itworx corporate profile - amazon web...

ITWORX Corporate Profile

ITWorx Corporate Profile Telco Services

2

Fast Facts One of the largest Software

Services Firms in Egypt Founded in 1994 800+ employees and growing present in Europe, USA, Canada,

Nigeria & UK, Switzerland, Egypt, KSA, UAE and Qatar

Microsoft Gold Certified Partner ISO 9001: 2008 & CMMI Level 3

Certified Standing customers rank among

Forbes Top 100 80% Retained Customers

Core Values Collaboration Agility Innovation Quality Integrity

Social Responsibility ITWorx AcademiaBridge Panel ITWorx CuttingEdge Program

ITWorx Code of Ethics Positive Environment & Mutual

Respect Workplace Diversity Equal Employment Opportunity Personal Appearance Attendance and Punctuality Safe Workplace Alcohol and Substance Abuse Pornography & Adult Material Conflict of Interest Confidentiality Intellectual Property Company Property Network & Internet Bandwidth External Communication &

Research

Who We Are

ITWorx is a privately-held, global software professional services organization with financial backing from the EuroMena Fund, Venture Capital Bank, and Proparco. ITWorx serves Global 2000 companies and Government authorities through a myriad of products and services, including Performance & Strategy Management, Portals, Business Intelligence, Employee Collaboration Portal, Citizen Engagement Portal, Government Bus Connect, Correspondence Tracking System, Customer Relation Management, Application Support, Advanced Infrastructure Services, Quality Assurance, and Security; in addition to ITWorx education solutions Mobile Apps. From our offices in Egypt, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, USA, Europe; and representative offices in Switzerland, Canada, and Kuwait, we leverage our competencies, vertical industry know‐how, and ISO 9001:2008, CMMI Level 3, and UTC Gold Supplier certifications to serve Governments, Educational Institutions, Telecommunication Operators and Media Organizations, Financial Services, and Life Science Firms in North America, Europe, and Middle East & Africa

Vision Work, Live and Learn Better.

Mission To become our stakeholders' trusted partner and agent of change.


3

United Arab of Emirates Department of Economic

Development EXPO 2020 Ministry of Health Dubai Media Office Government of Dubai Du

Egypt Vodafone Ministry of Investment Ministry of Foreign Affairs Egyptian Liquefied Natural Gas League of Arab States Ministry of Petroleum Export Development Bank Ministry of Communications and

Information Technology Egypt Post

Kingdom of Saudi Arabia Ministry of Labor Ministry of Health Jeddah Municipality Yesser and Ajeer Qaderoon Saudi Ministry of Defense (MoD) Al Rajhi Bank SAMA

Qatar ictQatar Aspire Zone Foundation Qatar Olympic Committee ASHGHAL

Bahrain & Tunis Venture Capital Bank African Development Bank, Tunis

United States of America United Technologies Corporation Standish Mellon RiskClick Charleston Water System

Switzerland, UK & Canada Syngenta, Switzerland Essex Country Council, UK Durham County Council, UK Kent County Council, UK Execution Ltd., UK Reliance, Canada City of Ottawa, Canada Canadian Government, Canada

Customers List

ITWorx unique engagement model is based on creating long‐term strategic partnerships with our customers. Since 1994 we have amassed a list of industry‐leading Fortune 500 repeat customers. Following is sampling of ITWorx growing customer base.


4

Awards United Technologies Corp. Gold

Supplier Annual Nielsen Norman Intranet

Design Award for Ooredoo Group Intranet 2014

Microsoft Public Sector, Education Partner of the Year Award 2014

Microsoft Qatar Innovation Award 2013

ITWORX – United Development Company Competitive Win CRM 2013

Microsoft Egypt Services Partner 2011, 2007, 2005

Microsoft Recognized Partner 2010 Individual Excellence Award for

Project Management 2010, 2005 Best e-commerce Strategic Online

Portal (du eShop) 2008 Best Website in EMEA at Vignette

Excellence Awards 2008 Microsoft Early Adopters Award

Office 2008 Microsoft Worldwide Custom

Development Solutions Partner, Web Development 2007-2008

Microsoft Custom Development Solutions Partner of the Year 2007

Microsoft Early Adopters Award Office 2007, 2006

Adobe's "Site of the Day" Award for Vodafone Egypt 3G Website 2007

Individual Excellence Award for Code Development 2005

Microsoft Worldwide Customer Experience Award 2004

Microsoft Egypt .Net Product 2004 Individual Excellence Award for the

Enterprise 2004

Partners ITWorx constantly strives to foster and develop strategic alliances with the most influential pioneers and established technology providers in the world. Highlighting our role as integrators and complex application developers, these partnerships enhance our ability to deliver the comprehensive, cutting-edge solutions we promise. These partnerships keep our developers highly trained on next generation tools and technologies. Given the diverse specializations of our partners, we are better able to select from a pool of technologies when designing and implementing our superior-standard solutions.

