itil service transition certification training syllabus
TRANSCRIPT
Skillogic ITIL ST Certification Training
SKILLOGIC Knowledge Solutions
Purpose, objectives, scope and value to business
The context of service transition in ITIL service
lifecycle
The key policies and best practice principles that aid
effective service transition
Optimizing service transition performance and typical
metrics that can be used
Service transition inputs and outputs by lifecycle stage
•Each process will consist of:
–- Purpose, objective, scope, value to business
–- Policies, principles & basic concepts
–- Process activities, methods & techniques
–- Triggers, inputs, outputs & interfaces
–- Critical success factors and Key performance indicators
–- Challenges & risks
Knowledge management
Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Managing communication and commitment
Managing organizational and stakeholder change
Stakeholder management
Organizational development
Role of technical and application management function in
service transition
Organizational context for transitioning a service
Service transition roles and responsibilities
The relationship of service transition to other lifecycle phases
Technology requirements for service transition that
support service transition as a whole
Key activities in the introduction of service transition
An integrated approach to service transition processes
Implementing service transition in virtual or cloud
environment
Challenges facing service transition
Measurement through analyzing critical success factors
Potential implementation risks that could affect services currently in
transition and being planned
External factors that affect the approach to service transition
Review of key concepts
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