itil service design training & certification course with exam – ievision.org

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Service Design Lifecycle module focuses on the

use of process and practice elements used, and

the management capabilities needed to deliver

quality Service Management practices.

ITIL Service Design

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This unit introduces the candidate to the concepts and terminology in the field of Service Design.

Be able to understand and describe:-

• The Concept of Service Management as a practice

• The Concept of Service, its value proposition/composition

• The Concepts of Function, Process and Role

• The Purpose, goals and objectives of Service Design

• The Scope of Service Design

• The Business value

• The Contents and use of the Service Design Package

Program Outline


https://ievision.org/products/course/itil-service-design-training


• The Contents and use of Service Acceptance Criteria

• Service Design 8 Processes

• Design Coordination

• Service Level Management

• Supplier Management

• Service Catalogue Management

• Availability Management

• Capacity Management

• Information Security Management

• IT Service Continuity Management

• Implementation Consideration

• Technology Considerations

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Program Outline

+91 9604641000,+919604664000 +912065600345


Delivery Modes


Classroom Instructor Led Virtual Classroom

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Benefits of ITIL


• Achieve ITSM Global Certification

• Justify higher salary and promotion

• Learn how to set up the right expectations on IT

services

• Establish the ITSM Framework for your organization

• Learn how to minimize service disruption

• Understand the basis of service level agreements and

contracts

• Speak International ITIL Language

• Learn to customize the processes

• Define, measure and report relevant metrics

Become Master of ITIL

Service Design


Get ITIL Service Design Certified

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Why IEVISION


• PEOPLECERT, APMG & PECB Accredited Training Organization

• AXELOS Accredited courseware that is being used by various partners, internationally

• 98% Passing Rate

• Highest customer satisfaction

• 15+ Years Experienced Accredited Trainers & Consultants

• Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!

• Training based on Consulting exposure, role plays, live case studies & not just the slides

• 11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.

• Value for Money (not just a piece of paper i.e. called as Certificate)

• Immediate Result, Online Certificate in 72 Hours.

• IT & Business Supervisory staff

• IT Professional (Systems, Network, Application, Voice) Technical Executives, SMEs & Managers

• IT audit managers

• IT & Business Supervisory staff

• Team Leaders

• Service Designers

• IT Architects

• IT Planners

• IT Consultants

• IT Security Managers

• Business Leaders

Who Should Attend?


IEVISION IT Services Pvt. Ltd.

Your Learning & Development Partner

+91 9604641000,+919604664000 +912065600345

[email protected] www.ievision.org


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itil service design training & certification course with exam – ievision.org

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