Microsoft Competencies


5

ITWORX Huawei Certified Team

(23) official technical experts in Huawei technologies

ITWORX Huawei Certified Team ITWORX has the largest team of certified Huawei engineers in the region; ITWORX has twenty-three (23) official technical experts in Huawei technologies and are eligible to be engaged in any Huawei-based project or implementation. This great achievement marks a major milestone in the Telco industry, a game changer for ITWORX.


6

ITWORX are experts in Cutting the costs of acquiring,

serving and retaining Telco customers

Increasing ARPU Extending customer lifetimes Our products can help you identify,

analyze, report and manage where and why both these happen

ITWorx Telco Solutions and Services

Few sectors move as fast as Telco, and few offer as much potential. For operators, partnering with ITWORX to be ahead of this curve is critical to competing, and to succeeding. For you, we can create new streams of revenue, and protect those you already have. We can help you innovate to compete. We can improve your customer experiences, satisfaction and loyalty. And we can do all these in ways that are specific to your sector, and focused on your bottom line. Fundamental to everything: our commitment to your digital transformation. To doing away with physical shops and service centers, legacy IT systems and traditional structures, and to embracing emerging customer behaviors and commercial opportunities with our trademark innovation and efficiency. Telco operators enjoy working with us because we have the know-how necessary for success. The flexibility to grow with your changing needs. The determination to deliver. And the commitment to creating a long-term partnership. They also value our UX and user testing services, plus our support and value-adds. For example, we offer outsourcing: freeing your IT team to concentrate on proactive user support while we take over back office support activities. Finally, we’re also cost-effective. Because we know new technologies can require CAPEX, our solutions avoid major outlay in favor of dynamic, flexible options. Help you grow new B2B markets Our cloud-based services help you generate business. For example: SMEs looking to open online shops. Our approach matches other groundbreaking user experiences. It makes software applications transparent for user and operator. No longer do you depend on software service/support. Instead you become a provider of smart cloud application devices. The end result: small enterprises, street shops and individual service providers are empowered to promote their business, and grow. Enable you to monetize data The mobile phone is now the hub of insight into consumer behavior. As a mobile provider, you have a veritable gold mine of data that’s uniquely yours – whether it’s transactions, enquiries, text messages, tweets, GPS locations or live video feeds. All this is a major business asset, and we can help you benefit from its economic and market value. We offer data monetisation solutions such as ITWORX Revenue Booster, based on Microsoft Cognitive Services and Microsoft Azure.


7

ITWORX Solutions in Teleco

uCare Vedio Bill ITWORX HUB Media Sensor Revenue Booster ON Track Business Process Automation Correspondence Tracking System

ITWORX Solutions in Telco

High-performing collaborative portals that redefine the user’s online experience. It also offers dynamic reporting tools for better monitoring and analysis, in addition to customizable templates and forms that facilitate the creation and management of e-services.

Developing cloud-based mobile solutions that allow organizations to run their business applications on the cloud. The mobile solutions increase the users’ efficiency by keeping them aligned and informed around the clock, and definitely most cost effective compared to hardware acquisition.

Our experienced Big Data team works with our customers to unlock the value of Big Data through a wide range of technologies and tools. We provide full end-to-end solutions that leverage the power of big data technologies.

We help executives to orchestrate a multilayered strategy execution. Our tools enable them to track strategy execution, performance, and KPIs (Key performance Indicators).

