ITIL Service Capability Module - TrendsNet, Inc. Control and...ITIL Service Capability Module: (Release, ... The ITIL RCV (Release, Control Validation) ... Certification IT IL v3 Release, Control and Validation

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  • ITIL Service Capability Module: (Release, Control and Validation)

    IT SERVICE MANAGEMENT

    Course Code: TC3881 Duration: 5 Days

    Register Now

    Phone: 632.848.6916 | Fax : 632.848.6943 training@trendsnet.com.ph | www.trendsnet.com.ph

    ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo is a Trade Mark of the Office of

    Government Commerce

    Overview ITIL 2011 edition is comprised of five core publications: Service Strategy, Service Design,

    Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL 2011 edition

    qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

    The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.

    The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but

    the primary focus is the on the process activities, execution and use throughout the Service Lifecycle. The ITIL RCV (Release, Control & Validation)

    course is part of the ITIL 2011 edition Intermediate Capability certification stream. The course prepares candidates to take the ITIL Release, Control & Validation Intermediate exam as

    well as proving valuable knowledge that can be implemented in the workplace.

    Course Approach

    Participants will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the

    processes & roles, activities and their execution throughout the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for

    the ITIL Intermediate Release, Control & Validation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington

    Redwoods integrated case study deepens the participants appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the

    course to enhance the learning experience.

    Course Objectives: At the end of this course, you will be able to:

    The concept of Service Management as a

    practice

    The purpose, goal and objectives of the Change Management Process

    The purpose of the SACM process and the goal of

    Configuration Management

    The use of a Configuration Management System (CMS), and its major components, in supporting

    the effective execution of SACM process

    The purpose, goal, objectives and scope of the RDM process

    The purpose, goal and objectives of the SVT

    process

    The purpose, goal, objectives and scope of the KM process

    The purpose, goal, objectives and scope of the Service Evaluation process

    The purpose and scope of the Request Fulfillment

    process

    Who should attend:

    IT managers, operational staff, and others requiring a deeper knowledge of or who

    are involved in the Release, Control and Validation cluster of processes and functions.

    Prerequisites:

    An ITIL v3 Foundation certificate and preferably two years work experience in an IT Service Management environment.

    Certification

    ITIL v3 Release, Control and Validation

    Credits

    ITIL Expert: Earn 4 credits

    PMI PDUs : Earn 35 PDUs

    Delivery:

    Instructor-led classroom

    About the Examination:

    Exam Format: Multiple choice, scenario-based, gradient

    scored questions. Number of Questions: 8

    Pass Score: 28/40 or 70% Exam Delivery: Online or paper based

    Exam Duration: 90 minutes Open/Closed Book: Closed Book

    This training is delivered in partnership with Quint Wellington Redwood, an

    officially authorized as Accredited Training Provider for ITIL 2011

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