jani-king commercial cleaning healthcare services cd0612-0107 · jani-king commercial cleaning...

Jani-King Commercial Cleaning Healthcare Services

Presentation Overview

A. Company Profile

B. Jani-King Advantages

C. Management Structure

D. Personnel

E. Training

F. Implementation

G. Quality Control

H. Safety

I. Risk Management

J. Equipment/Chemicals

K. Uniforms

L. Cleaning Schedule

M. Strategic Alliances


Company Profile

• Jani-King is a leading international organization, which markets environmental services and commercial cleaning franchises.

• Jani-King franchisees provide professional environmental services to healthcare organizations on a contract basis.

• Franchisees operate within a support area serviced by a Jani-King regional support office.


Company Profile

• Over 40 years of leadership in the cleaning industry

• Rated #1 commercial cleaning franchisor

• Over 10,000 franchisees worldwide

• Corporate headquarters in Dallas, Texas

• More than 8,000 Healthcare clients

• Over 120 regional offices in 13 countries


Recent Awards

• Association for the Healthcare Environmental (AHE) Award for outstanding leadership and support to the profession of Environmental Services.

• Newell Rubbermaid Innovation Award for outstanding leadership.

• American Hospital Association Affiliate Member. The first franchise company and environmental services organization to be accepted as a Affiliate organization.


The Jani-King Advantage

• Jani-King provides a comprehensive environmental services program. We will customize a cleaning schedule to fit the specific needs of your organization. The following list gives you an idea of our many areas of expertise:

Hospital Environmental Services

Long-Term Care Environmental Services

Behavioral Health Facilities

Consultative/Management/ Training Services

Medical Office Buildings (MOB)

Outpatient Facilities

Dialysis Facilities


Corporate Structure

National Operations Support

Training & Education

National Accounts

Corporate Accounting

Research & Development

Franchise Accounting

Customer Relations

Graphic Design/PR

Management Information System

Sport/Venue Markets

Risk Management

Legal

Hospitality Healthcare Shipping


Jani-King Regional Office Structure

Franchising Division

- Sell Unit Franchises

Trained & Certified Local Franchise Owner

Marketing Division

- Initial Customers

- Future Growth

- Telemarketing

- Trained Sales Executives

- Unequalled Performance

Administrative Division

- Computerized Billing

- Customized Proposals

- 24hr Support

- Franchisee Reports

- Newsletters

Operations Division

- New Facility Orientation

- Ongoing Support & Training

- Quality Control

- Research

- Seminars

Customers


Organizational Structure Jani-King International, Inc.

Jani-King, Inc (A wholly owned subsidiary of Jani-King International, Inc.)

Jani-King Franchising, Inc. (A wholly owned subsidiary of Jani-King International, Inc.)

Alexandria Atlanta Augusta Austin Baltimore Baton Rouge Birmingham Charleston Charlotte Chattanooga Chicago Cincinnati Cleveland Columbia Columbus Dallas Dayton Eugene/Salem Greensboro Greenville/ Spartanburg

Omaha Orlando Pensacola Phoenix Portland Raleigh/Durham Reno Rhode Island Richmond Roanoke/Lynchburg S.E. Mississippi Salt Lake City San Antonio Savannah Seattle Shreveport Springfield Tampa Bay Tri-Cities Tucson Wichita

Hampton Roads Hawaii Houston Huntsville Indianapolis Jackson Jacksonville Kansas City Knoxville Lafayette/ Lake Charles Lexington Little Rock Louisville Madison Memphis Milwaukee Mobile Montgomery Myrtle Beach New Orleans Nashville

U.S. MASTER REGIONS

INTERNATIONAL MASTER REGIONS

Australia (7) Bahrain (1) Belgium (1) Canada (13)

France (1) Great Britain (1) Mexico (2) New Zealand (4)

Portugal (1) Taiwan (1) Toronto/ Windsor (2)

CORPORATE REGIONS Domestic: Albuquerque Boston Buffalo Denver Detroit Hartford Las Vegas Los Angeles/Colton Miami Minneapolis New Jersey

New York Oklahoma City Philadelphia Pittsburgh Sacramento San Diego San Francisco/ Oakland St. Louis Tulsa Washington, D.C.

International: Brazil


Domestic Regions


• Jani-King recruits employees through all available sources

• Primary sources

Current facility employees Newspaper advertisements Referrals Employment website (Monster.com, AHE, etc.)

