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Top Mgmt
Users
IT Department
ITIL v3: The MapITIL v3: The Map
(2011 version) (2011 version)
IT Department
Service Strategy
Service Design
Service Transition
ServiceOperations
Se
rvic
e D
es
k
Continual Service Improvement
Middle Mgmt.
Copyright (c) 2005-2011 FreeCode International. This work is licensed under the GNU General Public License. To view a copy of this license, visit http://www.fsf.org/licensing/licenses/gpl.html
SL
As
Str
ate
gy
Customers of IT I T S e r v i c e D e l i v e r y O r g a n i z a t i o n
Top Mgmt
Users
IT Department
ITIL v3: The MapITIL v3: The Map
(2011 version) (2011 version)
IT Department
Service Strategy
Service Design
Service Transition
ServiceOperations
Request Fulfilment
Incident
Problem
Event
Access
Transition Planning and Support
Service Assets and Configuration
Change
Releaseand
Deployment
Validationand
Testing
Knowledge Management
Service Level
Financial
Service Portfolio
Service Catalog
DesignCoordination
AvailabilityITS
ContinuitySupplier
InfoSecurity
Se
rvic
e D
es
k
Demand
Evalu-ation
Strategy Management
CSI 7 Step Improvement process
Middle Mgmt.
Copyright (c) 2005-2011 FreeCode International. This work is licensed under the GNU General Public License. To view a copy of this license, visit http://www.fsf.org/licensing/licenses/gpl.html
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CapacitySL
As
Str
ate
gy
Customers of IT I T S e r v i c e D e l i v e r y O r g a n i z a t i o n