Janmitra Samadhan Kendra

Akash Tripathi , Collector Indore

Janmitra Samadhan Kendra

Janmitra The concept

• Re-engineering G2C service delivery process - Decentralizing governmental interface

- Process rationalization to compress service delivery time limits

• Ensuring on-field effectiveness of key field functionaries

- Ascertaining timely, regular on-field presence of key field level functionaries in various departments

- Monitoring and evaluation of on-field activity

Piloting Janmitra • Remote , dacoit

infested and backward development block Barai selected for the pilot.

• 12 Centers , each covering an average of 5 panchayats identified in pilot phase.

• Phased scale up by April, 2010 – 48 Centers in the four blocks now In operation.

Three folds innovations in Janmitra

• Innovations in attendance monitoring of field level functionaries

• Innovations in service delivery

• Innovations in MIS based data entry under NREGS at the Janmitra Kendra

Janmitra Attendance monitooring modules

• Daily/twice/thrice a week attendance reporting of field functionaries of 13 departments at the Janmitra centres within their territorial jurisdiction

• Biometric FingerprintIdentification Technology usedfor the module

In-house interfacing software development by NIC Gwalior .

Janmitra Attendance monitoring modules

• Periodic compilation of summary reports of attendance – used to affect salary cuts for absence/delay

• An average of 50 field workers of 13

departments reporting daily at each Janmitra center

• Attendance schedules drawn up for every field employee in 13 departments in the district and tested OK

Janmitra Service delivery module • A total of 72 services in 13 departments ; apart from

NREGS’ sub-schemes identified for delivery• Services selected to be provided by authorized field

functionaries visiting the centers.• In house software developed by NIC , Gwalior • Expanded basket of services delivered at the Gram

Panchayat level• Opportunity cost (loss of day’s wages in travelling to

the district headquarters) saved• Services decided in consultation with PRI

representatives and HODs

Janmitra The concept

• Combination of Offline and Online System

• Dual System of OIC and Operator

• Dual System vs Other Models

Janmitra Concept contd..

Janmitra concept contd.

Decentralised mis data entry mnregs

• Sub block level MIS data entry under NREGS - first time in the state

• Point of data collection closer to the point of generation

- Saves time and cost

• Sub block module in NREGS’ software operationalized with NIC Delhi’s assistance .

• Adds to the financial viability of the centre.

JANMITRA TECHNOLOGY ISSUES

• Challenges : Current power situation in villages – 5-6 hours of supply usually at night; very poor network availability in villages.

• Targets : Ensuring an uninterrupted 8 hour power solution in the working hours ; networking of the centers inter-se and with the block/district hqs.

• Sine wave inverters with parallel batteries ( 750kVA), an extra battery for back up with the laptop and Dot Matrix Printers used.

JANMITRA TECHNOLOGY ISSUES

• Dot Matrix Printers along with sine wave inverters make the power solution low cost, extremely reliable, making the centers function even in days of Zero supply for two consecutive days.

• Internet Connectivity still a challenge- broadband links operational only in 10 centers; rest 37 still using NIC cards.

• AMC for maintenance of Hardware

JANMITRA• Real time data transmission from the centers

using a mix of broadband and data cards• Web based online module for tracking and

monitoring by the Collector/Departmental Heads.• Extensive training of Centre Coordinators as well

as computer operators• IEC for awareness generation

JANMITRA PROGRESS and Achievements

•Testing for Block level pilot commenced in June 2009; pilot operationalized in September 2009 and scaled up to district level in April 2010.• 48 centers set up across rural Gwalior. 26 Centers are running in urban areas•More than 13 lacs applications are received till May 2014–. out of these i.e.98%. have been disposed off

– Disposal rate maintained over 98% throughout.– 95.50% applications disposed within the time

limits

JANMITRA MONTH WISE PROGRESS 2014

BIOMATRIC CAPTURE AT ARON CENTER

Janmitra Comparative Servive delivery time

Comperative Delivery Time for Domicile, Income Certificate, BPL Certificate, Social Security Pension

0

5

10

15

20

25

30

35

Citizen Charter Janmitra Time Limit Actual Dilivery Time

No

. o

f D

ays Domicile

Income Certificate

BPL Certificate

Pension

Serivce delivery time for some of the services Domicile , Income Certificate , BPL certificate , Social Security Pension etc

Janmitra Performance at a Glance

Number of Janmitra Centers 48

Number of Services Offered 75

Area Covered Entire District Gwalior

Population benefitted 9.57 Lacks

Number of Developments Blocks covered

4 Four

Application Received 381019

Application Disposed off 387753 -- 98.88 %

Application Disposed of f with in Time Limit

366419 - 96.16 %

Number of Employee giving BIO MATRIC attendance

3415

Janmitra IIITM STUDY FACTORS CONTRIBUTING PROJECT SUCCESS

IIITM conducted and independent survey . Survey report is available Janmitra website

Janmitra IIITM STUDY FACTORS CONTRIBUTING PROJECT SUCCESS

Janmitra national e governance award local governance

Accolades for JanMitra

• Chief Minister Excellence award• SKOCH ICT for India award 201o • CSI Nilihent Best E-District Initiative 2010 • MAP IT Best E-Governed district award 2010.• Stockhome Challange finalist in 2011 .• Manthan south asia award finalist 2011 .• MAP IT Awards in the category “IT for Masses”• Times of India Social Impact Award 2012• Dainik Bhaskar India Pride Award

• Widely appreciated by Media , Hon’ble MP & MLAs and local

body representatives .

MEDIA ACCOLADES JANMITRA CONCEPT INDIA TODAY

Janmitra on Youtube

• Youtube URL for Janmitra Documentary

http://www.youtube.com/watch?v=6lEGXSc9oHI

http://www.youtube.com/watch?v=H8p8VQes9ts

JanMitra – The Road Ahead

• Sustainability

• Public Service Delivery Scenario

• Replicability

JANMITRA SAMADHAN KENDRA

•THANK YOU