• Background checks and Drug UA’s

All criminal checks are performed by a 3rd party agency. All employees have Drug UA’s performed by outside agencies.

• References are always checked and I-9 status is verified with appropriate documents (SS#, drivers license, etc.).

• Jani-King understands the Human Resource requirements of The Joint Commission, CMS and other accredited organizations to provide service to your facility.

Personnel


Personnel

• Franchisees and their employees are trained to meet the cleaning and disinfecting standards as outlined by Federal law, OSHA, The Joint Commission and other accrediting organizations.

• Jani-King partners with our clients to assist them in meeting their Small/Disadvantaged and Women/ Minority owned business enterprise initiatives.

• Initiatives are often accomplished by assigning franchise owners to service the account and/or purchasing janitorial supplies from a company having the necessary designations.


Compliance

Requirement Standard

Background Checks TJC, AAAHC and CMS

Drug Screens TJC, AAAHC and CMS

Hepatitis B Vaccine CFR 1910.130

TB Skin Test TJC, AAAHC and CMS

Flu Vaccine TJC, AAAHC and CMS

Training TJC, AAAHC and CMS

Approved Chemicals TJC, AAAHC and CMS


Training DVD’s/Computer Based Training

• Jani-King Training DVD Library

• Theory Of Infectious Cleaning

• Standard Precautions in the Healthcare Setting

• Cleaning and Disinfecting Rest Room

• Cleaning & Disinfecting Exam Tables, Exam Chairs, Treatment Tables

• Carts, Closets, Equipment & Supplies

• Stripping & Finishing Hospital Floors

• High Speed Floor Maintenance Manual Methods

• Maintaining Carpet

• Environmental Services Rules of Conduct

• Daily Floor Maintenance

• Office Cleaning

• HIPAA


Healthcare Training


Environmental Services Training


Healthcare Certification


The 5 R’s of Cleaning

These 5 elements ensure proper front line protection from facility acquired infections.

Right Equipment 2

Right Staff 1

5 Right Training

Right Chemicals 4

Right Time 3


Emergency Preparedness Training


Infection Control and Services

• Standard, consistent cleaning & disinfecting practices are important in preventative approaches to managing patients with Multi-Drug Resistant Organisms and Disinfectant Resistant Organisms (MDROs).

• Providing cleaning and disinfecting assists in preventing cross-transmission of resistant microorganisms to patients, staff and visitors and to other surfaces that may come in contact with patients, staff or visitors.

• Training & education of Environmental Services staff on the management of MDRO cross-transmission is critical to reducing the possibility of further MDRO transmissions. Remember the basic rules of breaking the chain of infection and its application to MDRO management.


Implementation

• Jani-King is strategically and geographically positioned to best serve your most challenging requirements.

• Start-up will include:

Jani-King team of professionals

- Healthcare Division representative - Regional office support and management staff - Corporate/Master operations advisors

Franchisee guidance and corporate/master observation

- Detailed start-up schedule from 30 days out - Transitional adjustments - Effective communication - Around the clock support for both client and franchisee


Customer Services Standards

Dependability: Sell what we do

Reliability: Do what we sell

Excitability: Engage, enchant, and enthrall

Accountability: Truthfulness

Manageability: Resourcefulness


Quality Control

• Environmental service accounts are awarded to accomplished, qualified franchisees only.

• Franchise owners are trained to manage services by our Healthcare Division and possess extensive experience in providing environmental services in a Healthcare setting.

• Customized benchmarks and reports to track and meet Joint Commission standards.


Quality Control

• Jani-King supports a 3-tier communication process for ensuring customer satisfaction and complaint resolution.

• Complaints are handled immediately by the franchisee and overseen by the Healthcare Regional Operations Team.

• Corporate Healthcare Division Managers continually monitor performance levels.

• Jani-King’s services are rated through Joint Commission type inspections, both scheduled and unannounced (coordinated with the client), and through solicited reviews from our clients.


Quality Improvement

Top quality and service is maintained through:

• Quality assessments conducted by Project Manager.

• Plan-Do-Check-Act for resolution of discrepancies.

• Recourse is dependent upon the severity of the situation and does include penalties that will help rectify any problem.

• All quality assessments and subsequent actions are thoroughly documented.

• Performance standards are tracked by the Franchisee, local regional office and Jani-King’s Healthcare Division.

• Client satisfaction can be tracked on a per location basis.


