From Duke Medical Centre Happy

2012!

New telephone systems

To all patient’s this is to let you know we now have a new phone system, that will help more patient’s efficiently. In order for you to pick the right option we have listed the options below, which can be heard after 10am Monday – Friday 1. Appointments 2. Prescription ( you will only be able to order prescriptions between 11am –2pm) 3. Home visits ( Please book before 10.30am ) 4. If you wish to cancel appointments 5. Private medical 6. Results ( You will only be able to receive result between 1pm - 4pm)

If non of these options are suited to your needs then please hold for general enquires.

Be clear on Breast Cancer

Breast cancer is the most com-mon cancer in England, with around 40.000 woman diag-nosed each year. The older you are the more likely you are to get it, with one in 3 woman over 70 diagnosed with breast can-cer. If you are over 70 you can ask for a free screening test every three years, Automatic screening invitations are being extended to those aged be-tween 47 and 73. It’s important for you to know how your own breast’s look and feel, so you will find it easier to spot, if anything appears un-usual. Signs to look out for? You need to check your breast on a regular basis, you need to feel the hole breast and armpit, also look at you breast in the

mirror, Does anything seem different?, Do they appear to have changed at all? Some signs of breast cancer may include:

A lump in the breast or

armpit

Changes to the skin of

your breast

Changes to the size or

shape of breast

Nipple changes

Pain in your breast or

armpit If you notice any of these changes in your breast contact your doctor immediately. Find-ing breast cancer early makes it more treatable, and if you think a friend or relative have any of these symptoms, insist they see

a doctor. It may save their life. To help reduce the chance of getting breast cancer, try eating healthy -Your 5 a day of fruit and vegetables, and also try to maintain a healthy weight. Cut down on alcohol - drinking to much can lead to a number of health problems and is linked to breast cancer. Look after your-self - keep active swimming, cycling are good ways of keep-ing fit, or try to attend a dance or yoga class if you would like something more manageable. If you would like more informa-tion or advice if suffering with this disease or know someone that is, there are websites available that could be useful to you.

Nhs.uk/breastcancer70

Breastcancercare.org.uk

Jan - Apr 12

Duke Medical Centre

Newsletter

New telephone systems

1

Be clear on breast cancer

1

Easter opening times

2

Reception Up-grade

2

In surgery hours 3

Out of Hours Information

3

Hayfever 4

Accident and Emergency

4

Useful Telephone Numbers:

Appointment Line:

0114 2722100

Home Visit Line:

0114 2720689

Prescription Line:

(Between 11-

2pm)

0114 2720689

Results:

(between 1-4pm)

0114 2720689

Out of Hours

(between 6.00pm-

8.30am)

01142720689

NHS Direct:

0845 46 47 48

Darzi Centre Walk

-in Clinic

0114 2412700

Inside this issue:

Monday: 7.00 - 18.00

Tuesday: 7.00 - 18.00

Wednesday: 7.00 - 18.00

Thursday: 7.30 - 12.00

Friday: 8.30 - 18.00

Saturday & Sunday: Closed

Although that on a Monday to Thursday the surgery opens earlier then 8.30am, please note

that the telephone system does not get transferred back from Out of Hours Service until

8.30am.

Easter opening times

Surgery Regular Opening Times

Page 2

Duke Medical Centre

To all patients,

Just to inform you of the upcoming Easter holidays, the surgery we be

closed on Friday 6th April. And will also be closed on the Monday 9th

April, we will re-open the surgery on Tuesday 10th April.

If you are needing you prescription before the holiday you need to hand

it into the surgery no later then the 2nd April, otherwise we will not be

able to guarantee it’ll be ready.

We would like to inform all patient we are coming

to the end, of our reception area upgrade in the

surgery. We would like to thank you for your co

operation during this period.

Any comments regarding the changes would be

greatly appreciated.

Page 3

Jan - Apr 12

Access to Surgery

There are a number of places where you can either speak to or be seen by a doctor or a health care professional when the surgery is closed. If you are wanting to speak to a doctor for advice or a need a doctor when surgery is closed then all you have to do is ring the sur-gery on: 0114 2722100 and you will be automatically transferred to the Out of Hours Service and can speak to a qualified health advisor who can advise you on the appropri-ate course of action. The Out of Hours service is available from 06.00pm - 08.30am Monday - Friday and all day Saturday & Sunday. The Out of Hours service is also available on Bank Holidays. Should you want to be seen by a doctor then there are a number of Walk-In centres situated in Sheffield that you can attend for minor ailments. There is no appointment necessary, you can just walk in!! Sheffield City GP Health Centre (Darzi centre) 08:00—20:00 Rockingham House 75 Broad Lane Sheffield S1 3BP Tel: 0114 2412700

Walk-in as an unregistered patient and see a GP or a nurse without an appointment The Walk-in Centre offers fast and convenient access to healthcare advice and treatment for minor illnesses. Needing urgent dental attention and your regular dentist is closed?? Then ring the Emergency Dentist on: 0844 736 8440 The Urgent Dental Care line is available day and night, 365 days a year, for both adults and children.

