james freeman managing director first west of england
TRANSCRIPT
James FreemanManaging Director
First West of England
The Great Bristol Bus Challenge
My approach: back to basics • It’s a people business
• It’s about the detail
• It can work when all work together
• It’s about making buses do what people want
• Working from inside out…
• Attitudes are key
• It takes time!
Our Patch
Bristol Network
Fairer Fares has changed the way people travel….
135,750 more people now travel by
bus per week
Fairer Fares the Bristoloutcome
• 17.6% increase in fare paying passengers, equates to 68,112 extra people using buses each week• Passenger satisfaction with the value
for money offered by bus travel has also improved
9% increase in fare paying passengers is the result of the Fairer Fares
campaign
Internal challenges for us
• Our own growth – its effect on boarding times, journey times and customer satisfaction
• Capacity of buses
• Driver recruitment
100 more double-deckers in Bristol than last year…
New double-deckers
New double-deckers
More new double-deckers…
touch….
mTickets
Students…
New double deckers
New double deckers
Bath Park & Ride
First Bus App
Bristol Green Capital 2015
Bio Bus
Partnership with City Car Club
Internal challenges for us
• Our own growth – its effect on boarding times, journey times and customer satisfaction
• Capacity of buses
• Driver recruitment
Our Training School• 358 Trainees since
Jan 2014 (licence & non-licence holders)
• 179 first time passes• 374 tests in total • 115,000 training
miles completed
The Word
The future?
Thank You