james k.cv

CURRICULUM VITAE Personal Information Name: James Kariuki Mucangi Date of birth: 15 August 1991 Marital status: Single Telephone: 0737013396 / 0714013396 Address P.O Box 97- 00618 Nairobi, Kenya. E-mail address: [email protected] Professional qualification 2011 -2012 Business Information Technology diploma (DBIT) MT Kenya University. Core subject/specialization: Java scripting, intranet, database design, Network set up, Computer support and maintenance Programming, Operating systems and wireless and mobile communication technology. Academic Qualifications Year Qualifications Institution Achievement 2006-2009 KCSE certificates Shimo La Tewa School B Plain 1996-2005 KCPE certificates Uzida Primary School 365 marks out of 500 Experience and Abilities 2012: Worked with the IEBC as a biometric voter registrar June 2013 - July 2014:Worked in zuku cable IT customer Service under outsourcing by Techno Brains Co.LTD. I acquired customer service skills by handling queries over the phone and email. Troubleshooting WiMAX and fiber networks as well as VoIP for clients. I did E-care, support via Email Currently working for Airtel Kenya Limited winback for premier customers as well as Unliminet Data Others :- 2 years self employed handling;

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CURRICULUM VITAE

Personal InformationName: James Kariuki MucangiDate of birth: 15 August 1991Marital status: SingleTelephone: 0737013396 / 0714013396Address P.O Box 97- 00618 Nairobi, Kenya.E-mail address: [email protected]

Professional qualification2011 -2012 Business Information Technology diploma (DBIT) MT KenyaUniversity.

Core subject/specialization: Java scripting, intranet, database design, Network set up,Computer support and maintenance Programming, Operating systems and wireless and mobile communication technology.

Academic QualificationsYear Qualifications Institution Achievement2006-2009 KCSE certificates Shimo La Tewa School B Plain1996-2005 KCPE certificates Uzida Primary School 365 marks out of 500

Experience and Abilities

2012: Worked with the IEBC as a biometric voter registrarJune 2013 - July 2014:Worked in zuku cable IT customer Service under outsourcing by Techno Brains Co.LTD.I acquired customer service skills by handling queries over the phone and email. Troubleshooting

WiMAX and fiber networks as well as VoIP for clients.

I did E-care, support via Email

Currently working for Airtel Kenya Limited winback for premier customers as well as Unliminet

Data

Others :- 2 years self employed handling; Computer maintenance and repair. Installations of Linux and all Linux Distros. Proficient in all Microsoft windows and Linux based application.

Career ObjectivesTo become personnel who can provide all consultant services to organizations as well asTechnical support in the Information Technology industry to help businesses integrate modern technology for efficiency.