itil v2 to v3 foundation bridge
TRANSCRIPT
Course DescriptionITIL v3 makes the link between ITIL’s best practice and business benefits clearer and stronger. The main difference between v2 and v3 is that v3 takes a lifecycle approach to guidance, as opposed to a process-led integration. This class bridges the gap between ITIL v2 and v3, and prepares a student for the ITIL v3 Foundation Bridging Certification Exam. This course examines the ITIL v3 Service Lifecycle and implementation of the five core volumes:
• Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement
You will discover the key differences and explore the business value and objectives of the new ITIL v3 structure. Students who successfully complete the bridge certification will be positioned to continue their training on the v3 level as it becomes available.
Who Should Attend? V2 Foundation Certified IT Professionals who wish to transition to ITIL v3.
PrerequisitesITIL Foundation Certificate from earlier ITIL versions. It is recommended that prior to attending this class, students review the material learned in v2 training.
DurationThis is a 1 day class with courseware provided. A proctored exam is included in the fee, and will be given at the conclusion of the lessons.
201.474.4200 [email protected]
T e c h n i c a l E d u c a t i o n C e n t e r
www.gothamtg.com
ITIL v2 to v3 Foundation Bridge
The v3 changes address the priciples of IT Service Management in today’s world by focusing on:
• Business and IT Integration
• Value Network Integration
• Dynamic Service Portfolios
• Service Management Lifecycle
New Jersey Office1 Paragon Drive, Suite 200Montvale, NJ 07645Tel: 201-474-4200Fax: 201-802-9615
New York Office888 Seventh Ave., 35th FloorNew York, NY Tel: 212-453-2547Fax: 212-453-2596
Connecticut Office4 Research Drive, Suite 402Shelton, CT 06484Tel: 203-622-1210 Fax: 203-663-8060
ExaminationCandidates will take the ITIL Foundation Bridging exam at the conclusion of the class. The exam will consist of 20 questions, and should require approximately 30 minutes to complete. Students with a v2 certification who pass the ITIL v3 Foundation Bridging Certification Exam will hold the equivalent of the ITIL v3 Foundation Certificate.
Gotham Technical Education CenterGotham’s Technical Education Center is a Citrix Authorized Learning Center; a Check Point Authorized Training Center; and a ScriptLogic Authorized Training Center. The Technical Education Center also offers:
• IT Infrastructure Library (ITIL) training• Certified Information Systems Security Professional (CISSP) exam preparation training• Custom Nokia training• Sponsored VMware and Blue Coat training • Other custom and on-site technical training