itil® intermediate lifecycle ss

ITIL® Intermediate Lifecycle (SS)Certification a brief Introduction

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Lets set up Framework

About ITIL®.

ITIL® Levels.

ITIL® Intermediate.

ITIL® Intermediate Lifecycle –Service Strategy.

BOOSTurSKILLS Training Benefits.

Preferred for.

ITIL® Lifecycle SS Certification Eligibility Criteria.

BOOSTurSKILLS course Structure.

Exam structure.

Copyright BOOSTurSKILLS 2014


About ITIL®

Information Technology Infrastructure Library ITIL®

ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely

accepted approach to IT Service Management (ITSM).

The training program & certification designed to lead the participants to an internationally recognized certification from the UK & AXELOS.

Provides the set of best practices from public private sectors world wide.

ITIL® is aligned with various international quality standards including ISO/IEC 20000.

ITIL® framework is intended to enhance the quality of IT service management

within your individual organization.Copyright BOOSTurSKILLS 2014


ITIL® Levels



ITIL® Intermediate

ITIL® Intermediate comprises of modular structure with different focus in each module

Two modules under Intermediate framework : 1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area) 2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or more processes)

Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service Improvement.

Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis, Planning Protection & Optimization.

Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.



ITIL® Intermediate –Lifecycle Service Strategy (SS) ITIL Intermediate Lifecycle Module- Service Strategy (SS)

Provides deep level of understanding to candidates looking to focus on the use of process and practice elements and the management capabilities needed to deliver quality Service Management practices.

The Service Strategy module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.

Service Offerings and Agreements (SOA) would enhance your knowledge gained from this module.

Provide 3 credits under ITIL® Intermediate Lifecycle stream.



BOOSTurSKILLS Training Benefits

Enhances knowledge from proven best practices in the delivery or support of IT

services.

Get trained by Trainers having more than 15 years of industry experience & become

well versed with quality IT service delivery.

Avail course ware in line with ITIL® – Framework, Version 2011.

Get exam guidance & project management tips from Subject Matter Experts(SME).

Be part of Domain Specific Professional network (ProNet) group & explore your

knowledge with latest updates. Copyright BOOSTurSKILLS 2014


Preferred for Target group included but not restricted to:

CIOs.

CTOs.

IT Operations Manager.

IT Audit Manager.

IT security Manager

Service delivery Manager.

Operation support team member.

Project Manager.

Program Manager.

Team Lead.

Functional Manager.

IT Manager.

IT Finance Manger



Certification Eligibility CriteriaEducation

BackgroundBachelor’s Degree or more or global

equivalent university degree.

Pre requisite CertificationITIL 2011 FOUNDATION

Certificate.

Project Management Education

Not Required

Experience: Preferably TWO

years of experience in an IT Service Management environment.

Training Attended Training from an

Registered affiliated training Organization like

BOOSTurSKILLS



BOOSTurSKILLS course Structure

Introduction to Service Strategy.

Service Management as a Practice

Service Strategy Principles

Service Strategy Processes

Service Strategy, Governance, Architecture

and ITSM Implementation Strategies.

DAY 1




Organizing for Service Strategy.

Technology Considerations.

Implementing Service Strategy.

Challenges, Critical Success factors & Risks.

Summary & Directed studies.

DAY 2




Doubt Clearing session, overall summary.

Exam Preparation and practice tests.

2 Mock Exam.

DAY 3



ITIL® Intermediate Lifecycle SS Exam Overview

Exam Duration : 1.5 hour

Question type: Multiple choice with Scenario.

Passing: 70%


For More updates & Training calendar Contact/Registers with us @ info@boosturskills.

com Contact us @

MOB: +91-9620189896 Landline: 080-

25746500

Get Certified , Get Recognizedwww.boosturskills.com

Toll Free:

18602121211

Disclaimer-ITIL® is a registered trade mark of AXELOS Limited

itil® intermediate lifecycle ss

Education

service strategy module

service lifecycle module

service operation

service transition

service design

service capability module

service management itsm

itil framework