Quality Reporting


Customized Quality Tracking Program


Quality Checks


Department Surveys - 12 month Summary

Q #1 Q #2 Q #3 Q #4

Jan. 4.29 4.71 4.71 4.43

Feb. 4.57 4.43 4.43 4.71

March 4.71 4.43 4.57 4.57

April 4.43 4.57 4.29 4.86

May 4.71 4.57 4.71 4.57

June 4.71 4.71 4.43 4.57

July 4.71 4.57 4.43 4.43

Aug. 4.50 4.67 4.33 4.67

Sept. 4.20 4.80 4.40 4.20

Oct. 4.86 4.57 4.29 4.29

Nov. 4.50 4.33 4.50 4.67

Dec. 4.71 4.43 4.71 4.71

Average 4.58 4.57 4.48 4.56

4.56

4.48

4.57

4.58

0 1 2 3 4 5

Score

Department Surveys - 12 Month Summary

Cleaning Satisfaction of Department? Cleaning Satisfaction of Hospital?

Consistency of EVS staff? Friendliness of EVS staff?

4.56

4.48

4.57

4.58

0 1 2 3 4 5

Score




Memorial Medical Center



Patient Surveys - May

Q #1 Q #2 Q #3 Q #4

5 5 4 5 5 5 4 5 5 4 5 5 5 4 4 5 5 5 5 5 5 5 5 4 5 4 5 4

Average 5.00 4.57 4.57 4.71

4.71

4.57

4.57

5.00

0 1 2 3 4 5

Score




4.71

4.57

4.57

5.00

0 1 2 3 4 5

Score





Department Surveys - 12 month Summary

Q #1 Q #2 Q #3 Q #4

Jan. 4.50 4.75 4.50 4.25

Feb. 4.40 4.40 4.20 4.80

March 4.67 4.33 4.33 4.50

April 4.29 4.71 4.71 4.57

May 5.00 4.57 4.57 4.71

June 4.63 4.75 4.63 4.63

July 4.67 4.67 4.50 4.83

Aug. 4.50 4.83 4.50 4.83

Sept. 4.57 4.86 4.57 4.86

Oct. 4.33 4.83 4.50 4.83

Nov. 4.50 4.83 4.50 4.83

Dec. 4.33 4.67 4.50 4.83

Average 4.53 4.68 4.50 4.71

4.71

4.50

4.68

4.53

0 1 2 3 4 5

Score




4.71

4.50

4.68

4.53

0 1 2 3 4 5

Score






Staff Name Director of EVS Date 12/9/2009 Time 2:00pm

Patient Room Room Number Yes No Patient Restroom Room Number Yes No

Doors and Frames √ Doors and Frames √

Thresholds √ Thresholds √

Vents/Lighting √ Vents/Lighting √

High Dusting √ High Dusting √

Low Dusting √ Low Dusting √

Walls √ Walls √

Glass √ Mirrors √

Trash Receptacles √ Trash Receptacles √

Furnishings √ Toilets √

Lockers √ Showers and Curtain √

Hard Floors √ Counters √

Corners/Edges √ Bright Work √

Phones √ Plumbing √

Consumables √ Edges/Corners √

Bed √ Hard Floors √

Bed Making √ Consumables √

Cubical Curtains √

Window Sills √

Scoring Points

Total Points Possible 34 Excellent 32-34

Deductions 1 Good 29-31

Score 33 Poor

28 &

Below

EVS Managers Signature

Patient Room Quality Inspection


Patient Room Quality Inspection - February

Doors and Frames 98 Thresholds 95

Vents/Lighting 99

High Dusting 99

Low Dusting 100

Walls 99

Glass 98

Trash Receptacles 100

Furnishings 99

Lockers 99

Hard Floors 95

Corners/Edges 100

Phones 97

Consumables 98

Bed 97

Bed Making 97

Cubical Curtains 99

Window Sills 100

Patient Room 98.28%

0 20 40 60 80 100

Score %

Patient Room Quality Inspection - February Doors and Frames

Thresholds

Vents/Lighting

High Dusting

Low Dusting

Walls

Glass

Trash Receptacles

Furnishings

Lockers

Hard Floors

Corners/Edges

Phones

Consumables

Bed

Bed Making

Cubical Curtains

Window Sills

0 20 40 60 80 100

Score %

Patient Room Quality Inspection - February

Doors and Frames

Thresholds

Vents/Lighting

High Dusting

Low Dusting

Walls

Glass

Trash Receptacles

Furnishings

Lockers

Hard Floors

Corners/Edges

Phones

Consumables

Bed

Bed Making

Cubical Curtains

Window Sills



Patient Room Quality Inspection - 12 Month Summary

January 95.4%

February 98.3%

March 96.3%

April 96.9%

May 96.3%

June 95.8%

July 97.8%

August 95.6%

September 96.4%

October 95.6%

November 91.9%

December 97.2%

Patient Room 12 Month Average

96.1%

0.0 20.0 40.0 60.0 80.0 100.0

Score %


January

February

March

April

May

June

July

August

September

October

November

December

0.0 20.0 40.0 60.0 80.0 100.0

Score %


January

February

March

April

May

June

July

August

September

October

November

December



