itu-d report on the usage and provision of cloud computing ...€¦ · cloud computing advantages...
TRANSCRIPT
ITU Regional Forum on Emerging TechnologiesTunis, Tunisia, 23-24 April 2019
ITU Forum on Technologies, Regional Emerging Tunis, Tunisia, 23-24 April 2019
ITU-D Report on the Usage and Provision of Cloud Computing Services
in Arab Countries
Presented by: Mr. Slaheddine MAAREFSenior Advisor and Deputy Regional Director
ITU Regional Office for the Arab [email protected]
Objective of the Study
2
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Improve the use and implementation of Cloud Computing Technology in Arab countries through:
assessing the situation of using and providing Cloud Computing in Arab Countries
identifying the main opportunities, barriers, issues and needs
proposing a set of relevant guidelines allowing all related stakeholders to benefit from the use of cloud computing technology at different levels
In order to collect information and experiences on the consumption and the provision of cloud computing services in Arab Countries to be used to elaborate the report, a survey was disseminated in June 2018, and was sent to the 22 Arab countries
Overview on the Survey
3
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Topic Nb. of Questions Overview
General Questions 12Line of Business, internet connection type, number of CSPs and Data Centers in the country, most sectors using the Cloud in the country, social and economic advantages of Cloud Computing, …
Use of Cloud Computing Services 15
Motivations for use, deployment models, cloud offerings and applications, costs, criteria for the choice of CSPs, advantages, internal and external barriers, …
Provision of Cloud Computing Services 11 Motivations for provision, deployment models, provided cloud services,
infrastructure requirements, challenges, …
Towards an improved use and provision of Cloud Computing services
13 National initiatives, data protection and security, Capacity Building and Support, standardization requirements, data centers improvements, Experiences and success stories, …
Survey on :
Usage and Provision Of Cloud Computing Services in Arab Countries
Overview on the Respondents
4
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Country Number of Respondents1 Comoros 12 Egypt 13 Iraq 14 Jordan 255 Kuwait 16 Palestine 17 Qatar 18 Saudi Arabia 29 Somalia 4
10 Sudan 111 Syria 112 Tunisia 4
Total 43
Sector Number of Respondents
1 Telecommunications/ICT 17
2 Education/reserach 14
3 Healthcare 2
4 Public services 5
5 Banking/finance 5
Total 43
43 responses on the survey were received from 12 different Arab countries:
Respondent organizations are diverse and belong to different sectors:
Some Findings from the Survey (1/9)
5
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Motivations for Cloud Services Adoption
The main motivation for Arab organizations to migrate to the cloud is to increase work efficiency, mainly by:• improving collaboration within the
organization’s staff• enhancing mobility• offering office tools and productivity-
enhancing applications on the cloudDecrease
total cost ofownership
Replace on-premiselegacy
systems
Enablebusiness
continuity
Increasework
efficiency
Other NoResponse
58%
47%
61%69%
6% 6%
Some Findings from the Survey (2/9)
6
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Adopted Cloud Deployment Models
The Private Cloud Computing is the mostadopted deployment model by Araborganizations (61% of respondents)
61%
28%
39%
6% 8%
64%72%
31%
42%
14% 11% 8%
Security is the most important factor that influencesthe choice of the cloud deployment model by Araborganizations (72% of respondents)
Some Findings from the Survey (3/9)
7
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Cloud Computing Services and Applications
The responses to the survey show that personal productivity software (61% of respondents), servers hosting (56% of respondents) and storage (44% of respondents) are the most Cloud Computing services currently used by Arab organizations
0%
10%
20%
30%
40%
50%
60%
70%
Currently using Planning to usewithin 1 year
Planning to usewithin 1 to 3
years
Planning to usewithin 3 to 5
years
No plans to use
Collaboration and communication tools
Storage
Servers hosting
Backup Storage
Disaster recovery
Enterprise and Business software
Application platforms & developmentsoftwarePersonal productivity software
Utilities/management software
Networks
Some Findings from the Survey (4/9)
8
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Cloud Computing Advantages According to the survey’s findings,
