor who would make a great addition to any team. Jayadev

impressed all of us by his amazing skills to ace the training and handle the project within a short span of

time. Jayadev completed his assignments on time with utmost quality and never failed to add a creative touch

when appropriate. I would highly recommend him for any position, as he naturally rises to the occasion when

presented with something he is passionate about."

— Karthick Panchatcharam, Business Process Lead, Tata

"Very dedicated and gave best results in the company and best in solving complicated customer issues "

— Joel Anderson, Sr customer service executive, Sutherland

jayadev ad resume -2017

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