itil intermediate training and certification bangalore

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FutureFrameworks IT Services is a global consulting and training solutions provider in the area of IT Service Management and IT Governance. We are Accredited Training Organization (ATO) by APM Group-UK. Our ITIL® 2011 Foundation training introduces the participants to the principles, processes and functions of ITIL® . Future Frameworks Consultants have worked with global clients across the globe providing consulting and training solutions. Our Other Training Programs: ITIL Intermediate program (Life Cycle Stream,Capability Stream , MALC) ITIL Foundation Training & Certification Project Management (PMP®, PRINCE2®, ACPSM, CSM®) ISO/IES 20000, COBIT Training Cloud Computing Program For all courses details and course discription Click here About Trainer : Mr. Franklin has rich experience of more than 20 years of IT operations, planning, development and project management experience. He is a motivating force of knowledge and expertise on Service Management and IT Governance best practices. An ITIL v3 Expert, ITIL v2 Service Manager, ISO/IEC 20000 Implementer & Internal Auditor, Cobit Certified and Six Sigma Black Belt ..Franklin has co-authored a book, ISO/IEC 20000 Executive's Guide with the ITIL founding brother, Mr. Alan Nance of USA and Dennise Underwood, Former Sr. VP of Gartner, USA. We are providing APMG course Book for our every ITIL Training program. For more details regarding ITIL Certification program . please contact us or share your contact details so that we can discuss more about ITIL certification Register for the course, the earliest Regards, Gaurav Futureframeworks Team 0802668-4400 [email protected] www.futureframeworks.com

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Page 1: ITIL Intermediate Training and Certification bangalore
Page 2: ITIL Intermediate Training and Certification bangalore
Page 3: ITIL Intermediate Training and Certification bangalore

To provide innovative and high quality

services based on the needs of our

customers and market demand.

OUR VISION

Page 4: ITIL Intermediate Training and Certification bangalore

To deliver solutions which leads to

Business-IT Alignment formulated

against executive imperatives. Our

expertise helps executives to sleep at

night knowing their services are

managed, secure, cost effective and

profitable.

OUR MISSION

Page 5: ITIL Intermediate Training and Certification bangalore

Consulting & Implementation

• IT Service Management

• IT Governance

• Project Management

• Quality Management

Training

• IT Service Management

• IT Governance

• Prince 2

• PMP

• ISO/IEC 20000

OUR SERVICE

Our Consultants are having solid hands-on experience in implementation of large projects &

with global expertise.

Page 6: ITIL Intermediate Training and Certification bangalore

The CIO Challenges Today

Page 7: ITIL Intermediate Training and Certification bangalore

Head – Training Challenges Today

Page 8: ITIL Intermediate Training and Certification bangalore

Future Frameworks delivers service management

solutions to the organization based on executive-level

imperatives.

MAIN FOCUS AREA

Our Core Services that addresses Business Imperatives:

• High Quality of Service to the business.

• Cost Effective solutions.

• Compliance and governance

• Knowledge transfer

• Full spectrum of IT Service Management (ITIL ®) Training programs

ITIL® is a registered trademark of Cabinet Office

Page 9: ITIL Intermediate Training and Certification bangalore

IT Governance - CobiT

Page 10: ITIL Intermediate Training and Certification bangalore

Compliance and Governance

Future Frameworks has Core Competencies to

ensure Compliance and Governance in the

following areas :

• ITIL ®

• ISO/IEC 20000

• Sarbanes-Oxley

• Cobit

Page 11: ITIL Intermediate Training and Certification bangalore

• Business processes are increasingly becoming IT dependent.

• The main worry of IT Mgrs these days is the burgeoning cost of IT.

• Internal cooperation between IT departments is a missing puzzle.

• The 24X7 economy demands the high availability of IT services.

• Outsourcing and off-shoring initiatives require a very good

understanding of the IT services provided to the business.

• Increasing pressure from legislative controls such as Sarbanes-

Oxley demand a level of “Compliance and Control”.

Need for IT Service Management

Page 12: ITIL Intermediate Training and Certification bangalore

• Operational Excellence.

• Continual Service Improvement.

• IT Governance.

• Process Consulting:

ITIL ®

ISO/IEC 20000

Cobit

Project Management

CONSULTING

Page 13: ITIL Intermediate Training and Certification bangalore

Business-IT Alignment

Business success is tied to an ability to

deliver against the mounting expectations

of an increasingly demanding client base.

Future Frameworks has core competence

in managing the quality of service:

• Business-IT Alignment

• Executive Digital Dashboards

• IT Service Management Solutions

• Business Service Management

• Relationship Management

Page 14: ITIL Intermediate Training and Certification bangalore

Reducing the Cost to Serve

In a market where competitors can

suddenly appear out of nowhere, many of

whom are working on an Asian Century

delivery model, making money by

charging what the market can bear often

depends on operating at the lowest cost

frontier for delivery of the service.

Core Competencies:

• Managing the cost-frontier

• Consolidation

• Traditional outsourcing

• Process Optimization

Page 15: ITIL Intermediate Training and Certification bangalore

ITIL v3 Qualification Scheme

Copyright © 2007 APM Group.

Page 17: ITIL Intermediate Training and Certification bangalore

What the CEO expects from the CIO!

“At night I want him to make sure that I can sleep

peacefully, when I wake up, I want him to excite me

with new possibilities for our business.”

Gerry Ablaza, CEO Globe Telecom

Asian CEO of the Year, 2004

Future Frameworks Will Deliver