PRESENTATION OF

CONSUMER RIGHTS

• RIGHT TO SAFETY• RIGHT TO BE INFORMED• RIGHT TO CHOOSE• RIGHT TO BE HEARD• RIGHT TO SEEK REDRESSAL• RIGHT TO CONSUMER EDUCATION

Role of producers in protecting consumer rights

• SOCIAL RESPONSIBILITY • INCREASING AWARENESS• CONSUMER SATISFACTION• PRINCIPLE OF SOCIAL JUSTICE• PRINCIPLE OF TRUSTEESHIP

CONSUMER AWARNESS AND ITS NEEDS

THE NECESSITY OF ADOPTING MEASURES TO PROTECT THE

INTERESTS OF CONSUMERS ARISES HELPLESS POSITION OF THE

CONSUMERSMAINLY DUE TO THE

Therefore, Consumer should beware of the following-

• BE QUALITY CONSCIOUS• BEWARE OF MISLEADING ADVERTISEMENTS• RESPONSIBILITY TO INSPECT A VARIETY OF GOODS BEFORE MAKING SELECTION• COLLECT PROOF OF TRANSACTIONS•CONSUMER MUST BE AWARE OF THEIR RIGHTS

• COMPLAIN FOR GENUINE GRIEVANCE • PROPER USE OF PRODUCT OR SERVICES

DUTIES OF A CONSUMER

1. GET A BILL FOR EVERY IMPORTANT PURCHASE AND ALSO THE WARRANTY CARD.

2. CHECK THE ISI MARK OR AGMARK ON THE GOODS.

3. FORM CONSUMER AWARENESS GROUPS.

4. MAKE A COMPLAINT ON GENUINE GRIEVANCES.

5. CONSUMER MUST KNOW TO EXERCISE THEIR RIGHTS.

CONSUMER PROTECTION MEASURES

LOK ADALAT PUBLIC INTEREST LITIGATION(PIL) REDRESSAL FORUMS AND CONSUMER PROTECTION COUNCILS AWARNESS PROGRAMME CONSUMER ORGANIZATIONS CONSUMER WELFARE FUNDLEGISLATIVE MEASURES

Details a costumer must know before buying a substance

VARSHA SAINI