The Web in Turbulent Times#iwmw10

What are those turbulent times?

IT Director perspective

#iwmw10

Funding

• Government interest in IT• Cost

• Shared services

Funding

• Government interest in IT• Cost

• Shared services

……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects

IT projects in public sector

• Not a good track record

• £500m wasted on overrun government IT projects

• Contactpoint – £224m

• DWP – £2.4bn

What about web sites?

£105m

• this Government is completely committed to getting the government web back under control.

• the days of “vanity” sites are over.

• it is not good enough to have websites which do not deliver the high quality services which people expect and deserve.

• we will take tough action to get rid of those which are not up to the job

• Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs

Shared services

• Being pushed by government/HEFCE

• Massive savings in parts of public sector espNHS

• Back office systems

– Finance, HR, Payroll, Student?

• Good examples – JANET, UCAS, HESA

• Need commonality of function

Shared services

• Being pushed by government/HEFCE

• Massive savings in parts of public sector espNHS

• Back office systems

– Finance, HR, Payroll, Student?

• Good examples – JANET, UCAS, HESA

• Need commonality of function

We don’t support that…

Now…..

• Don’t own the hardware

• Don’t own the software

• Don’t control access

• Multiple browsers, operating systems, devices

• Stuff goes anywhere

User expectations

• Increasing demand for services

• User expectations increasing

– Student experience (fees)

– Rapid change in technologies

– Increasing consumerisation

User expectations

• Increasing demand for services

• User expectations increasing

– Student experience (fees)

– Rapid change in technologies

– Increasing consumerisation

– Easy access to services (iDisc/Dropbox)

– Good user interfaces (Tesco vs in-house purchasing)

Current Students

• NetGen/Digital Natives• Grown up with the internet

• What’s digital?

• 98% mobile ownership (50% smartphones)

• 95% laptop ownership

• Different mindset• Multitasking

• Always connected

• Where do I get the Internet?

Clunky

• ungraceful

• unsophisticated

• awkward

• not stylish or attractive

• clumsy

• ponderous

• inefficient

Current Students

• NetGen/Digital Natives• Grown up with the internet

• What’s digital?

• 98% mobile ownership (30% smartphones)

• 95% laptop ownership

• Different mindset• Multitasking

• Always connected

• Where do I get the Internet?

Current Students

• NetGen/Digital Natives• Grown up with the internet

• What’s digital?

• 98% mobile ownership (30% smartphones)

• 95% laptop ownership

• Different mindset• Multitasking

• Always connected

• Where do I get the Internet?

But not staff

• Picture – overlapping?

24*7

24*7

24*7

• Expectations

• Staffing issues

• Resilience

• SLAs

• Cost

• Energy/Carbon reduction

• Maintenance windows

Mobility

Mobility

Data - Security

• Information security–Confidentiality

–Availability

– Integrity

• Risk

• Education

Carbon Footprint

Reduce Carbon Footprint

34% by 2020 on 1990 baseline

Reduce Carbon Footprint

34% by 2020 on 1990 baseline

48% on 2005 baseline

Reducing carbon footprint

• Green IT

• Printing

• Data centres

• Video conferencing

• Reduce Power

• Virtualisation

Server virtualisation

Server virtualisation

• Then

– 130 servers

– 5 year energy costs of £567,047

• Now

– 4 servers

– 5 year energy costs of £130,478

So?

• Flexibile/Agile

• Simpler/Less complex

• Different service models

• Hard decisions

Flexible/Agile

Flexible/Agile

Flexible/Agile

Shared Services – in house

• Shared services – across the institution

• IT as a shared service

– Support

– Data centres

– Procurement

– Security

Process Change

• Common working patterns

– Design to one good business process

– Less autonomy

• Dedicated team

• BPR/BPI/LEAN

• Think from customers’ perspective

• Be more open to change

But remember……

• Processes not technology

• Resource needed from departments

• Some responsibility for development has to be with individual

Different service delivery models

• Self service

• Managed services

• Out sourcing

• Out hosting

• Cloud

Different service delivery models

• Self service

• Managed services

• Out sourcing

• Out hosting

• Cloud

Hard choices

• Services may not be as good but effort can be focused to support Learning and Research

Hard choices

Mo longer the gatekeepers, controllers, but facilitatirs and

educators

Innovation

Innovation

Getting the balance right…

Thank you

http://cicsdir.blogspot.com/

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