ivo favotto executive general manager, duty free & luxury ls … · 2017-11-09 · sapphire...
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Ivo Favotto Executive General Manager, Duty Free & Luxury LS travel retail Pacific
Competing in e-commerce
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Who we are – LS travel retail Pacific
25 YEARS EXPERIENCE
140+ STORES
+20 MILLION CUSTOMERS
The region’s most established and successful TR specialist
Diverse portfolio of concepts & brands
Operations in Australia, New Zealand and New Caledonia
The leading Books, News & Convenience & Souvenir Retailer
Growing portfolio in Duty Free & Luxury and Foodservice
$300M SALES
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Our e-commerce activities – in pictures
Fully Transactional
Website
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Our e-commerce activities – in pictures
Weekly EDMs
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Our e-commerce activities – in pictures
Data Mining
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Our e-commerce activities – in pictures
Member’s Offers
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Our e-commerce activities – in pictures
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Our e-commerce activities – in pictures
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Our e-commerce activities – in pictures
Call Centre
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Our e-commerce activities – in pictures
Multi-platform
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The traditional view ...
Marketing
Price transparency Domestic competitors
In-store experience
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But ...
Marketing
Price transparency Domestic competitors
In-store experience
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But ...
Marketing
Price transparency Domestic competitors
In-store experience
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But ...
Marketing
Price transparency
Domestic competitors In-store experience
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Result?