service availability was ranked as the most important advantage of Cloud Computing for Arab organizations (51% of respondents)
High importance was also given to other advantages such as the reduction of capital expenditure (47% of respondents), business continuity (44% of respondents) and the disaster recovery capabilities (42% of respondents)0% 20% 40% 60% 80% 100%
Reduction of capital expenditure
Operational cost saving
Outsourcing non-core/non-strategic activities
Faster time to market
Scalability on demand/flexibility to the business
Frequent software updates
Convenience for the IT development teams
Reliable data storage
Business Continuity
Disaster recovery capabilities
Increased collaboration
Mobility
Service Availability
47%
33%
14%
19%
37%
26%
19%
28%
44%
42%
23%
33%
51%
26%
33%
14%
37%
33%
28%
26%
40%
35%
37%
23%
19%
26%
9%
12%
23%
19%
12%
19%
23%
14%
9%
9%
23%
26%
9%
2%
7%
14%
7%
5%
12%
7%
7%
5%
2%
5%
5%
2%
12%
2%
5%
2%
9%
2%
2%
7%
2%
2%
5%
2%
2%
2%
2%
1- Most important 2- Very important 3- Important 4- Quite important 5- Least important Do not know No Response
Some Findings from the Survey (5/9)
9
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Internal Barriers to Cloud Services Adoption
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Unawareness of Decision makersGeneral Resistance to change
Measuring ROICost management
Integration with existing systemsLack of resources /expertise
Governance/control issues
22%14%14%
19%22%
14%22%
11%17%
22%36%
28%33%
28%
11%25%
25%8%
14%14%
17%
11%14%
8%8%8%
6%11%
14%11%
6%3%
8%8%
3%
11%6%
8%6%
6%8%
6%
1- Most important 2- Very important 3- Important
4- Quite important 5- Least important Do not know
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lack of regulatory framework
Lack of benchmarking
Security issues
Privacy and data protection issues
Trust in CSP
Location of data
Data ownership
Service Quality/SLA issues
Lack of technical support
Vendor lock-in concerns
Availability concerns
Performance concerns
Lack of customization opportunities
Regulatory/compliance concerns
Technical complexity
28%
17%
44%
42%
31%
31%
36%
28%
14%
17%
19%
14%
11%
22%
6%
19%
8%
19%
17%
22%
25%
22%
25%
14%
11%
22%
28%
19%
22%
22%
25%
31%
8%
14%
11%
17%
14%
17%
14%
14%
14%
6%
6%
3%
11%
6%
11%
3%
6%
6%
3%
3%
3%
3%
6%
3%
3%
6%
11%
11%
6%
3%
8%
6%
3%
3%
6%
3%
6%
6%
11%
3%
6%
3%
3%
3%
3%
6%
3%
3%
3%
1-Most Important 2-Very important 3- Important4- Quite important 5- Least important Do not know
According to the survey’s respondents, Privacy and dataprotection issues are the most important externalbarriers to Cloud Services Adoption in Arab countrieswhile Governance/ control issues, integration withexisting systems and unawareness of decision makersabout the potential of the Cloud are the mostimportant internal barriers
External Barriers to Cloud Services Adoption
Some Findings from the Survey (6/9)
10
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Challenges of Cloud Service Providers
The lack of regulatory framework for Cloud Computing services and data privacy are the top two challenges for Arab Cloud Service Providers
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lack of regulatory framework for Cloud Computing services
Lack of resources and expertise
Security requirements
Data privacy
Lack of standardization
Regulatory compliance
Performance requirements
Managing Multiple Cloud Services
Competition
Provisioning of new services
Interoperability
Finding the appropriate technology partners
Infrastructure needs
100%
67%
100%
67%
67%
33%
33%
33%
33%
33%
67%
67%
33%
33%
33%
33%
33%
33%
33%
33%
33%
33%
1-Most important 2-Very important 3- Important 4- Quite important 5- Least important Do not know
Some Findings from the Survey (7/9)
11
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
National Initiatives to Promote Cloud Computing
60% of the respondents mentionedthat their countries have alreadylaunched national initiatives topromote Cloud Computing
42%
42%
28%
51%
63%
14%
16%
12%
7%
21%
26%
35%
19%
21%
21%
21%
14%
23%
21%
14%
16%
7%
30%
12%
5%
9%
12%
7%
19%
2%
5%
5%
2%
5%
7%
2%
2%
5%
5%
2%
2%
2%
2%
2%
2%
2%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reduce the cost of Bandwidth
Invest in IT infrastructure
Protect intellectual property
Combat cybercrime
Guarantee data protection and privacy
Raise awareness on the benefits of CC
Cooperate with international institutions
Benchmark experiences of other countries
Stimulate investments in broadband
Promulgation of legislations and regulations
1-Most important 2-Very important 3- Important 4- Quite important 5- Least important Do not know
