ITIL V2 Foundation Certification - Scope and Prospects in Dubai and Abu Dhabi

Information Technology Infrastructure Library (ITIL) is an IT standard practice in line withISO/IEC 20000 (IT Service Management Code of Practice) for IT Service Management(ITSM). ITIL is launched by Office of Government of Commerce, UK.

Mega corporations like Honda, Aetna Life Insurance, Avaya, Bank of America, Boeing, BP,Capital One, Caterpillar etc. are some of the companies who use this practice forefficient process delivery and IT support services.

ITIL is also about identifying and documenting risk, business case, service portfolio,service catalogue, service level agreement, operational level agreement, Supplierinformation etc. ITIL is gaining wide acceptance in Middle East especially cities like Dubaiand Abu Dhabi.

Since this is a complex subject, a certification course is ideal for those who want to chartout an ITIL career where one has to undergo training on ITIL v2 principles. These includesterminology, the Service Desk Function, 10 core processes and their relationship witheach other besides the interfaces with business.

This prepares one for ITIL Foundation Certification Exam which consists of 40 questionswhere 65% correct answers are required to get ITIL Foundation Certificate. This givesone awareness on key elements, concepts and terminology used in ITIL service life cycleprocess in areas like strategy, design, service, service and continual improvement.

Delegates with ITIL Foundation Certificate will be trained and examined to sit ITILPractitioners Exam leading to ITIL V2 Certification which is an intermediate qualification.The next level is expert level ITIL V3 Certification. U.S. Bureau of Labor Statistics saysprofessionals with certifications fare better than their non certified counterparts.

Those who can lean on this certification includes business managers, IT service providers,CIOs, CFOs, IT Consultants etc.

The average salary of an ITIL professional is $95,000 per annum. ‘Global Knowledge andPenton’ lists ITIL as one among the top 15 top paying certifications.

If you have an aptitude for implementing best practices in IT service management sector,seek out a career in IT service design and IT infrastructure management front.

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