Doors and Frames 99

Thresholds 95

Vents/Lighting 99

High Dusting 98

Low Dusting 98

Walls 95

Mirrors 97

Trash Receptacles 92

Toilets 94

Showers and Curtain 95

Counters 99

Bright Work 95

Plumbing 100

Edges/Corners 97

Hard Floors 95

Consumables 99

Patient Restroom 96.69%

0 20 40 60 80 100

Score %

Patient Restroom Quality Inspection - February Doors and Frames

Thresholds

Vents/Lighting

High Dusting

Low Dusting

Walls

Mirrors

Trash Receptacles

Toilets

Showers and Curtain

Counters

Bright Work

Plumbing

Edges/Corners

Hard Floors

Consumables

0 20 40 60 80 100

Score %

Patient Restroom Quality Inspection - February

Doors and Frames

Thresholds

Vents/Lighting

High Dusting

Low Dusting

Walls

Mirrors

Trash Receptacles

Toilets

Showers and Curtain

Counters

Bright Work

Plumbing

Edges/Corners

Hard Floors

Consumables



January 95.7 %

February 96.7 %

March 92.1 %

April 96.4 %

May 96.3 %

June 95.2 %

July 96.2 %

August 95.6 %

September 96.1 %

October 95.2 %

November 91.7 %

December 97.9 %

Patient Restroom 95.4% 12 Month

Average

0.0 20.0 40.0 60.0 80.0 100.0

Score %

Patient Restroom Quality Inspection - 12 Month Summary

January

February

March

April

May

June

July

August

September

October

November

December

0.0 20.0 40.0 60.0 80.0 100.0

Score %

Patient Restroom Quality Inspection - 12 Month Summary

January

February

March

April

May

June

July

August

September

October

November

December



Daily Scheduling and Forecasting

• EVS program is mapped out by scheduling:

Daily

Weekly

Monthly

Annual

Project work

• All task and procedures are documented in schedules or in project logs to ensure completion and compliance.


FACILITY

Task Codes MR - Floor Restoration SB - Scrub and Top Coat SR - Strip and Refinish CS - Carpet Shampoo CE - Carpet Extraction WW - Wall Washing

FU - Upholstery Cleaning BL - Blind Cleaning LF - Relamping / Lens Cleaning DR - Window Drapery Exchange CU - Cubical Curtain Exchange

CYCLE CLEANING LOG Page _____ of _____

Month: Room #

Week 1 Week 2 Week 3 Week 4 Week 5

Day of Month

Area / Task S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

Hours Used

Task Code

Initials

2003 Jani-King International, Inc. HES0103-00013

Daily Scheduling and Forecasting


Quality Improvement Results


Joint Commission, AAAHC and CMS

• The Jani-King Environmental Services program is designed with Joint Commission and quality standards in the forefront.

• Highlights from the Joint Commission tracking program:

Chemicals approved by Infection Control and EOC committee.

Employee cleaning schedules developed and posted.

Written procedures for all areas of cleaning Practitioner.

Procedures approved by the Infection Control Custom performance improvement program.


Joint Commission, AAAHC and CMS (cont)

• Highlights from the Joint Commission tracking program:

Monitoring results and reporting monthly.

The use of a quality inspection process.

Daily inspections.

MSDS program that tracks usage and exposure.

Project book that indicates the frequency of project cleaning and the completion of task.

Preventive maintenance inspection program that monitors and is documented.


• Jani- King Environmental Services will comply with the performance and quality requirements of the facility and its regulatory and accrediting bodies as provided in:

The conditions of participations established by:

- The Centers for Medicare and Medicaid

- The Accreditation manual for the Joint Commission Accreditation on Behavioral Health Organizations

Joint Commission, AAAHC and CMS (cont)


Safety

Jani-King Safety Program Objectives:

• Increase attention to on-the-job safety.

• Educate employee responsibility for safety.