How to access a doctor If you would like an appointment within 48hrs, we provide a telephone consultation service. You will be asked for your name, contact details and a brief description. You will be on the consultation list and a doctor will call you back. If an appointment is still needed, the doctor will be able to book one for at your convenience. Pre Bookable Appointment You can book an appointment in advance with any doctor (if available) between 2 days and 3 weeks. The appointment line is usually busy between 08.30-09.30, so it would be advisable to ring later in the day if you require a pre-bookable appoint-ment. Home Visit Please ring 0114 2720689 before 10.30am if you require a home visit. Your details and contact number will be requested and a doctor will call you back. How to Access a Nurse/ Health care assistant Access is by pre-booked appointment via the ap-pointment line. Repeat Prescription Telephone us between 11.00-14.00, on the num-ber on front of leaflet. Or Post/ fax or email to address on back of leaflet.

Please give at least 48 hours before

collection.

We are undertaking a survey of all our patients who have recently

been seen in the Accident and Emergency department at northern

general hospital.

The purpose of the survey is to find out why patients are using A&E,

as this is for emergencies and urgent conditions only.

Other services exist which are more appropriate for less serious

problems. Did you know that by attending A&E, it costs the NHS a

minimum of £70 before treatment is even given?

We are currently trying to reduce the number of pa-

tients attending the A&E inappropriately, and encour-

aging people to use other more appropriate and cost

effective ways of accessing medical treatment and advice.

This will enable seriously ill people to receive the treatment they

need faster and save money in the NHS which can be used to fund

other patient services. The NHS is currently in a serious finan-

cial crisis.

Duke Medical Centre

28 Talbot Road

Sheffield

S2 2TD

Phone: 0114 2720689

Fax: 0114 2262804

E-mail: dukemedicalcentre@nhs.net

Jan - Apr 12

Runny/blocked or Itchy nose

Itchy, red or watery eyes

Itchy throat, mouth, nose and

ears Many people find that their symptoms improve as they get older, and a small percentage of them find that their symp-toms go away completely. There is no cure for hayfever, but most people are able to relieve symptoms with treatment. Treatment options for hayfever may include antihistamines, which can help to prevent an allergic reaction from happening, corticosteroids which can help reduce levels of inflam-mation and swelling. Many cases of hayfever can be con-trolled with over-the-counter medication, if you have a more serve case of hayfe-ver it might be worth consulting your GP

Hayfever is a common allergic condition that can affect 1 in 5 people, In England it is estimated that over 10 million peo-ple suffer with the condition. Hayfever is when a person has an allergic reaction to pollen, Which is a fine powder re-leased by plants as part of their repro-ductive cycle. It can affect people of all ages, Usually it begins in childhood or during teenage years. You can have an allergic reaction to:

Tree pollen - Which will release

during spring

Grass pollen - released during

the end of spring beginning of summer

Weed pollen - released anytime

from early spring to late autumn. The symptoms of hayfever may include:

Frequent Sneezing

about it, to see if you require prescrip-tion medication. Some self help tips that could help you through your day to day life are:

To change your clothes and take

a shower after being out doors, to remove any pollen on your body.

Try to stay in doors if the pollen

count is high (over 50)

Don’t keep fresh flowers in the

house

Rub a small amount of Vase-line inside your lower nostrils. This can help prevent pollen from entering your nasal pas-sages.

If you require more information about hayfever then go to nhs web-

site to find out more.

Hayfever

Accident and emergency Information

PATIENT PARTICIPATION GROUP

Were on the web Dukemedicalcentre.com

Would you like to become more in-volved in this practise? If so we are setting up a patient participa-tion group. This is a group patient who wish to become more involve in the practise decision mak-ing, supporting the practise and facilitating communication between you, the patient and the practise. If you would like to join us, please contact: Rachel Green (practise manager) or leave your name at the reception. Our next meeting will be on the 26.06.12

Hi where on facebook,

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the latest information

about our surgery.