James O’NeillIT pro evangelist, Microsoft UKhttp://blogs.technet.com/jamesone

Microsoft Confidential

Microsoft Confidential

Communications chaos

Phone tag, voice mail jail, E-mail overload

Too many devices, too little time

Microsoft Confidential

Voice communications through PBXVoice communications through PBX

E-mail communications through PCsE-mail communications through PCs

Voice communications through IP-PBXsVoice communications through IP-PBXs

E-mail, IM, web communications through PCsE-mail, IM, web communications through PCs

Microsoft Confidential

Communications are either synchronous

Voice conversations, Video Conferencing, IM

Or AsynchronousFaxes, e-mail, voice mail

Unified in the sense of bringing all the Asynch into one place.Major investment in Exchange 2007

Voice mail and fax into [Outlook] inboxListen to e-mail when you call in for messages

Microsoft Confidential

We communicate with people,not addressesWe have a huge choice of mediaThe best medium varies:

Would you phone someone you knew to be out?Would a chat save a long e-mail exchangeEver ask “is this a good time for a call”

Choice of medium driven by presence

Microsoft Confidential

On Holiday for the next weekIn a meeting for the next 30 minsAround, but not at their PCAt their PC but with a “do not disturb” signAvailable

... Wouldn’t it be good to know ? ... Wouldn’t it be good to know ?

Microsoft Confidential

Wherever I see a name,I see also see presence.

Presence in Microsoft apps.

Microsoft Confidential

If you can see presence you can choose your mode of communication. 1:1 or multi-partyVoice, Video, data-conference, IM, Mail ....Let the computer place the call

To speak to one of my contacts , why must Ikey in their address on the voice Network ?

Microsoft Confidential

Click to call ...Every phone number can (should) be a tel: URI

Richer call managementWhat is today’s protocol for call transferCan you set up a conference call easily ?

Information about inbound call Caller ID on “Toast” Why shouldn’t voice calls have a subject

Voice integration

Microsoft Confidential

Easy to move between them IM ... “Are you free for a call” [Click]Voice ... “Hey James .... If you could see”. [Click]Data conference... “We need Dave...” [Click]

Develop new conferencing experiences ...

Microsoft Confidential

Immersive virtual meetingsActive speaker and panorama viewsViews synchronized with data

Revolutionary experienceRecord and playback meetingsSuitable for every meeting room

Microsoft Confidential

RememberWhere I see a name I see presence I want to communicate with people so...

Where I see presence,I should be able to

start a conversation (in the right medium)

Microsoft Confidential

Make any phone number you display a tel:uriPresence enable applications

Web applications have easy code sample codeSDK for forms applications

Think about demand for customer contact in more media than phone / e-mail

Microsoft Confidential