Janis Rozenblats: Discovering the Customer Journey

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Post on 25-Jul-2015

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<ul><li><p>Discovering the Customer Journey</p><p>Janis RozenblatsFounder / CEOMailigen.com</p></li><li><p>UX? </p></li><li><p>UX? </p><p>human-computer-human</p></li><li><p>UX source: acclaimimages.com </p></li><li><p>businessneeds</p><p>userneeds UX</p></li><li><p>Found on Google </p></li><li><p>Visited Website </p></li><li><p>Viewed Pricing </p></li><li><p>Signed Up </p></li><li><p>onboarding source: acclaimimages.com </p></li><li><p>Ac;vated </p></li><li><p>Created a List </p></li><li><p>Sent a Campaign </p></li><li><p>Saw Reports </p></li><li><p>easy? source: acclaimimages.com </p></li><li><p>NPS invite Trello Desk VotingNPS survey</p><p>Engaged Clients Customer Interviews</p><p>Persona Validation through Interviews</p></li><li><p> Customer Journey Mapping</p></li><li><p> Customer Journey Optimization</p></li><li><p>jobs done! source: outsideonline.com </p></li><li><p>business needs? source: outsideonline.com </p></li><li><p> Lifecycle Email Strategy </p></li><li><p> Lifecycle Email Strategy </p></li><li><p>support source: acclaimimages.com </p></li><li><p>Be always available </p></li><li><p>support! source: mailigen J </p></li><li><p> 320 pages of brain food</p></li><li><p>Designing UX is influencing someone by designing something </p><p>for them. </p><p>I believe </p></li><li><p>Thoughts, ideas, questions...</p><p>Janis Rozenblats</p><p>cell: +371 29652066email: janis@mailigen.com</p></li></ul>