60%27%
13%
0%Yes
Yes, ongoing
No, but on theroadmap
No initiatives
The most recommended initiatives to be launched in order topromote Cloud Computing in Arab countries are to guarantee dataprotection and privacy, combat cybercrime, reduce the cost ofbandwidth and invest in IT infrastructure such as implementingIXPs and building national data centers
Some Findings from the Survey (8/9)
12
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Best Practices to enhance Security in the Cloud
0%
10%
20%
30%
40%
50%
60%
70%
80%
Controlshared
responsibilitybetween CSC
and CSP
Deployaccess
managementsolutions
Verifycompliance
requirements
Secureendpoints
Encrypt dataand conduct
audits
Other No response
Encrypting Data and conducting audits wereranked as the most important and helpfulbest practices for Arab organizations toenhance security in the Cloud (74% ofrespondents) followed by securingendpoints (53% of respondents) andverifying compliance requirements (47% ofrespondents)
Some Findings from the Survey (9/9)
13
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Need for capacity building
The main area where capacitybuilding is needed by Araborganizations in the field if CloudComputing is security management(67% of respondents)
Capacity building is also needed inthe domains of data centersmanagement and technicalrequirements including IT andnetworks (53% of respondents)
0%
10%
20%
30%
40%
50%
60%
70%
Some Recommendations (1/3)
14
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Arab Governments need to establish of a cloud computing regulatory framework which focuses on theregulatory issues related to Cloud Computing and defines clearly the rights and obligations of the main actors inthe Cloud Computing ecosystem, essentially CSPs, Individual Customers, Government entities and organizationsusing the Cloud
Building Data Centers in Arab countries could drive the use of Cloud Computing Services as the hosting of dataoutside the country is considered problematic and raises many concerns related to security and data protection
The coordination of legislations between countries and sub-regions on data protection aspects in the cloudwould be important to promote a wider use of Cloud Services inside the Arab region and to help local CSPs enternew markets
More Internet exchange points (IXP) should be established in the Arab Countries, on national and/or regionalbasis
Some Recommendations (2/3)
15
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Policy makers and regulators in Arab countries should put in place policies and regulations that support thedevelopment of broadband infrastructure and ensure the availability and the affordability of broadband accessfor all citizens
Concerns about data security should not prevent Arab organizations from using cloud services and benefit fromtheir multiple advantages. The selection of the most suitable deployment model and of the right CSP that meetthe requirements of the organizations in regards to security of data and compliance, could mitigate the securityrisks
At a national scale, ICT Academic institutions should include Cloud Computing studies in the universitycurriculum and award degrees dedicated to Cloud Computing
CSPs should establish a team of experts certified in many Cloud aspects and build strong partnerships withinternational companies specialized in Cloud Computing in order to help them build their data centers, installservices platforms and enrich their services portfolio
Some Recommendations (3/3)
16
1
ITU Regional Forum on Emerging Technologies, Tunis, Tunisia, 23-24 April 2019
Raising awareness about Cloud Computing Advantages may help convince top managers of organizations aboutthe importance to migrate to the Cloud and reduce the impact of resistance to change
Arab countries which are more advanced in Cloud usage and provision could share their experiences with othercountries as well as develop best practices that could be helpful for the other countries
Arab countries should get more involved in the standardization activities of international SDOs (StandardsDevelopment Organizations) and communicate on their needs for Cloud Computing standards and theirconcerns which could be addressed by standards in order to take account of them in future standardizationwork
A Task Force for Arab countries around Cloud Computing could be created in order to further and effectivelycontribute to the standardization activities of international SDO and groups working on Cloud Computingstandards
17
Thank you
Forum Régional de l’UIT sur les Technologies Emergentes Tunis - Tunisie, 23-24 Avril 2019