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It’s not WHAT you say, It’s HOW you say it… Communication Skills

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Page 1: It’s not WHAT you say, It’s HOW you say it… Communication Skills

It’s not WHAT you say,It’s HOW you say it…

CommunicationSkills

Page 2: It’s not WHAT you say, It’s HOW you say it… Communication Skills

YOU

Page 3: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Objectives:1. Learning attitude and process2. Improving from where we are, who

we are3. Better presentations4. The 7-C’s of Writing5. Writing skill development

Page 4: It’s not WHAT you say, It’s HOW you say it… Communication Skills

The learning attitude?

Nobody can teach anybody

anything!

Page 5: It’s not WHAT you say, It’s HOW you say it… Communication Skills

What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?

The matrix of learning

Page 6: It’s not WHAT you say, It’s HOW you say it… Communication Skills

I don’t knowI don’t know

I knowI don’t know

I don’t knowI know

I knowI know

Page 7: It’s not WHAT you say, It’s HOW you say it… Communication Skills

What is it?

I know you believe you understand

What you think I saidButI am not sure You realize whatYou heard is notWhat I meant…

Page 8: It’s not WHAT you say, It’s HOW you say it… Communication Skills

““The first step in good The first step in good communication is to communication is to stop assuming that stop assuming that

the other person the other person understands what you understands what you are saying, because are saying, because you understand.”you understand.”

Bryson, 1991

Page 9: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Myths about Communication

We communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to

everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much…

Page 10: It’s not WHAT you say, It’s HOW you say it… Communication Skills

ConceptsCommunication is a two-way processWords Mean Different Things to Different People.

The Initiation of a Message Provides No Assurance It Has Been Received.

Communications Often Become Distorted as They Are Transmitted.

Page 11: It’s not WHAT you say, It’s HOW you say it… Communication Skills
Page 12: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Communication of Content

Channel choicesIn personTelephoneEmailWrittenThird party

Page 13: It’s not WHAT you say, It’s HOW you say it… Communication Skills

How We Communicate• CVs, Resumes• Email, Web site, FAQs • Letters, Newsletters, Brochures, Articles,

Catalogs• Advertisements, Notice Board,

Pamphlets, Signs, Press Release• Presentations, multimedia, talks• Reports, Manuals, Proposals, Books

Page 14: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Communication is all about

establishing

good relationships!

Page 15: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Attributes of effective communication

Invalidation:SuperiorityRigidityIndifferenceinflexibility

Validation:RespectfulFlexibleTwo way

communicationIdentify areas

of agreement

Page 16: It’s not WHAT you say, It’s HOW you say it… Communication Skills

The four skills:

ListeningSpeakingReadingWriting

WritingReadingSpeakingListening

Page 17: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Group Presentations

1. Greet and smile

2. Introduce yourself and the subject

3. Present quality with confidence

4. Answer questions

5. Thank the audience

Page 18: It’s not WHAT you say, It’s HOW you say it… Communication Skills

Writing Skills Development:Daily diary

Emailing/ chatting

The letters we’ve forgotten…

Challenge closesFilling in the exercise:

letters/cards/invitationUnscrambled letters

Page 19: It’s not WHAT you say, It’s HOW you say it… Communication Skills

ThankYou


IT’S TIME SAY GOODBYE

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