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ITIL® Service Capability: Release, Control & Valida tion

Duración: 5 Días Código del Curso: RCV

Temario:

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of thistraining module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices inservice management as documented in the ITIL Service Lifecycle core publications.

Dirigido a:

This course is primarily for IT Managers and Practitioners involved in the strategy, design, implementation and on- going support and deliveryof business IT services and those interfacing with information systems who require an insight into Service Management best practice. This may include: IT professionals, Business managers, Business process owners, Individuals who require a deep understanding of the ITILCertificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within anorganization, IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about,and thereafter contribute to, an ongoing service improvement programme, Operational staff involved in change management, release anddeployment management, service validation and testing, service asset and configuration management, request fulfilment, change evaluationand knowledge management, and who wish to enhance their role-based capabilities, Individuals who have attained the ITIL FoundationCertificate in IT Service Management and wish to advance to higher level ITIL certifications, Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules,Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Objetivos:

Change management Request fulfilment

Service asset and configuration management Change evaluation

Service validation and testing Knowledge management

Release and deployment management

Prerequisitos: Exámenes y certificación

Hold the ITIL Foundation V3 Certificate The examination is a 90 minute paper with eight (8) multiple choice,scenario-based, gradient-scored questions taken at the end of thecourse. The pass mark is 28/40. The exam to be chargedseparately.Please note you must bring a copy of your ITIL Foundation examcertificate, this is required in order for you to take the examassociated with this course.On successful completion of the course and passing of thesubsequent exam x number of credits will be awarded by theexamining institute

Siguientes cursos recomendados:

The following courses are recommended for further study:

ITIL® v3 Lifecycle Courses ITIL® v3 Capability Courses

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Contenido:

Introduction to release, control and validation Release and deployment management Knowledge management (KM):(RCV): (RDM): lineline line The knowledge, interpretation and analysis

The knowledge, interpretation and analysis The knowledge, interpretation and of knowledge management principles,of change management principles, analysis of service validation and testing techniques and relationships and theirtechniques and relationships and their principles, techniques and relationships application for the effective managementapplication for the effective management of and the application of them for the of release, control and validation release, control and validation. effective management of release, control The end-to-end process flow forThe purpose, objectives and scope of and validation knowledge management, including itsservice transition lifecycle phase The end-to-end process flow for release policies, concepts, activities and interfacesThe RCV processes in relation to service and deployment management, including with other processes (for example CSItransition its policies, concepts, phases, activities processes) Activities related to overall transition and interfaces with other processes Related concepts (for example,planning and ongoing support Release and deployment models and data-information-knowledge-wisdom

related activities (for example, design, (DIKW)) and how these activities help toChange management: planning, build, pilots, test, transfer, ensure knowledge transfer and improvedline deployment, retirement). and how these decision-making

The knowledge, interpretation and analysis activities ensure service quality The benefits and business value that canof change management principles, A measurement model and the metrics be gained from knowledge managementtechniques and relationships and their that would be used to support release and the challenges and risks to beapplication for the effective management of and deployment management within RCV managed release, control and validation practices Release, control and validation roles andThe end-to-end process flow for change The benefits and business value that can responsibilities:management, including its policies, design be gained from release and deployment The knowledge, interpretation and analysisstrategy, concepts, activities, and interfaces management of RCV roles and their application for thewith other processes effective management of release, controlA measurement model and the metrics that Request fulfilment: and validation would be used to support change line Generic roles that support servicemanagement within RCV practices The knowledge, interpretation and transition and the RCV processes The benefits and business value that can be analysis of request fulfilment principles, The roles and responsibilities related togained from change management and the techniques and relationships and their transition planning and support, changechallenges and risks to be managed application for the effective management management, service asset andService asset and configuration of release, control and validation configuration management, servicemanagement (SACM): The end-to-end process flow for request validation and testing, release andThe knowledge, interpretation and analysis fulfilment, including its policies, concepts, deployment management, requestof service asset and configuration activities, and interfaces with other fulfilment, chmanagement principles, techniques and processes (for example, RDM, SACMrelationships and their application for the and change management) Technology and Implementationeffective management of release, control Request fulfilment models and related Considerations:and validation activities (for example, effectiveness of lineThe end-to-end process flow for service designs, changes, performance) and how The knowledge, interpretation and analysisasset and configuration management, these activities help to ensure quality of technology and implementationincluding its policies, design strategy, service within RCV considerations and their application for theconcepts, activities and interfaces with other A measurement model and the metrics effective management of release, controlprocesses that would be used to support request and validation A measurement model and the metrics that fulfilment within RCV practices The technology requirements for servicewould be used to support service asset and The benefits and business value that can management tools, where and how theseconfiguration management within RCV be gained from request fulfilment and the would be used within RCV (for example,practices challenges and risks to be managed knowledge management and service assetThe benefits and business value that can be and configuration management) gained from service asset and configuration Change evaluation: The need and benefits of tools that supportmanagement and the challenges and risks line service transition as related to RCV to be managed The knowledge, interpretation and Implementing RCV processes in the

analysis of change evaluation principles, context of planning and managing change,Service validation and testing (SVT): techniques and relationships and their service operation, project management,line application for the effective management risk management, and staff

The knowledge, interpretation and analysis of release, control and validation considerations.of service validation and testing principles, The end-to-end process flow for changetechniques and relationships and their evaluation, including its policies,application for the effective management of concepts, activities, interfaces with otherrelease, control and validation processes The end-to-end process flow for the SVT Perspectives and considerations forprocess, including its policies, concepts, evaluating the effectiveness of a serviceactivities and interfaces with other change

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processes A measurement model and the metricsTest modelling techniques and testing that would be used to support changeconcepts (for example, stakeholder evaluation within RCV practices requirements, test conditions, environments, The benefits and business value that candata) and how these test components are be gained from change evaluation andused to ensure service quality the challenges and risks to be managed A measurement model and the metrics thatwould be used to support service validationand testing within RCV practices The benefits and business value that can begained from SVT and the challenges andrisks to be managed

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