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Robotized business services - Robotic Process Automation

Jan Hejtmanek

Ivo Gavenda

Copyright © 2015 Accenture. All rights reserved. 2

Accenture is the BPO pioneer

with more than 23 years’

experience, we know what makes

BPO relationships work. We are

the acknowledged market leader,

honored by organizations like

IAOP who has named us a top

Operations services provider for

ten years running.

150+Countries where

we support

client operations

23 Years

experience in

BPO /

Operations

45+Languages

supported

560+clients

71,000+ Operations

professionals

60+ Delivery

locations

Accenture is globally recognized for

Business Process Outsourcing (BPO) / Operations services

Copyright © 2015 Accenture. All rights reserved. 3

Business Outcomes Focused

Innovations

End-to-end Operations

service support

Operational Excellence

leader

Deep Industry Expertise

Global Reach and Scale

What differentiates Accenture?

The world’s leading organizations trust us to dramatically improve their business

performance and shareholder value.

4

Accenture Global Operations Delivery Network

Copyright © 2015 Accenture. All rights reserved.

5

50Operational

Excellence

Advisors

Centre of Excellence

HR BPO Finance & Accounting BPO Procurement BPO Industry Specific BPO

Operations Consulting

Professionals

Analytics

870BPO Professionals

14Years Experience

2 facilities in Prague

3000Improvement Ideas

Annually

204Clients

Prague Accenture Operations Delivery Center – Fact sheet

GEN 4

Certified

59Nationalities

28Languages

22%

Growth in FY15

Capacity

Solutions

80


6

From operational issues to comprehensive solutions

Copyright © 2015 Accenture All rights reserved.

Lack of

resources

Pressure on

Costs

reduction

Source

Offshore

Outsource

Optimize

Issues Approach Accenture offerings

Capacity

Solutions

BPO

Operational

Excellence /

RPA

Transition /

Mobilization

Automation

7

Widget vs. Automation

Generic SW

Attended/Unattended

End-to-End process

automation

End-to-End Automation

Invoice received

Scaning Sorting IndexingERP data

entryERP

WorkflowSAP post

MiniBot

OCRMiniBotAuto transfer

MiniBotAuto posting

GEN3

MiniBot / widget

Single-purpose SW

Attended

Fast to build

Easy to use


Integration vs. Automation

Network LayerApplication infrastructure

Application 1Human User Interface

IT Security

User-Roles identificationDomain System

User

Application 2 Human User Interface

Application

IntegrationApplication

Automation


Where can we apply RPA?

Copyright © 2015 Accenture All rights reserved. 9

Areas/type of work F&A Procure

ment

HR Supply

Chain

Business

support

Legal IT...

Data extraction

Data input

Application integration

Reporting

Categorization

Workflow management

10

Where can we apply RPA?


Structured digital input

Low exceptions

Repetitive process

11

Automation criteria and project eligibility


Automation Criteria for

Manual Processes

Pre-defined decision

tree

No human (voice)

interaction

Fixed in-and

outputs

No cognitive decisions

Significant volume

Stable process

The process needs to be fixed, i.e. the process is

repetitive and follows a set of pre-defined process

steps (exceptions possible as long as they are pre-

defined).

There is no human (voice) interaction in the

process (either internally or externally). However, the

automation is able to send standardized e-mails as

output.

The triggers and inputs to initiate the automation

are come in a standard, pre-defined format (e.g. a

task in Mosaic, an order in Cordys). Same applies for

process outputs.

There is no cognitive, human decision required in

the process (decisions based on reason, merit). For

example, whether or not to impose a fine, terminate

the connection.

The process is large enough to warrant the

investment. Processes with very limited volumes or

handling time are to be processed manually (break-

even point is around 0.3 FTE).

The process is stable; meaning that the process is

not overhauled, adjusted frequently(to avoid constant

maintenance to the automation)

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RPA Project Benefits


Work done

Lowered costs Scalability

(as a Service)

Knowledge kept

Consistent quality Improved speed

Accenture Robotics Process Automation – all in one

13

RPA Assessment –Accenture conducts an Opportunity Assessment and makes a recommendation on an appropriate scope for an RPA implementation.

Vendor Recommendation –Accenture uses information gleaned in the assessment to recommend the best automation technology and vendor for RPA implementation.

Set up self sufficient RPA Centre of Excellence Capability –Define roles, processes, tools & governance for client-run RPA

Skilled Delivery Resources– Accenture provides its project management expertise and trained developers to deliver the deign, build & test of automated processes.

RPA Assessment

RPA Setup and Delivery

Server based/Cloud-Based RPA Technology

Controller – Monitor and schedule the running of Automated Processes

Support the execution of processes (outsourcing of exceptions, problem management, etc.)


Thank You!

Contact:

Ivo Gavenda

Accenture Central Europe

V Parku 2316/12, 148 00 Prague 4

Czech Republic

Mobile: +420 724 580 388

[email protected]

jan hejtmanek ivo gavenda - amcham process automation_accenture...jan hejtmanek ivo gavenda. ......

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