ITWorx

Presented by: Sherif A. AmerVice President, Human Resources & Operations

About ITWorx

• Founded in 1994

• 800+ employees

• Offices in USA, Egypt, KSA , UAE and Qatar

• Microsoft Gold Certified, IBM, and Oracle Partner

• ISO 9001:2000 Certified

• Financial backing from Proparco, Capital Trust

Our Mission

Our Vision

To become a global software services organization that delivers best in class services in select markets; by tapping on top talent from strategically located development centers across the world

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Our Values

ITWorx Values

Our 15 Codes

Code 15: External Communication & ResearchCode 14: Network & Internet BandwidthCode 13: Company PropertyCode 12: Intellectual PropertyCode 11: ConfidentialityCode 10: Gifts and PaymentsCode 9: Conflict of InterestCode 8: Pornography & Adult MaterialCode 7: Alcohol and Substance AbuseCode 6: Safe WorkplaceCode 5: Attendance and PunctualityCode 4: Personal AppearanceCode 3: Equal Employment OpportunityCode 2: Workplace DiversityCode 1: Positive Environment & Mutual Respect

Balanced Scorecard the framework we use for implementing and managing strategy at all levels of an organization, by linking objectives, initiatives, and measures to our strategies

Our Methodology

Our Strategies

Our Internal Systems

• ChangePoint

• BugBase

• Library and Travel Systems

• Management Dashboard

• Human Resources System

People - Our Most Valuable Asset

• Value & Competency-based Hiring

• Employee Referral Program

• Competency-based Evaluation

• Cultural Induction and Active Management

• Continuous Learning and Growth

• Technical

• Non-technical

• Role-based

• Certified Project Management Team

Recruitment and Retention

Talent Development

• Non-technical Training• Problem Solving• Experiential Learning• Project Management• Time Management and Efficiency • Customer Service Excellence

• Technical Training

• Role-based Training• Specific training based on roles

• Account-based Training• Specific training based on accounts

Our Culture

Our Culture

• Flexible Environment• Open-door Policy• Flexible Working Hours• Casual Dress Code

• Entertainment Facilities• Table Tennis • Play Station • Gymnasium• Cilantro

• Social Events• Sports Days • Trips• Annual Meetings

Corporate Social Responsibility

• Strong commitment to community development

• Sound practices and programs addressing Academia and community service

• Academia Bridge • Formed in 2006 with programs fostering several

academic programs • Job Shadowing• Internships• Seminars• Career Days• Graduation Project Sponsorship

ITWorx Clubs

• Be Good Club • Contributes to the society through different forms

of community service

• Cutting Edge Club• Provides latest in the world of technology • Conducts seminars and lectures by the architecture

team members and external guest speakers

• Media Player Club• Screens influential movies with discussions held

before and after to expand general knowledge

• Diner’s Club• Improves quality of food through learning new

recipes and cooking techniques

Future as we see it…

“No one can accurately predict the depth and length of the recession, but the onething that is certain is that it is during these difficult times that market leadershipis won and lost. We are confident, that if we execute on our agenda, we are goingto emerge a stronger, healthier and more resilient ITWorx”

• Act early - We are focusing attention on the problem early and deliberately to make improvements to our business sooner rather than later.

• Brace for the worst - We are taking a decidedly conservative view of the market to raise the bar for ourselves.

• Reset Priorities - We have re-examined our Balanced Score Card for 2009 three times against the changing economic conditions.

• Communicate - We are focusing more energy and paying more attention to communication, so everyone is in the loop, and are all pulling in the same direction.

• Simplify, Standardize and Optimize business processes - With a focus on efficiency and productivity we are examining business processes to identify areas where we could simplify, standardize and then optimize the way we conduct our business.

Open Discussion