ITWORX offers a variety of features and functionalities that empowers our customers into better customer service, increased efficiency, and enhanced collaboration. We offer ready-made and custom-built solutions that integrate smoothly with existing applications uCare ITWORX self-care solution uCare Enhances customer experience and increases loyalty while decreasing customer care center cost, and increasing revenue Video Bill Want to offer your customers innovation. With ITWORX Video Bill, a responsive, personalized and well-designed video bill message is generated in real-time and sent to a customer – explaining their monthly bill and offering them promotions. The benefit to consumers: clearer bill data and an improved experience. The benefit to you: it’s a great way to build brand trust and loyalty. ITWORX HUB We can enhance the way your employees serve your customers, through engagement products. Our Intranet solutions – such as ITWORX HUB – help them share knowledge, find resources, communicate and collaborate – and much more. Finally our innovative customer experience products help position you at the forefront. For example, with ITWORX Video Bill, a responsive, personalised and well-designed video bill message is generated in real-time and sent to a customer – explaining their monthly bill and offering them promotions. Media Sensor Market-leading solution that gets you ahead In today’s social media-enabled world, having your finger on the pulse matters more than ever.& nbsp; Opinions and trends, incidents and debates – they move at lighting-fast speed, and they reach everyone, everywhere. No organisation can afford to be left behind, or be


8

left out – whatever sector it’s in. That’s where Media Sensor comes in. Our market-leading solution doesn’t just keep you up-to-speed; it gets you ahead. And it doesn’t give you information, it gives you insight: powerful, practical insight into your customers, your competitors and the world at large. Social media listening Rich and detailed analysis Easy-to-use tools and dashboards Unique features and capabilities (including languages) Revenue Booster ITWORX Revenue Booster Want to monetize your data? ITWORX Revenue Booster can: Help you identify your potential and target revenues. Set a sales strategy for maximizing revenues from existing customers. Customize your marketing efforts to individual customers. Our solution can help you increase your revenues by up to 5%. ON-Track ON-Track is a strategic performance management solution that aims at enhancing organizations’ productivity by providing a backbone for managing, sharing and monitoring the achievement of strategic plans. ON-Track is built around the remarkable Balance Scorecard concept, and allows KPIs identification, goals setting and strategy cascading, for detailed and accurate strategy execution. ON-Track provides users the ability to track their strategy in accordance with the widely acclaimed Balanced Scorecard (BSC) framework, in addition to the capability to incorporate custom strategic frameworks. Business Process Automation ITWORX solutions Automate common business processes which reduces manual tasks and common workflows Correspondence Tracking ITWORX solution CTS sets an organized and smooth workflow system, it ensures important business correspondences are properly handled, tracked, retained, and are easy to find later on.


9

ITWORX Services in Teleco

Application Management & Support

Deployment & Configuration Management

Quality Control Quality Assurance Consultancy &

Training Outsourcing & Virtual Captive

ITWORX Services in Telco

ITWORX provides predictable, business-focused support services that optimize operations, manage risk, and deliver measurable business value. We offer an array of support and maintenance services designed to guarantee maximum availability.

ITWORX provides a full breadth of testing services including enterprise software testing, training, and consulting. ITWORX testing process framework is augmented by CMMI Level 3 certification. This ensures compliance of all processes and procedures to international benchmarks.

ITWORX is a trusted partner for Software development organizations and Independent Software Vendors (ISVs). They face change management, cost reduction, and time-to-market requirements. We offer extended development and co-development arms for building innovative and world-class software. Application Management & Support We work on three levels, from the infrastructure layer to the platform layer and up to the application layer, to design and deploy, manage and maintain, and enhance business-dependent tools. Deployment & Configuration Management We have highly skilled teams who document project plan, which includes risk plan, communication plan, configuration management plan to ensure successful and cost-saving deployment Quality Control Continuously applying quality control practices For services and products to stay in business, they have to be two things: reliable, and of a quality that wins customers’ confidence and satisfaction. Continuously applying quality control practices and processes can guarantee this: Conformance to requirements Fitness to purpose Superiority What makes us different? Quality Assurance Consultancy & Training ITWORX offers its consultancy services as a knowledge transfer channel in which its extensive expertise in Quality Engineering is passed on to customers. We also provide 10 different trainings on testing and Quality Assurance Outsourcing & Virtual Captive Sharing resources and/or collaboration among organizations are worldwide promoted trends. The mutual benefits for both organizations is higher compared to the incentives a company gains alone from its one resources. The business jargon labels such magnified effects and synergy effects. Focusing on software development organizations and independent software vendors (ISVs), it is discovered that they are highly exposed to different challenges, like change management, cost reduction and time-to-market requirements. Onsite Placement Services We provide highly skilled and certified teams to our customers onsite - who are used to working in multiethnic and multicultural - to offer application design, development, implementation, quality management, security auditing.


