Slide 1

91 Express Lanes Extension Operations Roll Out

Corona City CouncilJanuary 4, 2017

1Good afternoon committee members.

As you just heard from David, the construction of the Express Lanes is nearing completion.

While the civil folks have been busy constructing, the operations staff from both RCTC and OCTA have been busy getting the tolling components in place.

Today Id like to provide you with a brief update on the operational readiness of the 91 Express Lanes extension.

Before I move on to those items, we would like to thank our counterparts at OCTA for their dedication to the joint operation of the 91 Express Lanes.

Kirk Avila, Ellen Lee and Myung Park have been excellent partners in this endeavor and without their advice and support we would be ill prepared for the opening.

91 Project Update

The points on this slide are a high level summary of the activities that OCTA, RCTC and the tolling contractor have been working on in preparation for the opening.

The following slides will provide more details regarding each of these activities2

91 Project Update Upcoming ConstructionEB 91 closures at I-15 ongoing through Jan55 Hour Closures on local streetsSixth Street Phase 2 (East of Paseo/Sixth) Jan 6-9 Serfas Club (Pine Crest to SR-91) Jan 13-16 Night Closures on local streets Feb

Note: Dates subject to change

The points on this slide are a high level summary of the activities that OCTA, RCTC and the tolling contractor have been working on in preparation for the opening.

The following slides will provide more details regarding each of these activities3

91 Project Update Upcoming OpeningsRecent OpeningsWB Lincoln Onramp EB Main Onramp to I-15Main Street Wardlow RoadOpenings Anticipated in JanuaryFrontage RoadEB Maple Off-rampSixth StreetNB Maple BridgeWB Maple Off-rampSerfas Club Drive

Note: Dates subject to change

The points on this slide are a high level summary of the activities that OCTA, RCTC and the tolling contractor have been working on in preparation for the opening.

The following slides will provide more details regarding each of these activities4

91 Express Lanes Expansion

Anaheim Operations OfficeCustomer Service Center

ED5

Pre-operations ActivitiesToll SystemsOn Road SignsFacilitiesSupport ContractsMarketing Activities

The points on this slide are a high level summary of the activities that OCTA, RCTC and the tolling contractor have been working on in preparation for the opening.

The following slides will provide more details regarding each of these activities6

Toll Systems

ED7

In-Lane Toll System

Here are some photos of the RCTC in lane toll system.

The RCTC lane system is installed and in its final round of testing

8

Laser

Traffic Operation Center

Roadway CCTV

SERVERAntenna & Reader

VDS (Loop/Detection)

Automated License Plate Reader

Flood Light

Transponder in vehicleToll Gantry Diagram

RJ9

IT (I) - RJ

On Road Signs

If you have driven on the corridor you have seen that the RCTC overhead information and toll rate signs have been installed and tested.

Median mounted signs are currently being installed.10

Facilities - Traffic Operations Center

Fiber communicationsCCTV: 36 OCTA & 32 RCTC18 Monitors for each regionDirect Communications to CHP & Caltrans

The existing traffic operations system which provides the traffic operations center with live feed from the Express Lanes was relocated to a larger space within the Anaheim operations facility to allow for additional viewing monitors and personnel. The traffic management system was also replaced. The OCTA operations were transitioned to the new traffic operations center in August of 2016.

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Facilities - Customer Service Center

Retrofits to the existing customer service center are underway to accommodate XX additional customer service representatives.12

Support ContractsCaltrans MaintenanceCalifornia Highway Patrol EnforcementFreeway Service PatrolTraffic Operations Center System MaintenanceChangeable Message Sign MaintenanceLane System MaintenanceBack Office System Maintenance

RCTC has entered into several contracts for the operation and maintenance of the Express Lanes.Identical to OCTA, RCTC has entered into a maintenance contract with Caltrans for the Riverside portion of the Express Lanes. Maintenance of the corridor will occur at the same time for both segments and coordination with District 12 and 8 is underway to ensure a seamless and efficient maintenance operation.RCTC is entering into a contract with CHP for enforcement on the riverside section.

RCTC has entered into a contract with FSP for dedicated towing services on the riverside county section.

RCTC entered into a contract for maintenance of the traffic operations system and changeable message signs. The cost of these contracts will be shared with OCTA.

RCTC and OCTA are in the process of arranging for shared lane and back office maintenance contracts as well.13

Marketing Activities

RCTC has created a marketing plan to inform existing customers of the opening and how the extension will work and to attract potential new FasTrak customers to the 91 express lanes.

The marketing efforts will kick off on December 1st with a letter to existing customers informing them of changes to their account license agreement.

The letter will also include a marketing piece providing them with some basic information about the extension.

RCTCs public outreach team will attend several community events over the coming months using materials geared at encouraging the opening of new accounts and providing general information.

In December an article covering the extension will appear in the AAA Westways magazine.

Four to six weeks out from opening direct methods of communication will be in place on the 91 expresslanes.com, on our CTOC partner websites, through billboard signs and using the on road Express Lanes changeagble message signs.

Finally two weeks prior to opening RCTC will place radio advertisements during the commute hours to inform motorists of the opening.

The 91 expresslanes.com will be updated to reflect the addition of RCTC to many of the pages and a web banner announcing the opening will be in place.

