ITIL®Release,ControlandValidation(RCV)CourseSyllabus(v1.1)

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1. CourseDescriptionTheRCVcoursebuildsonthegeneralprinciplescoveredaspartoftheITILFoundationcourse.Toimplementneworchangedservicesinacontrolledandcosteffectivemannerandthentransitioncontroltotheoperationsgroups,ITorganizationsmustsuccessfullyimplementITILRCVbestpractices.Thiscoursecoversin-depth,theChangeManagement,ReleaseandDeploymentManagement,ServiceAssetandConfigurationManagement,KnowledgeManagement,RequestFulfilment,ServiceValidationandTestingandChangeEvaluationprocesses,tothelevelneededtointroduceorimprovethesecapabilitieswithinanorganizationasanintegralpartoftheoverallbusiness-focusedServiceManagementframework.

2. CourseDurationThisisanintensivefive-daycoursethatincludestheofficialAPMGcertificationexam.

3. WhatYouWillLearnTheRelease,Control&Validationcoursefocusesontheprocessactivitiesandtheirinterrelationships.Thiscoursehasanumberofstudyunitswithpracticalapplicationtoreinforcetheknowledgegained.Theseinclude:

TheServiceLifecycleandServiceManagementasapractice:UnderstandtheServiceLifecycleandtheobjectivesandbusinessvalueforeachphaseinthelifecycle;understandandarticulate“service”andbeabletoexplaintheconceptofServiceManagementasapractice

RCVKeyPrinciples,ModelsandConcepts:UnderstandthecommonServiceTransition(ST)/ServiceOperation(SO)principlesandguidelinesthatwillinfluencetheperformanceoftheRCVprocesses

RCVProcesses:UnderstandandarticulatetheactivitiesoftheRCVprocesses.Otherareasofdiscussionincludeinformationmanagementrequirements,challenges,criticalsuccessfactorsandriskswithineachoftheprocesses.Theprocessesinclude:

• ChangeManagement• ServiceAsset&ConfigurationManagement• Release&DeploymentManagement• RequestFulfillment

• ServiceValidation&Testing• ChangeEvaluation• KnowledgeManagement

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UnderstandtheuseoftechnologyinsupportingServiceManagementandtheRCVprocessesandexploreconceptsthathaveanimpactonitsplanningandimplementation.ThiscourseimmerseslearnersinthepracticalaspectsoftheITILServiceLifecycleandprocessesassociatedwiththeRelease,Control&Validation.Themainfocusofthiscourseisontheoperational-levelprocessactivitiesandsupportingmethodsandapproachesrelatedtoexecutingtheseprocessesinapractical,hands-onlearningenvironment.ThistrainingisintendedtoenabletheholdersofthecertificatetoapplythepracticesinsupportoftheservicetransitionaspectsoftheServiceManagementLifecycle.

Note:Theemphasisofthiscourseisontheprocessactivities,theirmeasurement,theinterrelationshipsandrolesandresponsibilities;in-depthdiscussionofthemanagement/controlactivitiesthatoccurintheServiceTransitionandServiceOperationLifecyclecourses.

4. Prerequisites• TheITILFoundationCertificationinITServiceManagementorthev2tov3FoundationBridgeequivalent.• TwotofouryearsprofessionalexperiencewithServiceManagementaswellasdefinedexperienceinat

leastoneoftheRCVprocesses.

5. StudentResponsibilitiesStudentsmustcompleteatleast21hoursofpersonalstudybyreviewingtheServiceTransitionpublicationpriortothecoursestartandallowingforaminimumof90minutesofstudypereveningduringthecourse.

TheRCVexamisaverychallengingone.Uponregistration,studentswillbeprovidedwithapre-coursereadinglist.StudentswillbeexpectedtoreadthesectionslistedfromtheappropriateITILbook–ServiceTransition–beforethefirstdayofclass.

Note:ThisITILbookisnotincludedwiththecourse.

6. ProfessionalQualificationThiscourseformspartoftheITILIntermediatequalificationprogram.

Successfullypassingthe90minuteexam,consistingofeight(8)complex,multi-part,multiplechoicescenario-basedgradientscoredquestionsleadtotheITILIntermediateServiceCapabilityCertificate:Release,Control&Validation.Thepassmarkis70%(28/40)ormore.

Successfulcompletionofthiscourseandexamprovides4pointsofthenecessary15‘electives’toachievetheITILExpertcertification(2pointsforFoundationand5pointsforManagingAcrosstheLifeCyclearemandatory).

Note:TheLifecyclecourse‘ServiceTransition’andtheCapabilitycourse‘Release,Control&Validation’haveasignificantamountofoverlapoftopics.Itisrecommendedthatlearnerstakeonecourseortheotherinordertoacquirethepointsnecessaryfortheawardof‘ITILExpert’status.Allpointsacquiredwillbecredited.

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7. CourseDocumentationEachstudentwillreceiveafullcolorcoursebindercontaininglecturenotes,in-courseexercisesandanswers,homework,practicequestionsandapracticeexam.AcopyoftheITILServiceTransitionKeyElementGuidewillalsobeprovided.Allmaterialsaredistributedonthefirstday.

Fifalde Consulting Inc. is a trusted independent advisor, helping organizationsmaximize efficiencies and increase value totheir IT services. We specialize in the delivery of Information Technology Service Management (ITSM) and InformationSecurity Management (ISM) consulting and training services, using best practices such as the Information TechnologyInfrastructureLibrary(ITIL®),TIPA®,TOGAF®,andstandardssuchasISO/IEC20000,27001,38500and others. Fifalde’steam includes a network of the most accredited consultants and trainers in the IT industry.

FormoreinformationonwhatFifaldecanofferyourorganization,pleasevisitfifalde.com