10

Our Telco Customers

du Bakcell Vodafone Orange Ooredoo Group Etisalat STC

Success Stories

ITWORX Conducted Full End-to-End Testing of Bakcell’s New NGBSS upgrade, ensuring a Smooth and Flawless Transformation from the Legacy BSS As part of its Billing Transformation Program, Bakcell has recently replaced their old

Business Support Systems (BSS) with new Huawei Systems. ITWORX has delivered an

End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System

(Huawei NGBSS). ITWORX succeeded to control the project and avoid any interruption

or dysfunction in the normal operations of different business departments during this

transformation. ITWORX has performed all the testing and led the handover to

different business departments.

du, the Cutting Edge Self-Care Web Portal Competing against time, du needed a consumer self-care portal that would help it

beat other players in the market. ITWORX used its extensive knowledge in BEA and

TIBCO technologies to develop a completely secured, bilingual consumer self-care

portal that offers customers with account management capabilities for a variety of e-

services. The results? du gained a competitive advantage in the UAE marketplace with

a professional, easy-to-use self-service portal. With the ability to continuously add and

integrate new services to the portal, du self-care portal increasingly attracts

nationwide consumers.

ITWORX Integrates du Front-End and Back-End, an SOA Investment Right in Place du needed a flexible and reliant partner to create a scalable SOA infrastructure that

integrates front-end with the company’s backend infrastructure. ITWORX designed

and developed the integration layer that acts as a mediator that binds the back-end

systems, databases, and platforms (such as TIBCO) with the business applications,

exchanged events, and customer facing Web portals and portlets. The results? A

scalable infrastructure that enhanced du organizational flexibility and created agility in

du capability to offer new services to consumers with reduced development time and

cost.

Ooredoo Intranet Portal Developing Ooredoo group intranet portal. The solution enables the employees to better communicate, innovate, learn and contribute with openness and transparency. It creates social channel between Qtel Group companies worldwide, bridging the gap across various geographical and cultural boundaries. The intranet uses ADFS (Active Directory Federation Services) to link employees in different operating companies together on the same intranet. In addition, the portals automates the daily tasks to improve productivity and support a paperless working environment


11

Technologies Used

Java, Oracle Database IBM WebSphere Application Server BussinessObjects Technologies SharePoint Technlogies .Net, SQL, and K2 C/C++ for Windows 8 Development Andriod, iOS and Windows 8 UNIX, Solaris

Ooredoo Self Service ITWorx has worked with Ooredoo to achieve its vision to enrich its customers' lives, as a leading international communications company, with the new Windows 8 operating system. ITWorx has developed a solution that offers subscribers a fully-fledged account management (self-care) through a Windows 8 application. It offers subscribers access to their Ooredoo accounts, taking full control of their communication needs, where they can manage different services, view their bills and redeem Nojoom loyalty points/gifts. The application enables the users as well to topup their prepaid lines and pay their bills using either scratch cards or credit cards. The solutions is based on C/C++ for Windows 8 development, MSP , XML and UML

Etisalat "Saytar" Smart Phones & Tablets Mobile Application ITWorx developed a secure and user-friendly mobile application (Saytar) smart phones and tablet mobile application. Saytar is the first application of its kind in Egypt; no other telecom operator or service provider has presented its subscribers with a fully-fledged account management (self-care) application. The application offers subscribers access to their Etisalat accounts, where they can manage different services, view their bills and redeem more loyalty points/gifts. Users are also able to report instantly any kind of network problem they face, and locate the nearest payment spots wherever they are. This is in addition to Register in Etisalat Self-service (Including Change & Forgot password option), Rate plan Migration, browse & buy call tone, have a most used actions tab, and Subscribe and unsubscribe from existing alert services. The application is compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad. Requires iOS 4.0 or later.

ITWORX Helps Vodafone in Rebranding their Website and Enhancing User Experience A new subsidiary of Vodafone, Vodafone Egypt needed to revamp its old website in order to conform to Vodafone global branding guidelines and rules. ITWORX launched a full transformation of their website with redesigning and re-architecting of user experience scenarios. Leveraging the existing technological infrastructure, ITWORX implemented Vodafone Egypt website with new look and feel, features, and communication channels to enrich the new website contents. The results? Better user experience, increased website hits, improved global ranking, and more revenue.

du, the Telco Off to a Flying Start When the UAE second telecommunications operator, du, decided to roll out a 055 number booking campaign across the Emirates, ITWORX, Egypt's largest professional software services firm, was asked to develop its web registration and booking system. The results? Instant market penetration and a highly impressed


12

Other Telco Solutions

Qatar Olympic Committee (QOC) Strategy Performance Management Mobile Dashboard

Katara Cultural Village Website and Mobile App Project

Dubai e-Government Payment Platform

Qiyas Mobile Application Development

Federal Public Prosecution Department (PP) Smart Gov. Mobile Application Development

MSAD Performance Tracking Framework with ITWORX Mobile Dashboard

user base of half a million future customers. For du NBA innovation and unmatched customer satisfaction, ITWORX was awarded the 2007 Worldwide Microsoft Custom Development Solutions Partner of the Year, Web Development.

