itil® v3 foundation exam tutorial

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ITIL® V3 Foundation Exam TutorialPresenter – Siddharth

ITIL is the registered trademark of AXELOS Limited

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Context Setting & Qualification

Kick Starting ITIL V3 Foundation Preparation

Preparation Method and Timelines

Important Topics in ITIL Foundation

Semantics of the ITIL Foundation Exam

Tips and Tricks to clear the exam

Common Pitfalls to avoid

Q & A

What will you learn today?


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Qualification

This qualification is primarily aimed at:

Those who require a basic understanding of the ITIL framework

Those who need understanding of how ITIL can be used to enhance IT service management within an organization

IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement


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Kick starting your ITIL Foundation preparation

Enroll in a Course

Getting Familiarized with ITIL terminology and Definitions

Understanding ITIL Core Volumes and Process

Module Wise Question Papers

Review of Questions that were not correct

Complete the training

Schedule online exam


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Understanding where do you come from?

IT

•Are you working in IT?

•Are you familiarized with service

Non-IT

•Understanding of IT

•Key principles of ITIL in context of Non-IT

Experience

•1-2 Years Experience

•3 Years and More


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Preparation Method and Timelines

Open Mind without any

baggage

Understanding the Concepts and

Terminology

Self Study and Taking Mock Exams/QPs

Getting Familiarized with

Exam pattern

Section Time

IT + Course 3 Days

Non IT +Course 1 Week


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Module 1

» Service Management as Practice

Module 2

» Service Strategy

Module 3

» Service Design

ITIL Foundation Course Topics

Module 4

» Service Transition

Module 5

» Service Operation

Module 6

» Continual Service Improvement


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Process and Concepts Covered in Foundation

Service Strategy

Demand m.

Financial m.

Business Relationship Mgmt

Service Portfolio Management

Service Design

Service Catalogue m.

Service Level m.

Capacity m.

Availability m.

Service Continuity m.

Information Security m.

Supplier m.

Service Transition

Knowledge m.

Change m.

Asset and Configuration m.

Release and Deployment m.

Transition Planning and Support

Service Validation and Testing

Evaluation

Continual Service Improvement

Service Measurement

Service Reporting

Service Improvements

Service Operation

Incident m.

Problem m.

Event m.

Request Fulfillment

Access m.

Operation m.

Service Desk

Application

Technical m.

IT Operations


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Semantics of the Exam

Multiple choice questions

40 Questions

26 Marks required to pass (out of available 40) – 65 %

1 Hour Duration

No Negative Marking

Closed Book


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Tips and Tricks

ITIL Terminologies and Definition

Selection of good trainer/training organization

Thorough Revision

Practice the sample question tests

Appear for Mock Exams

Read the possible options without preconceived notion

Eliminate 50 % irrelevant choices.


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Common Pitfalls

Bringing your own

experience

Thinking too much

Overlooking the Answers

Rushing to complete

Preparation to take the

exam


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Analyze the preparation method and

Timeline

Schedule Exam

Batch Schedule and extra time for Clarifications/

Post Q &A

Attend the ITIL Foundation Exam

Prep Training

Complete the Training Course

Continue Study

1-2 Weeks

Take the Exam & Clear it!!

Ideal Time Gap Between

Training and Exam1 – 2 Weeks

24 x 7 Assistance from edureka!

Online Virtual Training by edureka!

Getting the student geared up for exam assistance

from edureka!

Personalized guidance by SME from edureka!

Ideal Preparation Time


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Resources and Next Steps

1. Enroll for the Course

2. Take the Mock Exam

3. Study & Clear the Exam

What is in for you as an ITSM Professional?


http://www.edureka.co/blog/what-is-in-for-you-as-an-itsm-professional

www.edureka.co/itilSlide 14Slide 14Slide 14

Certifications

Get certified in ITIL from edureka!

Edureka's ITIL course: • Carefully designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and

consists of various aspects of ITIL® best practices like ITIL® service operation and design• Online Live Courses: 16 hours• ITIL® Expert Certiified Trainer• 2 Full Length Mock Tests• Case Studies• Lifetime Access• 24 X 7 Support

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Thank You

Questions/Queries/Feedback

Recording and presentation will be made available to you within 24 hours


itil® v3 foundation exam tutorial

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