Jackie Ramstedt, CAM, CAPS, CAS

President. National Speaker /Trainer, Performance Coach &

CMO Chief Motivational Officer

Ramstedt Enterprises, Inc.

www.JackieRamstedt.com 800.925.5169

Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169

Presented for the AWESOME Sales Leaders of

October 10, 2019

Indiana Convention

Center

Indianapolis, IN

Jackie Ramstedt, CAM, CAPS, CAS is a nationally renowned, requested repeat Motivational Keynote Speaker, National Trainer, Consultant, and Performance Coach who has more than 33 years experience in the multi-housing industry. She has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, and numerous state and local Associations, including various management and investment companies throughout the United States and Canada.

This is also Jackie’s 15th consecutive year speaking with the prestigious Apartment All Stars Team national tours specializing in customer service, resident retention, leasing and management solutions.

Jackie earned her CAM and CAPS designations back to back and her CAS (Certified Apartment Supplier) designations whereby she was awarded the CAS Designate of the Year from her local Austin Apartment Association.

Jackie is a veteran instructor of all NAA designation courses including NALP, CAM, CAS, CAPS, and IRO. Jackie was awarded the “Faculty Member of the Year” from her local Austin Apartment Association, where she has served on the Board of Directors and as Education Committee Chair. Jackie is also an accredited instructor teaching core and MCE courses for the Texas Real Estate Commission (TREC).

Starting out on site as a part time housekeeper and weekend Leasing Consultant, Jackie continued to work her way up through the ranks building credibility through her advancements, while winning numerous performance awards, including Manager of the Year. She has worked as a National Marketing Director, National Performance Director, and National Training Director, and University Trainer for some of the nation’s largest management companies.

Jackie is an accomplished author and her articles have been featured in some of the industry’s leading publications and most recently has co-authored the first Apartment All Stars Complete Guide to Leasing Apartments.

Two of Jackie’s most recent endeavors have expanded to being a part of our industry’s leading partners in education, Multifamily Insiders for a series of “Live” and “On Demand” Webinar Wednesday show series and a newly formed partnership with seven of our industry’s most respected and talented professionals, the ApartMentors focusing on employee engagement and talent development.

Jackie’s impressive clientele listing includes such national management and investment corporations as JES Holdings LLC , J.P. Morgan / Fleming of New York, Equity Residential, Archon Residential, Capstone Real Estate Services, CED- Concord, AIMCO, Gables Residential, Greystar Management, Corcoran Jennison Management, Fairway Management , LEDIC Realty Company, Walden, Camden, Home Properties, Inc., Berkshire Property Advisors, Winn Residential Management, Paradigm Management, CLK Multifamily, Heartland Real Estate Investments, to name just a few.

Her energetic and enthusiastic speaking style makes her seminars fun and exciting with a “down to earth” approach to education. Jackie’s “real world solutions for real world challenges” focuses on empowering others to reach their full professional and personal potential through “balance” in their lives while reminding us of the important role continuing education plays in the success of our performances. Remember…“Nothing is as contagious as ENTHUSIASM!”

“We make a living by what we get, but we make a life by what we give”.www.JackieRamstedt.com www.linkedin.com/in/jramstedt

www.FaceBook.com/jackieramstedt www.Twitter.com/TheHappyBus

www.ApartmentAllStars.com

What Do Our

Residents

Really Want ?For Themselves: _____________________________________________________

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For Their Home: _____________________________________________________

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For Their Lifestyle:

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“The customer experience is the next

competitive battleground.” Jerry Gregoire, Author

Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169

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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169

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Are You Providing

Top Quality Service

for Your Residents?

“The goal as a company is to have customer service that is

not just the best but legendary.” ~ Sam Walton

Your Property!

Your Customer!

Your Competitors!

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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 3

What is your marketing

advantage? Are you staying

competitive?

How have they changed? What

are they really wanting in an

apartment home today?

How different personalities prefer their

communication!What They Value What Annoys Them

Achievement

Challenge

Success

Speed

Completion

Decisiveness

Boredom

Small Talk

Excuses

Laziness

Overemotional

Taking Orders

The

DRIVER

Security

Stability

Rules & Policies

Efficiency

Facts

Organization

Inaccuracy

Change

Aggressiveness

Shouting

Exaggeration

Mediocrity

The

ANALYTICAL

Contribution

Cooperation

Loyalty

Approval

Trust

Relationships

Conflict

Disrespect

Insensitivity

Yelling

Rudeness

Pressure

The

AMIABLE

Freedom

Excitement

Vision

Uniqueness

Innovation

Flexibility

Rules

Structure

Tedium

Formality

Slowness

Details

The

EXPRESSIVE

“We ALL have two choices….To accept who and where we are in life OR

To strive for what we can become and where that can take us.”Mark Stevens

Your Management Sucks! 4

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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169

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“Connecting”

The “Conversational” Script

Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 5

“TOP 10” Best Closing

Lines That Really Work!

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"What gets measured gets done, what

gets measured and fed back gets done

well, what gets rewarded gets

repeated.”

John E. Jones

6Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169

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