ITWORX Boosts Vodafone live! with Dexterous Application Support Vodafone Egypt needed a partner with thorough understanding of the Vodafone live! application and system infrastructure in order to provide timely technical support. ITWORX provided round-the-clock technical support for Vodafone Egypt application support team. Using an incident tracking tool, ITWORX solution tracks and categorizes submitted problems. With multi-tier support levels and stable services, Vodafone live! customers enjoyed their experience as they knew that any malfunction is addressed to perfection. With customer satisfaction and buy-in, Vodafone Egypt profits are soaring.

ITWORX Delivers Vodafone live! to Put Innovative Services in the Palm of Vodafone Egypt Customer Hands To keep pace with the global Vodafone live! initiative, Vodafone Egypt needed to establish its own Arabized offering to provide users with the same innovative services on their handsets while meeting the global Vodafone live! guidelines. ITWORX successfully customized and deployed Vodafone live!, an integrated package of services including mail, calendar, instant messaging, multimedia downloads, multimedia messaging, worldwide news access, search capabilities and customization for all major mobile handsets. In this massive project ITWORX leveraged its expertise in Vignette, Bea, and Oracle technologies.

ITWORX Delivers Vodafone Egypt its Sales ScoreCard Application ITWORX implemented Vodafone Sales Scorecard, a web-based application that extracts data from the Point of Sale (POS) data warehouse overnight and integrates it within several daily and monthly analytical reports.

Vodafone Network Performance Portal Track the performance of heterogeneous network elements from one location with a Portal that gives management a complete view of the GSM network performance by aggregating data from individual network elements.

STC Reporting Module Analyzing information on Service Deliver Platform using a data warehousing solution generating reports about subscriptions revenue and services usage statistics.


13

Vodafone Risk Management system Manage overdue amounts and high-risk clients, Re-engineering of VFE old risk management application and providing new collections and high usage extraction and tracking apps.

Mobinil K2 Workflow Automations Automating the manual workflows at Mobinil using K2 workflow engine.


14

Egypt Cairo Nasr City 11771, Free Zone, Area 7B, Block J Cairo, Egypt Tel +20 2 2673 6111 Fax +20 2 2673 6188 ITWORX Alex SAE Nasr City Free Zone Area 7B, Block J Cairo, Egypt Tel +20 2 2673 6111 Fax +20 2 2673 6188 Saudi Arabia Riyadh Al Safwa Trading Center, Al-Sulaimanyah, Gate 1 Office #1115, P.O.Box 26627 Riyadh 11496, Saudi Arabia Tel +966 11 2886 557 / 8 Fax +966 11 2886 559 United Arab Emirates Dubai Dubai Internet City Block DIC, Building 17, Office 256 & 257 P.O BOX 500814, Dubai, UAE Tel +9714 4370 833 Fax +9714 4370 832 Qatar Doha Al Ferdan Towers, West Bay 9th Floor, Office # 914 PO Box 31316, Doha, Qatar Tel: +974.4410.1518 Fax: +974.4410.1500

USA Connecticut 20 Batterson Park Rd., Suite 360 Farmington, CT 06032, USA Tel +1 860 676 7878 Fax +1 860 760 6385 United Kingdom London 11 Pilgrim Street, Second Floor EC4V 6RN, London, UK Tel +44 (0)203 4788 212 Fax +44 (0)20 7632 1638 Canada Ottawa ITCAWORX Software Solutions Inc. 1 Rideau St., Suite 700 Ottawa, ON K1N 8S7, Canada Tel: +1 613 670 5737 Tel: +1 860 760 6385 Global Representatives Switzerland Hunenberg ITWORX DACH GmbH Sonneggstr. 61 CH-8006, Zurich, Switzerland Tel +41 44 251 1502 Business Partner - NewFrontiers Kuwait Mazaya Tower #2, 1st Floor, B-1-Khalid Bin Al-Waleed St. P.O.Box 21890 Safat, 13079, Kuwait Tel +965 22282502 Fax +965 22282503

www.itworx.com

itworx corporate profile - amazon web...

Documents