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How to Use 91 Express LaneTransponder is requiredA FasTrak transponder issued by any California toll agencyViolation of California Vehicle Code cited by CHPProperly mount transponderAdd vehicle plate to account. If the transponder is not read the transaction will be processed by plate.

When a car passes through a toll point the toll system captures the vehicle through a transponder read or a photo of the license plate. Processing by transponder is not only the most effective and cheapest method of processing a toll transaction it comes at the highest level of accuracy. Processing by plate requires human intervention and results in lost toll revenue.

The toll contractor has a requirement to read a transponder at nearly 100% accuracy. That only applies if the transponder is properly mounted on the windshield.

If a transponder is not read, the transaction will be processed by license plate. If the plate is on the account it will post to the account. If it is not a violation notice is mailed. Too many postings by plate result in an additional charge.

So if friends tell you they dont use their transponder because their plate in on their account encourage them to mount a transponder. If they tell you they dont want to mount it or they dont have velcro encourage them to call the customer service center.

The Toll roads allows for processing by plate with an extra charge. This is not legal on the 91 express lanes and could result in a citation by the CHP. RCTC is entering into a contract with CHP to enforce transponder placement and HOV compliance.15

IT (I) - EDHow much will it cost?A toll for the Orange County section and a toll for the Riverside County SectionCombined price posted at beginning of Express LanePrice you see at entry is the price you will be chargedTime stamped at first gantry to determine what price you sawRiverside Section has two different tollsCounty line to/from I-15 SouthCounty line to/from McKinley Street

Opening Day Toll RatesCounty Line to McKinley: $1.40 - $3.85County Line to I-15 South: $1.80 - $4.95

Toll schedule www.91expresslanes.com

When a car passes through a toll point the toll system captures the vehicle through a transponder read or a photo of the license plate. Processing by transponder is not only the most effective and cheapest method of processing a toll transaction it comes at the highest level of accuracy. Processing by plate requires human intervention and results in lost toll revenue.

The toll contractor has a requirement to read a transponder at nearly 100% accuracy. That only applies if the transponder is properly mounted on the windshield.

If a transponder is not read, the transaction will be processed by license plate. If the plate is on the account it will post to the account. If it is not a violation notice is mailed. Too many postings by plate result in an additional charge.

So if friends tell you they dont use their transponder because their plate in on their account encourage them to mount a transponder. If they tell you they dont want to mount it or they dont have velcro encourage them to call the customer service center.

The Toll roads allows for processing by plate with an extra charge. This is not legal on the 91 express lanes and could result in a citation by the CHP. RCTC is entering into a contract with CHP to enforce transponder placement and HOV compliance.16

IT (I) - ED

HOV3+ DiscountHOV3+ motorists travel for free if they have a valid FasTrak transponder and use the dedicated HOV3+ lane. The exception is between 4 pm and 6 pm eastbound Monday through Friday when carpoolers receive a 50% discount.

Bring some transponder for demoED: Vehicles with 3 or more passengers travel for free except between 4 and 6 PM in the eastbound direction when they get a 50% discount.

To get the discount you need a transponder, yes mount it.

You need to drive in the 3+ lane at each of the two toll points.

The HOV3 lane is to the left so drive in the left lane if 3 or more. 17

IT (I) - EDToll Evasion ViolationImage of license plate capturedA Violation Notice is issued to the registered owner when a transponder is not detected or the plate is not on the account$25 penalty for first notice$30 penalty for each delinquent notice of toll evasionAdditional penalties for violations escalated to the collection agency in amounts up to $100 for the first violation, $150 for the second and $200 for each additional violation within a year.

Explain penalties and interest and violations

ED: Toll violation enforcement protects revenue and allows for the payment of debt and operating costs.

A photo of each vehicle license plate is taken by overhead cameras which are fixed on each toll lane.

The commission adopted a toll enforcement ordinance earlier this year.

A series of notices will be sent for toll violations. Each violation has a penalty attached to it.

If a friend tells you they received a notice they didnt have a mounted transponder or enough money in their account to pay the toll.

They need to respond to the notice to avoid additional penalties or collection action18

IT (I) - EDEgress/Ingress Zone at the County Line

Point out the distance of each segments Customers in the Express Lanes wishing to exit need to do so at the first set of hashed striping. An access lane is being installed to move these cars out of the Express Lanes and giving them room to merge into the GP Lanes.

Customers in the GP lanes wishing to enter the Express Lanes at the county line do so at the second set of hashed lines.

Did you know that the old double yellow line that used to mark Carpool lanes was replaced with a solid white line? Crossing a solid while line is illegal.19

IT (I) - DTVideo

21Good afternoon committee members.

As you just heard from David, the construction of the Express Lanes is nearing completion.

While the civil folks have been busy constructing, the operations staff from both RCTC and OCTA have been busy getting the tolling components in place.

Today Id like to provide you with a brief update on the operational readiness of the 91 Express Lanes extension.

Before I move on to those items, we would like to thank our counterparts at OCTA for their dedication to the joint operation of the 91 Express Lanes.

Kirk Avila, Ellen Lee and Myung Park have been excellent partners in this endeavor and without their advice and support we would be ill prepared for the opening.