• Stress the importance of attitude, common sense, & overall safety awareness.


Safety

Risk Reduction:

• Jani-King makes available equipment and processes that reduce risk and improve safety.

• Jani-King provides training relating to the proper use of personal protective equipment.

accident prevention

employee health and safety

• Jani-King provides numerous safety tools to ensure the safety of each Jani-King employee, franchise owner and patients.


Risk Management

• Jani-King has a comprehensive Risk Management program to provide the best insurance protection and safety precautions.

• Jani-King's Risk Management Program includes the following areas:

Insurance Loss Control Bonds

• Environmental Services Division maintains a risk management program specific to healthcare facilities which is over seen by a Board Certified Healthcare Safety Professional and a Board Certified Hazard Control Manager.

• Environmental Services Division has reviewed the HIPAA requirement, and from the review put into place specific guidelines for Jani-King EVS staff.

Certificates of Insurance Jani-King Healthcare Safety Manual


Staff Uniforms

• All employees of Jani-King, Franchisees and their employees are required to wear a full uniform with the Jani-King name or logo.

• Uniforms can be customized to meet any particular requirement a client may have.

http://www.janikingstore.com/Clog-Work-Shoes--Color-Navy_p_5-41.html


Managers Uniform

• All Jani-King Project Managers, Jani-King Franchisees and their managers are required to wear a uniform logo shirt or blouse.

• Uniforms can be customized to meet any particular requirement a client may have.


Partnerships


9T75 High Security Cart

Microfiber System


Microfiber System

• The wave of new microfiber product innovations is a clear indication that superior results require specialized tools.

• One particular weave of microfiber cloth is optimal for cleaning glass; another is the most effective tool for dusting.

• Dusting deserves further mention. The outright superiority of microfiber for the task of grabbing and holding minute dust particles creates impressive opportunities to improve cleaning and indoor environmental quality.

• Specialized dusting tools – flexible wands with extendable poles ensure that previously difficult-to-reach areas are accessible to effective cleaning.


Color Coded Disinfecting Process

Blue (Windows & Bright Work)

Green (Dusting)

Red (Disinfecting)

Yellow (Commodes and

Urinals)


Partnerships


3M™ Twist ‘n Fill Cleaning Chemical Management System


3M Program

25L 3M™ HB Quat Disinfectant Cleaner Concentrate 25L, Rinse-free, EPA-registered, hospital germicide for disinfecting and cleaning non-critical items. Kills hepatitis B virus (HBV), HIV, MRSA, VRE, Herpes Simplex I and II and other pathogens.

15L 3M™ Non-Acid Bathroom Cleaner w/Disinfectant Concentrate Daily-use, EPA registered, disinfectant bathroom cleaner for bowls, urinals, and other hard surfaces including ceramic tile, plastic, stainless steel, fiberglass, and marble.

1L 3M™ Glass Cleaner Concentrate Non-streaking cleaner for windows, glass and mirrors as well as stainless steel, chrome, aluminum, ceramic and plastic. Low flow for use in filling spray bottles.

8L 3M™ General Purpose Cleaner Concentrate High-performance, all-purpose cleaner. First choice for your everyday cleaning needs. For floors, walls and other non-porous surfaces. High flow for use in filling buckets.


Partnerships


Key Equipment

• Cleaning hard surfaces and fixtures is a snap with the multi-functional Reel Cleaner™. Designed as a touchless cleaning system, timely manual wipe-downs are a thing of the past.

• Put a hard, high-gloss shine on large-area floors in a hurry with the Whirlamatic VS20 or 20UHSB battery-powered burnishers.

• ("SWAP" for Sweep, Wash and Polish), the Adhancer maintains the cleanliness of the floors without degrading the gloss or clarity of the floor finish.


Key Equipment

• Whirlamatic 20 Ultra: A shroud confines burnishing dust under the base of the machine, where air movement blows the dust into a disposable collector bag. Area floors and surroundings are kept free of dust.

• Unique to the AquaMAX is its dual-purpose cleaning capability, interim and deep cleaning. For interim cleaning, use the low moisture mode. The low moisture mode sprays solution on the brush at a low g.p.m. This dampens the carpet and allows for quick dry times.

• The SelectSweep® is the ideal sweeper for limited space or congested areas. It is compact, versatile and easy to use, and goes where larger sweepers can not.


Strategic Alliances

jani-king commercial cleaning healthcare services cd0612-0107 · jani-king commercial cleaning...

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