ITIL® ROADMAP V3

Lifecycle Kurser

Managing Across the Lifecycle5 point

Capability Kurser

22

Po

int

ITIL Master

Foundation V32 point

ITIL Expert

16 point15 point

Operational Support & Analysis 4

Release Control & Validation4

Service Offerings & Agreem

ents 4

Planning, Protection & Optimization 4Cont

inua

l Serv

ice Im

prove

ment

3

Servic

e Opera

tion

3

Servic

e Trans

ition

3

Servic

e Desig

n 3

Servic

e Stra

tegy

3

ITIL V2 Service Manager 17 point

V3 Managers Bridge 5 point

ITIL V2 Foundation Certificat 1,5 point

Foundation Bridge V2-V3 0,5 point

Apollo 13 spilITIL Overblik V3

Basis kurser