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  • Jabber Overview

    • Purpose of this Guide, on page 1 • About Cisco Jabber, on page 1 • Jabber Team Messaging Mode Deployment Options, on page 2 • Prerequisites for Jabber Team Messaging Mode Installation, on page 3

    Purpose of this Guide This guide includes the basic tasks required to get Cisco Jabber with Team Messaging Mode up and running. You can deploy team messaging mode on it's own or with calling capabilities. The tasks include installing, configuring, and deploying.

    • Part 1 of the guide focuses on how to configure Cisco Jabber on the Cisco Webex Control Hub. If you are deploying team messaging mode for IM-only, this is the only configuration you need to do.

    • Part 2 of the guide focuses on how to configure telephony for your users. This configuration is done on Cisco Unified Communications Manager to enable softphones, deskphone control, extend and connect, and service discovery. If you want an IM-Only deployment, you can skip this part.

    • Part 3 of the guide focuses on how to deploy Jabber for Windows, Mac, iPhone and iPad, Android, and in virtual environments.

    For information about optional features you can configure for Cisco Jabber, see Feature Configuration for Cisco Jabber for your release: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/ products-installation-guides-list.html.

    For information about configuring parameters in Cisco Jabber, see the Parameters Reference Guide for Cisco Jabber for your release: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/ products-installation-guides-list.html

    About Cisco Jabber Cisco Jabber is a suite of Unified Communications applications that allow seamless interaction with your contacts from anywhere. Cisco Jabber offers IM, presence, audio and video calling, voicemail, and conferencing.

    The applications in the Cisco Jabber family of products are:

    • Cisco Jabber for Windows

    Jabber Overview 1

    https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html

  • • Cisco Jabber for Mac

    • Cisco Jabber for iPhone and iPad

    • Cisco Jabber for Android

    • Cisco Jabber Softphone for VDI

    For more information about the Cisco Jabber suite of products, see https://www.cisco.com/go/jabber or https://www.cisco.com/c/en/us/products/unified-communications/jabber-softphone-for-vdi/index.html .

    Jabber Team Messaging Mode Deployment Options Cisco Jabber is a modular Unified Communications client that you can deploy in various ways. You have access to a number of collaboration work flows, including these:

    • Audio and video calling on your computer

    • Deskphone control of audio and video calling

    • Messaging and presence

    • Contacts integration

    • Meetings

    • Voicemail

    You can enable some or all of these work flows to meet your needs. For example, a phone-only deployment of Jabber doesn't enable the messaging work flow.

    This figure shows the architecture of a Jabber hybrid cloud-based deployment with the CiscoWebex Platform service.

    Jabber Overview 2

    Jabber Overview Jabber Team Messaging Mode Deployment Options

    https://www.cisco.com/go/jabber https://www.cisco.com/c/en/us/products/unified-communications/jabber-softphone-for-vdi/index.html

  • Prerequisites for Jabber Team Messaging Mode Installation Before you install Jabber team messaging mode, complete these tasks:

    1. Enable Unified Communications Manager and your Cisco Webex Teams domain for Single Sign-On (SSO). See the SAML SSO Deployment Guide for Cisco Unified Communications Applications at https://www.cisco.com/c/en/us/support/unified-communications/ unified-communications-manager-callmanager/products-maintenance-guides-list.html and Single Sign-On Integration in Cisco Webex Control Hub at https://help.webex.com/en-us/lfu88u/ Single-Sign-On-Integration-in-Cisco-Webex-Control-Hub.

    2. Create user accounts in Unified Communications Manager.

    3. Create user accounts in Cisco Webex Control Hub.

    If you manage user accounts in Active Directory, set up the Cisco Directory Connector to synchronize your user data from AD to the cloud. See the Deployment Guide for Cisco Directory Connector at https://www.cisco.com/c/en/us/support/unified-communications/spark/products-installation-guides-list.html.

    4. If your deployment uses Unified Communications Manager Release 12.5 or later, we recommend that you use SIP OAuth with Jabber teammessaging mode. See the chapter on SIP OAuth mode in the Feature Configuration Guide for Cisco Unified Communications Manager at https://www.cisco.com/c/en/us/ support/unified-communications/unified-communications-manager-callmanager/ products-installation-and-configuration-guides-list.html.

    Jabber Overview 3

    Jabber Overview Prerequisites for Jabber Team Messaging Mode Installation

    https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html https://help.webex.com/en-us/lfu88u/Single-Sign-On-Integration-in-Cisco-Webex-Control-Hub https://help.webex.com/en-us/lfu88u/Single-Sign-On-Integration-in-Cisco-Webex-Control-Hub https://www.cisco.com/c/en/us/support/unified-communications/spark/products-installation-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-and-configuration-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-and-configuration-guides-list.html https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-and-configuration-guides-list.html

  • Jabber Overview 4

    Jabber Overview Prerequisites for Jabber Team Messaging Mode Installation

    Jabber Overview Purpose of this Guide About Cisco Jabber Jabber Team Messaging Mode Deployment Options Prerequisites for Jabber Team Messaging Mode Installation